Customer Service Front Desk

DENVER, US, ***** • ************@*****.*** • 463-***-****

EBONI WILLIAMS

Customer Service Professional

PROFESSIONAL SUMMARY

Experienced customer service professional with cash handling, team supervision, and problem-solving skills. Strong communicator with a focus on providing exceptional service and maintaining a positive work environment. EMPLOYMENT HISTORY

FRONT DESK CLERK Oct 2024 - Mar 2025

Barkefellers Indianapolis, IN

• Welcome pet owners and their dogs. Gather necessary information about each dog’s needs. Ensure a smooth check-in process

• Provide daily care for dogs, including feeding, and ensuring they have fresh water.

• Maintain a clean and safe environment regularly.

• Answer phones, set up appointments, and phone etiquette PARTS SALES MANAGER Feb 2024 - Aug 2024

Autozone Indianapolis, IN

• Develop and implement strategies to increase sales

• Build and maintain relationships with customers to drive sales

• Analyze sales data to identify opportunities for growth

• Train and mentor sales team to drive performance

• Manage inventory and ensure optimal stock levels

• Collaborate with marketing team to develop promotional campaigns

• Provide exceptional customer service and resolve any concerns SUPERVISOR Jan 2021 - Mar 2023

UPS Indianapolis, IN

• Lead a team of employees to ensure efficient operations

• Provide guidance and support to team members

• Monitor and evaluate employee performance

• Enforce company policies and procedures

• Coordinate schedules and assignments

SHIFT LEAD Apr 2021 - Nov 2021

Thorntons LLC Indianapolis, IN

• Always provide exceptional customer service

• Accurately handle cash and credit card transactions

• Assist customers with product inquiries and purchases

• Maintain a clean and organized work environment

• Handle customer concerns and resolve issues in a professional manner

• Operate cash register and other equipment efficiently CASHIER/SALES ASSOCIATE Mar 2019 - Dec 2020

Burger King Indianapolis, IN

• Provide exceptional customer service

• Handle cash and credit transactions

• Maintain cleanliness of work area

• Respond to customer inquiries

• Promote specials and discounts

• Work efficiently in a fast-paced environment

• Collaborate with team members

SHIFT MANAGER Feb 2017 - Dec 2019

Noodles and Company Englewood, CO

• Finish morning prep and determine what is needed.

• Help ensure the night crew is set for success.

• Open and close the restaurant, including inventory counting, drawer and safe management.

• Lead a culture of food safety that meets company standards.

• Recognize team members for their hard work and celebrate wins during each shift. EDUCATION

DIPLOMA 2016 - 2019

Englewood Highschool Englewood, CO

SKILLS

Supervising, Retail Sales, POS Systems, Food Preparation, Cash Handling, Business Operations, Problem Solving, Shift Management, Customer Service, Team Leadership, Inventory Management.

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