Customer Service Office Administration
Resume:
Skills and Qualifications:
Ronald C. Johnson
*** ****** **** **. ************ SC
*******@******.***
Multidimensional professional offering extensive experience in leadership, office administration and increased working productivity. Exceptional technology and computer skills ranging from Microsoft Office, file sharing and web communications with the ability to learn quickly in any environment; while maintaining positive interpersonal relations with staff, students and superiors. Practiced experience in creating and giving presentations for work readiness trainings, guidelines and policies & budgeting with an understanding of manpower structures and personnel management.
Work Experience:
City of Simpsonville 2023-2025 Revenue Coordinator
-Maintained file system of various files/records, performs customer service functions, receives moneys in payment of taxes, permits, business licenses and other fees.
-Records transactions; issues receipts; checks information for accuracy; posts and amends payments in computer database (Smart Fusion); balances cash.
-Prepares and updates daily administrative reports of fees collected.
-Prepares and submits cash collection report; and submits related reports to appropriate personnel.
-On a monthly basis prepares invoices for Accounts Receivables (Evolve) and Reports for Licenses, Permits, and Check Registers.
-Issues and renews city business licenses through Evolve software in accordance with the NAICS codes and classification. Issues building and construction permits for new residential, commercial, electrical, mechanical, plumbing, etc.
-Submit Deposits via check scanner and by courier.
Phoenix Landscape Management 2022-2023 Human Resource Generalist/Admin Specialist
-Provided structure and support to management by providing various duties Including but not limited to researching new customers, executing contracts, work orders, invoices, billing
-Assisted team with bids by preparing and sending all necessary documentation, prepared sales presentations, managed correspondence between sales team and clients, and insurance
compliance for customers using various online systems.
-Maintained database by inputting customer profiles and accurate billing information.
-Generated a variety of reports for the sales teams
-Data Entry: accurately enter incoming bills, new customers, work orders, contracts and
renewals. Revised master budget spreadsheet and contracts, managed accounts and did basic bookkeeping.
-Managed new client setup, onboarding and compliance.
Vectrus 2020-2022 Current Deployment Coordinator
-Work in close capacity with Government Systems, Strength Management and Recruiting
efforts to prepare Non-Military Individual Replacement Deployment Operations (N-m IRDO) through pre-mobilization trainings to fulfill government and safety requirements and promote maximum effectiveness and efficiency of N-M IRDO before deployment.
-Create and implement weeklong intensive training sessions focused on safety, culture,
health professionalism, and work-readiness skills to classes ranging in size from 2-60.
Track candidates forecast and ensure all pre-requirements are being met by creating and maintaining training and travel schedules, maintaining records both inside the company and within government systems.
-Duties include Coordinate and assist with vaccine, travel and government appointments and meetings, Assisting with VISA processing and maintaining relationships with local
government offices to ensure consistency and efficiency when deploying individuals.
South Carolina Department of Motor Vehicles 2019-2020 Customer Service Specialist
-Evaluated information on applications to verify completeness and accuracy to determine proper eligibility while verifying legal documents for authentication while maintaining
current knowledge of laws and SCDMV regulations.
-Updated online and paper records of persons motor vehicle history while servicing
customers in a professional and timely manner according to SCDMV regulations. Advised
licensees and individuals concerning licensing, permits, and passport regulations while managing transaction payments via cash, credit card, check and money orders for the duration of scheduled shift.
D.O.D: United States Marine Corps—Jacksonville, NC 2015-2019 Office Manager
-Supervised Administrative Department; oversaw twenty personnel at four separate
locations accounting for leadership development, employee compensation and budgeting. Identified and tracked personnel shortages and absenteeism to mediate supervisor
conflicts and implement disciplinary action if necessary.
-Designed and implemented Leadership Development and Administrative training for staff and students totaling 1,500 persons.
-Coordinated collection and preparation of Operating Reports such as: terminations, attendance records, new hires, transfers, budget expenditures and statistical records or
workplace performance
-Managed all pay-related functions, legal proceedings, awards, record management.
D.O.D: United States Marine Corps—Jacksonville, NC 2011-2015 Human Resources Manager
-Managed twenty-nine senior level instructors responsible for providing for upwards of two--hundred and fifty students daily and facilitate trainings and provide technical
guidance.
-Ensured adherence to company and DOD policy by developing value-added initiative and controls while managing yearly budgets of approx. one million.
-Implemented procedures for job skill training leading to a value based corporate structure, increasing personnel stamina and academic standings.
D.O.D: United States Marine Corps—Olympia, WA 2009-2011 Office Manager
-Supervised office management and flow with twenty personnel at nine separate locations
reaching from the East Coast, West Coast and Puerto Rico while being accountable for leadership development, employee compensation and budgets.
-Ensured the accuracy of audit for training, pay and travel expenses while upholding fraud -detection policies and personnel waste in both Western and Eastern regions.
-Engineered an
accountability and benefits system that provided for more than two hundred students and staff deployed overseas: while helping to facilitate travel reimbursements within five business days totaling more than $500,000 in payouts.
D.OD: United States Marine Corps- Jacksonville, NC 2005-2009 Administrative and Finance Auditor
-Managed the entire spectrum of functions pertaining to heading Corporate Internal Audit for the Marine Corps Administrative and Finance Offices for the entirety of the Eastern
Region.
-Assisted management with identifying and assessing potential risks and identified possible fraud while recommending internal control improvements, operational
enhancements and workflow proceedings.
-Worked at the Subject Matter Expert for D.O.D Official Policy determination while
maintaining extensive knowledge of Federal regulations for accurate payments and
processing.
Education:
B.S: Sports and Health Sciences 2008 A.A: General Studies 2002 Lean Six Sigma Green Belt 2015
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