Customer Service Hands-On
Resume:
Nobuhle Kwedashe
Johannesburg, GP
********@*****.***
Enthusiastic and dedicated Tourism Management graduate from Tshwane University of Technology, with hands-on experience gained through Work Integrated Learning placements at BidTravel. Passionate about travel, customer service, and creating memorable experiences for clients. Skilled in booking systems like Sabre, Amadeus, and Galileo, with additional knowledge in package uploading, itinerary planning, and administrative tasks. A fast learner with a strong work ethic, excellent communication skills, and a flair for creative problem-solving. Eager to grow within the travel and tourism industry while contributing to innovative, client-focused teams.
Willing to relocate: Anywhere
Work Experience
Work intergrated learning
Bidtravel-Johannesburg
August 2024 to January 2025
During my placement at BidTravel, I gained valuable industry experience and exposure to various operational aspects of the travel business. My responsibilities included:
• Processing travel orders and managing client bookings using Sabre and Condor systems.
• Assisting with refunds and changes on Sabre, ensuring accuracy and timely customer service.
• Learning about corporate travel management and group travel logistics through active participation in the daily workflow.
• Attending engaging activities such as Supply Day, where I interacted with suppliers and gained insight into product offerings.
• Participating in a site visit to the Intercontinental Hotel and OR Tambo International Airport on February 4, 2025, deepened my understanding of the hospitality and aviation sectors.
• Taking part in company wellness and appreciation days, emphasizing a supportive and people-oriented work culture.
This experience strengthened my customer service skills, attention to detail, and adaptability in a fast- paced, professional environment.
Education
Diploma in Tourism Managemet
Tshwane University of Technology-Pretoria West, Gauteng February 2022 to December 2024
I completed my Diploma in Tourism Management at Tshwane University of Technology, where I gained in-depth knowledge and practical skills related to the travel, tourism industries. The program provided a solid foundation in areas such as tourism planning, sustainable tourism, marketing, and customer service. Key subjects I studied included:
• TRAVEL AND TOURISM MANAGEMENT III- 70%
• TRAVEL AND TOURISM PRACTICE III-75%
• TRAVEL AND TOURISM GEOGRAPHY III- 79%
• TOURISM DEVELOPMENT III- 77%
• TOURISM ECONOMICS I- 90%
• TRAVEL AND TOURISM FINANCE I- 92%
Throughout my studies, I developed strong analytical, communication, and problem-solving skills. I also participated in practical projects and internships that allowed me to apply theoretical knowledge to real- world scenarios, equipping me to excel in the tourism sector. High School (matric)
PJ Simelane secondary school-Johannesburg South, Gauteng January 2015 to December 2020
Successfully completed my Matric with a strong academic performance, excelling in subjects that laid the foundation for my career interests. My subjects included:
• Tourism: 77%
• IsiZulu home language: 54%
• English FAL: 59%
• Mathematical literacy 61%
• Economics: 45%
• business studies: 62%
• Life Orientation: 65%
Throughout my studies, I developed essential skills in communication, critical thinking, and organization. I actively participated in school activities, including volunteering as a receptionist, which helped me refine my customer service skills and deepen my passion for the tourism industry. Skills
• Event Planning and Coordination: Experienced in managing logistics, creating itineraries, and organizing events (including experience with event launches and social media design) (Less than 1 year)
• Time Management: Skilled in balancing academic, work, and personal commitments effectively. (5 years)
• Adaptability: Quickly adapts to new tools, processes, and environments, ensuring smooth transitions and continuous growth. (5 years)
• Project Management: Ability to manage multiple tasks, work under pressure, and meet deadlines while maintaining attention to detail.
• Tourism Industry Knowledge: In-depth understanding of travel trends, customer service, and the tourism value chain. (3 years)
• Booking and Reservation Systems: Proficient in Sabre and Condor for processing orders, bookings, and handling refunds. (1 year)
• Team Collaboration: Proven experience working in team environments and collaborating to achieve shared goals.
• Sales and Marketing: Knowledgeable in tourism marketing, brand positioning, and customer engagement strategies.
Languages
• English - Fluent
• IsiZulu - Expert
• Setswana - Intermediate
Certifications and Licenses
Amadeus Novice Course
October 2024 to Present
Completed the Amadeus Novice Course, gaining foundational knowledge and hands-on experience in using the Amadeus Global Distribution System (GDS) for booking and managing travel. The course provided an in-depth understanding of the following:
• Flight Reservations: Understanding the booking process, managing passenger details, and utilizing Amadeus for flight searches and ticketing.
• Itinerary Management: Creating and modifying itineraries, as well as managing booking statuses and passenger records.
• Fares and Ticketing: Learning to interpret and apply various fare structures, including ticketing rules and fare quotations.
• Hotel and Car Rental Bookings: Gaining expertise in using the system for hotel and car rental reservations, providing a comprehensive service to clients.
• Customer Service in Travel: Enhancing communication skills when using the GDS for customer service and resolving booking issues efficiently.
This course equipped me with the essential skills to navigate the Amadeus system and manage travel bookings seamlessly, ensuring an enhanced experience for clients in the travel and tourism industry. Certificate in Galileo
2024 to Present
ompleted the Galileo Global Distribution System (GDS) Certificate, gaining practical knowledge and hands-on experience in one of the most widely used booking systems in the travel industry. The course covered:
• Flight Reservations: Creating, modifying, and canceling bookings; managing passenger name records
(PNRs) efficiently.
• Availability & Schedules: Accessing real-time flight availability, schedules, and seat maps.
• Fare Quoting & Ticketing: Learning fare displays, automated pricing, and issuing electronic tickets accurately.
• Hotel and Car Reservations: Booking accommodation and car rentals through the Galileo interface.
• Customer Interaction: Strengthening customer service skills by providing fast, accurate responses using Galileo tools.
This certification enhanced my ability to work confidently in a travel agency or corporate travel environment, supporting seamless travel planning and excellent client service. Certificate in Fares & Ticketing
Successfully completed the Certificate in Fares & Ticketing, equipping myself with the essential knowledge and skills required to effectively manage travel bookings and ticketing processes. Key learning areas included:
• Understanding of Airfares: Gained in-depth knowledge of the structure and rules of airfares, including base fares, taxes, and surcharges.
• Ticket Issuance and Management: Mastered the process of issuing, re-issuing, and managing electronic and paper tickets, ensuring accuracy and compliance with industry standards.
• Fare Construction: Learned how to calculate fares for domestic and international travel, including the application of routing rules, fare classes, and conditions.
• Ticketing Systems: Gained hands-on experience with industry-standard booking systems such as Amadeus and Sabre for fare quotation, ticketing, and issuing processes.
• Refunds and Exchanges: Developed expertise in handling ticket changes, exchanges, and refunds in accordance with airline policies and customer requirements. This certification has provided me with a solid foundation in fare structures and ticketing operations, enabling me to efficiently process bookings and deliver high-quality customer service in the travel and tourism sector.
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