Social Media Customer Service

Taylor Lavine McNamara

512-***-**** ********@*****.***

**** ******** ***, ************, ** 78660

Professional Experience

On Location– Paris, France Summer Olympics

Event Operations Supervisor: Le Meurice July/August 2024

● Assisted in the planning and execution of accommodation arrangements for US donors, ensuring all needs were met for a seamless and memorable Olympic experience.

● Provided exceptional customer service to guests, addressing inquiries and resolving issues promptly, resulting in a high satisfaction rate.

● Collaborated with multiple departments, including guest services, hotel bellman, and transportation, to ensure cohesive service delivery throughout the event.

Austin Plastic Surgery Institute– Austin, Texas

Surgical Coordinator May 2022-June 2024

● Oversaw patient scheduling, education initiatives and appointments, with a patient-centered approach resulting in faster clinic flow and increased patient satisfaction scores

● Acted as the liaison between patients and healthcare providers, helping with pre-operative and post-operative care, addressing inquiries and facilitating effective communication.

● Leveraged extensive knowledge of all surgical procedures & offerings while educating patients with essential information, answering all their questions, addressing any concerns throughout their surgical journey.

● Implemented lead qualification processes within LeadLoop, improving targeting efficiency and reducing sales cycle time.

● Developed and maintained a comprehensive procedure for organizing patient records, ensuring accuracy and compliance with HIPAA regulations.

● Led hiring and onboarding, and created training programs for all new surgical coordinators.

● Overhauled digital outreach strategy, developed social media campaigns & revamped social media platforms resulting in an 40% increase in engagement and followers

● Produced social media content tailored to plastic surgery trends and procedures, enhanced audience awareness about safety, recovery and aesthetic outcomes.

Facets of Austin– Austin, Texas

Showroom Sales Associate February 2021-April 2022

● Provided exceptional customer service by actively engaging with clients, understanding their needs, and offering tailored solutions in appliances and plumbing fixtures.

● Supported the sales team by preparing sales materials, processing orders, and following up with customers, leading to improved customer satisfaction and repeat business.

● Managed 100+ calls per day providing customer service for warehouse and showroom needs.

● Assisted in maintaining accurate inventory records and ensuring optimal stock levels of appliances and plumbing fixtures, contributing to a reduction in stock shortages. Lokal Media House – Dallas, Texas

Social Media Specialist February 2019-March 2020

● Managed social media content, engagements, and schedules for 30+ apartment complexes under LMC, a Lennar Company.

● Researched data fitting to each demographic and tracked impressions through media for growth and expansion of brand.

● Assisted on visual marketing as model / influencer for campaigns, ads and posts.

● Pitched marketing trends to Executive Team.

● B2B communications and relationships.

Key Skills

Patient Advocacy Medical Terminology Knowledge EMR Proficiency Strong Interpersonal Skills Multitasking & Time

Management Excel Word Social Media Management Education

University of North Texas

B.S. Digital Retailing

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