Customer Service Team Member

Marabelle Yuzary

Tenafly, New Jersey - 561-***-**** - **********@*****.***

Summary

● Friendly and adaptable bartender experienced in different types of foodservice. Quality-driven with extensive knowledge of liquors, cocktails and wines, hospitality etiquette, food preparation and superior customer relations. Results-driven Bartender with years of experience and waitress with 10 years of service experience. Courteous and reliable team member proficient in front of house and back of house operations.

Skills

Strong Memory/ attention to detail

Mixology

Organization and Cleanliness

Excellent communication skills with

focus on customer service

Experience with Microsoft Office,Google

Apps, CRM

Knowledge of variety of spirits, cocktails,

beers and wines

Responsible service of alcohol

standards

Excellent customer service

High volume restaurants

Managing

Inventory

Problem solving and conflict resolution

Work History

Bar Manager - June 2023 to March 2025

Aloft by Marriott - Secaucus, NJ

● Accounted for inventory and ordering

● Trained new employees on proper preparations, organizations, and cleaning

● Worked with other departments to curate and promote new cocktails and drink menus seasonally and for events

Bartender - November 2022 to June 2023

9 Degrees - Fort Lee, NJ

● Worked with head mixologist to create and serve new and seasonal cocktails

● Constantly meet and exceed department sales expectations

● Regularly cleaned and organized bar area, including refrigeration areas and storage rooms Bar Manager/ Head Bartender - November 2021 to March, 2023 The Yacht Club - Edgewater, NJ

● Manage, train and supervise other bartenders and barbacks

● Opened and closed register, and

● Prepare drinks for high volume service bar and restaurant (40+ tables and 30 person bar)

● Curated new cocktail menus per season along with house-made infused liquors and syrups

● Weekly inventory, including ordering ingredients, liquors, beers, and garnishes

● Maintaining Tidy & Sanitary Bar Area

● Recommend drinks, and or personalized drinks to the customers tastes Waitress/Manager - April, 2015 to October, 2020

Tenafly Classic Diner - Tenafly, NJ

● Accommodating guests special needs and relaying those needs to their waiter

● Answer telephone to take food orders or reservations

● Provided customer service

● Maintained high productivity by efficiently processing payments

● Supervised activity of dining room staff to maintain service levels

● Completed end of day financial paperwork for dine-ins, take-outs, waiters, deliveries, and delivery drivers using the establishment's software (Toast) Education

● Associate of Business Administration - 2025

Bergen Community College - Paramus, NJ

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