Technical Support Sql Developer

Contact information

** **** ****** ***, ****** Beach, United States, 32176 *********@*******.*** 305-***-**** Professional summary

SQL Developer with expertise in network management, technical support, and database management, applying advanced SQL and integration skills to optimize business processes. Demonstrates a proven ability to develop and support custom interfaces, ensuring high-quality solutions and customer satisfaction. Committed to leveraging problem-solving abilities and collaborative approaches to drive innovation and address complex challenges. Employment history

Integration Consultant

Hybridge Solutions, Virtual, USA — 2023 - 2025

Senior Solution Support Representative

Ultimate Kronos Group (UKG), Virtual, USA — Nov 2016 - 2024

• Manage and assist CI frontline and Functional to resolve advanced data issues requiring escalated support through swarming

• Provide and maintain high quality support to UKG team members and external customers from enterprise to mid-market levels

• Maintain high degree of technical expertise and satisfaction through timely responses and dissemination of applicable support articles within UKG

• Partner with managers to facilitate, isolate, qualify, and resolve or provide solutions for problems reported by customers

• Completed highest number swarms (over 1800) out of the entire DOIT team during the last 12 months Analyze client needs to design custom UKG Pro integrations, boosting efficiency and satisfaction. Collaborate with teams to resolve integration issues, reducing downtime and enhancing client trust. Support interface operations, ensuring seamless performance and strengthening client relations. Implement troubleshooting techniques, cutting downtime and improving client satisfaction. Assess system metrics to identify improvements, optimizing integration processes. Designed and implemented advanced troubleshooting methods, significantly reducing client downtime and bolstering overall system reliability.

Spearheaded the development of customized integration solutions, achieving measurable efficiency gains and enhancing overall client productivity.

Provided ongoing training and support to clients on integration processes, enhancing their confidence and promoting smoother operations.

Engineered tailored UKG Pro integrations, leading to enhanced operational efficiency and significantly improved client satisfaction.

Nathaly Kowalchuk

SQL Developer

• Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current departments policies and procedures in order to provide accurate solutions to internal support specialists

• Exhibited valuable input on several mission-critical projects including NextGen and UltiGigs expansion of OrgLevel fields to ensure custom interfaces were not impacted

• Partnered with numerous domains including Technical Consulting to identify and assist with unforeseen issues by updating customs in preparation for new releases and features

• Drive regular weekly, monthly and quarterly cadences around forecasting, backlog health, business reviews and other business performance activities

• Provide consultation to management and leaders on operational effectiveness Custom Interface Specialist II

Ultimate Kronos Group (UKG), Virtual, USA — 2016 - 2021 Actively contribution to “Power hours” and “Office hours” to reduce backlog, decrease TTR, and provide team members in front line learning opportunitiesPartnered with managers to identify and resolve customer- reported problems, leading to noticeable gains in operational effectiveness. Maintained technical expertise by promptly disseminating support articles, ensuring accurate solutions and high-quality support for customers.

Facilitated learning opportunities through 'Power hours' and 'Office hours,' significantly reducing backlog and improving team performance.

Managed escalated data issues through collaborative swarming, leading to improved resolution times and enhanced customer satisfaction.

Analyzed customer feedback to identify recurring issues, implementing solutions that resulted in measurable improvements in operational efficiency.

Fostered a culture of learning by organizing 'Power hours' and 'Office hours,' which significantly reduced backlog and empowered team members.

Developed and maintained a knowledge base of support articles, ensuring timely access to information and improving response accuracy for clients.

Partnered with cross-functional teams to address customer-reported problems, achieving noticeable gains in service delivery and operational effectiveness.

Analyzed interfaces, recommending design changes to enhance user experience. Resolved over 2000 cases annually, boosting team efficiency and customer satisfaction. Documented technical issues affecting interface performance for improvement. Collaborated on features aligning with business and customer needs. Achieved top performance in case resolution, enhancing support team success. Documented technical performance issues rigorously, enabling targeted interventions that improved interface reliability and user engagement.

Fostered a positive team environment, encouraging knowledge sharing and collaborative problem-solving among colleagues.

Implemented automated tracking systems for technical issues, significantly reducing resolution time and improving overall team efficiency.

Conducted thorough analysis of user feedback to inform design strategies, resulting in marked gains in product usability and customer retention.

Partnered with cross-functional teams to align new features with user needs, fostering better communication and shared accountability.

Promoted a collaborative team culture, encouraging open dialogue and knowledge sharing to enhance problem-solving capabilities.

Project Manager

Honeywell Security Group, Medley, FL — 2011 - Apr 2025

• Support for all high-end software

• Work with customers, vendors, engineers and development to expedite projects

• Work with customer service to deploy client concerns in timely fashion

• Delegate all aspects of licensing in projects

• Video and access systems integration

IT Specialist

League Against Cancer, Miami, FL — 2008 - Jan 2025 Configured and troubleshoot MS SQL Server in user access, communication and integration with high end softwareFostered strong relationships with clients and vendors, enhancing communication and expediting project resolutions.

Implemented rigorous quality assurance processes for software deployment, maintaining high standards and reducing error rates.

Fostered strong relationships with clients and vendors, enhancing communication and expediting project resolutions.

Analyzed project requirements and coordinated resources, leading to noticeable improvements in project efficiency and client satisfaction.

Developed and implemented a comprehensive project tracking system, enabling real-time updates and significantly improving stakeholder engagement.

Maintained detailed documentation of project phases, ensuring compliance with licensing and regulatory standards while minimizing delays.

Analyzed project metrics to identify bottlenecks, implementing solutions that enhanced operational efficiency and reduced downtime.

Coordinated with engineers and vendors to resolve technical issues swiftly, fostering partnerships that expedited project completion.

Cultivated a positive team environment, encouraging open communication and collaboration, which enhanced team morale and productivity.

Analyzed project data to identify inefficiencies, leading to the implementation of targeted solutions that improved resource allocation and reduced costs.

Coordinated cross-functional teams to address client concerns swiftly, resulting in noticeable improvements in service delivery and client retention.

Resolved daily IT issues, enhancing system reliability and user satisfaction. Managed and optimized server and network operations, improving efficiency. Maintained LAN, CCTV, and access systems, ensuring security and functionality. Troubleshot SQL databases, ensuring data integrity and availability. Prepared technical reports, aiding management in informed decision-making. Provided technical assistance and training to staff, enhancing their confidence in using IT resources and contributing to a more tech-savvy environment.

Developed a centralized IT support portal, streamlining user requests and significantly improving response times for technical assistance.

Provided ongoing training sessions for staff, fostering a culture of continuous learning and enhancing overall IT literacy within the organization.

Education

Bachelor of Science, Computer Science

Florida International University, Miami, FL — Aug 2009 Bachelor of Science, Computer Engineering

Rafael Belloso Chacin Private University — Nov 2004 Skills

SQL Business Process

Technical Support Problem Solving

Integration Project Management

Database Management Server Administration

Network Management Boomi

Courses

UKG Pro Integration Development

UKG community — 2024

Boomi Associate Integration Development

Boomiverse — 2023

Professional Integration Development

Boomiverse — 2023 - Jun 2024

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