Client Relations Coordinator

YOLANDA ST. CLAIR

Houston, TX *****

443-***-**** ****.*****@*****.***

WEBSITES, PORTFOLIOS, PROFILES

• [LinkedIn URL] http://linkedin.com/in/yolanda-stclair-3b7044b7 PROFESSIONAL SUMMARY

Client Relations Coordinator with 15+ years of customer-facing experience in high-volume environments. Skilled in enterprise client engagement, strategic service delivery, and consultative sales. Proficient in CRM systems including Salesforce and Zendesk. Demonstrated success in exceeding performance metrics, driving customer retention, and resolving complex issues with professionalism and efficiency. Seeking to leverage strong communication and relationship-building skills to support customer success and business growth.

SKILLS

• Customer Relationship Management (CRM)

• Salesforce

• Zendesk

• Client Retention

• Issue Resolution

• Consultative Selling

• Solution-Based Selling

• Performance Metrics

• Service-Level Targets

• Sales Pipeline

• Lead Management

• Conflict Resolution

• Negotiation

• E-commerce

• Online Retail Support

• Team Collaboration

• Stakeholder Engagement

WORK HISTORY

CLIENT RELATIONS COORDINATOR 10/2021 to 12/2024

Alorica - Houston, TX

Delivered multi-channel customer support via phone, email, and chat, consistently exceeding service-level goals.

•

Resolved 100+ customer inquiries daily using Salesforce, focusing on retention and long-term satisfaction.

•

Collaborated with cross-functional teams to resolve escalations and improve operational workflows.

•

Achieved recognition for high call quality, first-contact resolution, and customer satisfaction scores.

•

CLIENT SERVICE REPRESENTATIVE 08/2009 to 06/2021 Jimmy's Cab Company - Houston, TX

Managed large volumes of client requests, ensuring timely and accurate dispatch and service support.

•

• Enhanced customer experience through professional, empathetic communication and quick resolution of concerns.

Supported scheduling and ride coordination, contributing to increased client retention and repeat business.

•

• Maintained data accuracy and service consistency in a dynamic, fast-paced setting. EDUCATION

Baltimore City Community College - Baltimore, MD Associate Of Applied Business 06/2018

Contact this candidate