Customer Service Due Diligence
Resume:
HAILEGEBREAL GIZACHEW HAILEMICHAL
***********@*****.***
Summary:
Detail-oriented and compliance focused banking professional with over 2 years of hand on experience in associate know your customer (KYC) Officer and customer due diligence at commercial, plus frontline cash handling experience and customer service at a retail environment. Adapt at verifying customer identity, maintaining accurate compliance documentation, and supporting internal audits. Strong understanding of U.S banking regulation and customer service expectation. Career certificate holder in banking and finance from AACA in Boston. Proven ability to analyze client information, ensure regulatory compliance, and deliver high-quality service. KEY SKILLS AND QUALIFICATION
KYC Compliance & AML Regulations
Customer Due Diligence (CDD/EDD)
Customer onboarding &identity verification
Cash Handling & Transaction Processing
Risk Assessment and client onboarding
Transaction monitoring
Customer Service Excellence
Audit,Documentation support & Reporting
Fraud detection support
Client communication and issue resolution
Document verification and risk review
Multilingual :English &Amharic
PROFESTIONAL EXPERIENCE
Sale Associate/Cashier,
7- Eleven Company, Boston,MA June 15, 2024 – present
Process daily sales transaction including cash, credit, and electronic transactions with accuracy and efficiency.
Maintain cash register accurate and ensure drawer balancing at close of shift and performed daily reconciliations.
Provided excellent customer service in a fast-paced environment.
Trained new employees on POS systems and store protocols.
support store operation and inventory stocking
Provided quick and friendly service to customers
Take orders over the phone &Help customers find their needed item
Managed customer questions and complaints over the phone Associates know your customer officer, (March 01, 2023, up to May 2, 2024). Cooperative bank of oromia S.C, Ethiopia
Performed customer verification and due diligence check on new and existing clients
Reviewed new and existing client records for kyc compliance
Analyzed customer documentation to ensure compliance with AML/KYC laws
Flagged inconsistences and escalated potential AMLissues
Conducted onboarding checks and periodic reviews for retail and corporate clients.
Worked closely with compliance teams to escalate potential suspicious activities.
Maintained accurate records and supported internal audits and regulatory requests.
provided training and supported to other staff members on KYC related matter Graduate Trainee, February 28, 2022, up to February 29, 2023 Cooperative Bank of Oromia S.C
Learned and understood the fundamentals of banking operations including customer service, account management, loans, and Transactions.
Learned documentation standard for account opening and loan processing
Supported client inquiries and document verification EDUCATION
Bachelor’s Degree in Economic
Arba Minch university- Ethiopia, 2021
GPA: 3.19
CERTIFICATIONS
Career certification in Banking and Finance Asian American Civic Association(AACA), Boston, MA May,2025
●Trained in banking procedures, policies, services and regulations.
● Extensive education on customer service and cross sales strategies.
● Trained in bank security, anti-money laundering policies and counterfeit Detection
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