Customer Service Call Center

CURRICULUM VITAE

OF

JABULANI MLAMBO

**b Moshoeshoe Street, Meadowlands East, Zone 18

Tel: 067-***-**** / 068-***-****

Email: ************@*****.***

CAREER OBJECTIVE

To obtain a challenging position that allows me to leverage my technical proficiency, excellent communication skills, and strong problem-solving abilities, while continuing to grow professionally and contribute effectively to a dynamic team.

PERSONAL DETAILS

Full Name : Jabulani Mlambo

ID Number : 020**********

Gender : Male

Nationality : South African

Home Languages : IsiZulu

Other Languages : Setswana, English, Sesotho, Xhosa EDUCATION HISTORY

1

BASA Protea Glen Combined Secondary School

Grade : 12 (Matric)

Subjects:

IsiZulu Home Language

English First Additional Language

Geography

Mathematical Literacy

History

Life Sciences

Tourism

Year : 2019

EMPLOYMENT HISTORY

NBM Marketing

Position : Training Manager

Duration : 10 September 2020 – 31 May 2021

Duties : *Trained new staff members

*Managed office operations

*Led a team towards achieving success

*Assisted with merchandise sales

Reference : Grace – 081-***-****

2

I-Talk Call Center Solutions

Position : Sales Agent

Duration : 10 June 2021 – 01 February 2022

Duties :*Provided efficient and quality customer service

*Complied with product-specific policies and

procedures

*Maintained accurate customer records

*Conducted telephonic sales of insurance

Reference : Bevan Golden / Natasha Adams – 011-***-**** I-Talk Call Center Solutions

Position : ABSA Documents Department (ADMIN)

Duration : 01 February 2022 – 01 April 2023

Duties :*Provided customer service for credit card issues

*Collected and refined documents

*Captured data on Excel spreadsheets

*Handled email correspondence

Reference : Bevan Golden / Natasha Adams –

(011-***-****

Markham 1873

Position : Fashion Consultant

3

Duration : 01 April 2023 – 30 December 2024

Duties :*Delivered excellent customer service

*Managed store housekeeping and organization

*Operated till point/POS system

*Handled visual merchandising and store

administration.

Reference : Ms Selinah Mbele (084)- 725- 1842

SKILLS AND COMPETENCIES

Technical Proficiency: Quick to learn and navigate new systems and software.

Communication: Fluent in English, able to convey information clearly, both written and verbal.

Problem-Solving: Capable of identifying and resolving issues efficiently with attention to detail.

Time Management: Adept at managing multiple tasks and meeting deadlines with efficiency.

Attention to Detail: Ensures accuracy and precision in all tasks, with a focus on quality.

Teamwork: Works well in a collaborative environment, with excellent interpersonal skills.

Customer Service: Demonstrated ability to provide excellent client service across various industries.

Administrative Skills: Strong organizational skills with experience in managing office duties and data entry (Excel).

Adaptability: Comfortable working independently, especially in remote or flexible environments.

Multitasking: Proficient in managing multiple responsibilities concurrently without sacrificing quality.

4

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