Customer Service Business Support

Kevin Mejia

Houston, TX **********@*****.***

Professional Summary

Reliable and hard-working Business graduate with over 5 years of experience at H-E-B in customer service, curbside operations, and in-store support. Skilled in fast-paced environments, order accuracy, and digital tools. Seeking to transition into a business support or coordination role to grow professionally and apply organizational and communication strengths.

Education

Associate of Arts in Business Administration

Houston Community College – Houston, TX

Graduated: 2025

Professional Experience

H-E-B Grocery – Houston, TX

2018 – 2025

Dairy Representative (2024 – 2025)

- Maintained stock levels and ensured proper rotation of dairy products

- Monitored quality and handled backstock efficiently

- Provided customer assistance and upheld food safety standards

Curbside Specialist (2022 – 2023)

- Fulfilled online grocery orders accurately and on time

- Managed substitutions and customer preferences through the app system

- Trained new hires and maintained organization during peak hours

Personal Shopper (2019 – 2022)

- Selected high-quality products for customer orders with attention to detail

- Worked in a fast-paced environment to meet strict fulfillment deadlines

- Communicated effectively with team leads to improve efficiency

Parking Lot Assistant (2018 – 2019)

- Retrieved shopping carts from the parking lot and assisted customers with loading

- Maintained safety and cleanliness in outdoor store areas

- Supported store operations during peak shopping hours

Skills

- Website Building (basic front-end knowledge)

- Microsoft Office (Word, Excel, Outlook)

- Customer Service & Communication

- Attention to Detail & Organization

- Time Management

- Problem-Solving

- Team Collaboration

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