Customer Service Public Relations
Resume:
Maria Schlegel
**** ****** **** ******* ****, IL 60133
***************@*****.***
Dedicated professional who has experience in a customer service department setting for over 20 years
Well-developed communication and problem-solving skills
Team builder able to work well in busy environments
Focuses on quality deliverables & customer satisfaction
Earned my Bachelor’s Degree in Public Relations & Communications
Adapts well to change
Problem solver, organized, and able to prioritize & multitask
Excellent Communication Skills, both verbal and written
Proficient in Word, Excel, and Microsoft Outlook
Sears Home Services – Hoffman Estates, IL
July 2019 – April 2025 Client Support
• Customer Service, Billing, Client Services
• Dispatch/Routing for in home technicians
• Resolved customer complaints
• Supported Tech Managers
Answered a high volume of phone calls per day
Scheduled Appointments with customers
Handled upset customers and was able to de-escalate a call with an upset member
Most recently worked in the Service Order Clerical Team, handled a high number of inbound calls as well as completed my other work duties
Processes billing and payments
Completed reports in Excel
Worked well in a stressful work environment
Trained New Hires
Always met the Teams metrics per day for the number of phone calls answered
The Shelby Group - Schaumburg, IL
October 2016 - April 2019 Procurement Operations Specialist
• Provided Help Desk Support by assisting end users on how to utilize their procurement tool
• Coupa Certified
• Supplier Onboarding and supplier catalog enablement
• Enabled suppliers into the client’s procurement tool for both test and production
• Lead client and or supplier calls about enablement projects
• Provided procurement training to suppliers
• Trained new clients on Coupa e-Procurement software
• Built a training program together for new hires
Thermo Fisher Scientific – Hanover Park, IL
August 2012-August 2016 Customer Service Representative
• Worked in a call center handling approximately 40 inbound calls per day •
Worked on AS400
• Processed Purchase Orders from customers
• Helped to provide technical support for customers
• Sourced parts for laboratory equipment
• Resolved customer complaints, placed new orders, returns & credits
• Put together quotes for customers
• Supported our sales reps by resolving their customer's issues
Waste Management, Inc. – Lombard, IL
January 2000 -2012 Customer Service Representative
• Managed National Account Customers
• Worked in a specific pricing matrix to generate new pricing for customers helped to develop our Service Support Team which reduced cycle time
Farmers Insurance – Westmont, IL
August 1994-2000 Claims Adjuster
•Met face to face with people we insured & claimants to gather facts regarding auto accident
Determined liability of assigned claims
•Settled claims within a specific time period
•Provided excellent customer service to people the company insured
Education
Barry University, Miami Shores, Florida
Graduated 1994
Received my Bachelor’s Degree in Communications
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