Business Analyst Project Manager

TALITHA (ALICE) NELAMALLY

951-***-**** ****************@*****.*** https://www.linkedin.com/in/talitha-n-b0081714a/

Dynamic Business Analyst adept at leveraging analytics, reporting, and database technologies to streamline workflows and enhance business operations. Skilled in documenting processes, monitoring workflows, and recommending software enhancements. Proven ability to develop strategies that meet operational objectives and improve decision-making.

SKILLS

Database Technologies: SQL, MySQL, Oracle, Erwin

SDLC Methodologies: Agile, Jira, Waterfall, RUP

Data Visualization and Reporting: Tableau, Cognos Analytics, Visio

ETL Tools: IBM DataStage, Cognos DecisionStream, Informatica PowerCenter

Cloud Platforms: Azure, AWS, SAP Cloud Platform

Content Management: WordPress

Business Tools: MS Office Suite, SharePoint, iRise

Social Media Analytics: Google Analytics, Google AdWords, Radian6, Symplur

Compliance and Healthcare: HIPAA Compliance, Medicare/Medicaid, HCP and HCM management

Testing and QA: UAT, Regression Testing

Business Process Management: Pega (v7.2 - 8.7)

Project Management: Agile methodologies, Sprint Planning, PI-Planning, User Stories

PROFESSIONAL EXPERIENCE

Vanguard – Malvern, PA Sept 2024 – Present

Technical Writer

•Create, prepare, review, revise, and maintain technical documents and architecture diagrams to support IT cloud infrastructure and platforms hosting modern distributed applications and digital analytics environments.

•Research, gather, and analyze complex technical and product information from various sources to document new or changing IT infrastructure architectures.

•Develop, write, and maintain technical documentation, including user manuals, installation guides, FAQs, API documentation, and release notes.

•Collaborate with product managers, engineers, and other teams to understand technical processes, systems, and products.

•Research and analyze complex technical information to create clear and concise content tailored to the target audience.

•Edit and proofread documents to ensure clarity, consistency, and compliance with company standards.

•Create diagrams, illustrations, or visual aids to support written content and improve comprehension.

DirecTV – El Segundo, CA (Remote) Mar 2022 – Mar 2024

Tech-Project Manager/Business System Analyst

Collaborate with team members to identify and implement process improvements for the decisioning platform and governance process.

Maintain process flow documentation for decisioning logic changes through SharePoint and project management systems.

Present consolidated information to senior management clearly and concisely.

Translate business requirements into technical specifications for technology teams.

Conducted UAT and validated decisioning system changes, ensuring they met business requirements.

Develop and build decisioning logic to support marketing offer strategies.

Document and maintain development standards for decisioning logic changes.

Create and execute test cases for iterations of marketing offers, identifying defects and investigating failures.

Maintain and execute regression testing to ensure consistent system quality.

Interface with development teams to address requirements and defect fixes.

AAA – Walnut Creek, CA Mar 2019 – Feb 2022

Business System Analyst

Developed improved reporting infrastructure and enhanced communication with support partners.

Provided technical governance on projects, focusing on Pega COE.

Created presentations for quarterly business reviews, documenting business status and performance.

Designed and implemented business algorithms to optimize operational efficiencies.

Performed data analysis to identify system deficiencies and requirements.

Established best practices for project governance and provided PMO best practice advice.

Developed and maintained BRD and FRD documents.

Documented functional requirements and supported the development of system specifications.

Conducted Agile stand-up meetings, created user stories, and managed scrum calls.

Developed PowerCenter workflows, sessions, and logical/physical data flow models.

Administered Informatica PowerCenter and PowerExchange systems.

Led agile practices including daily scrums, sprint planning, story grooming, and sprint demos.

Prepared charts, diagrams, program specifications, and coding logic flowcharts.

Reviewed team velocity and advised Scrum Master on project stages.

Asentech LLC – Somerville, NJ Aug 2017 – Feb 2019

Pega Business Analyst (Healthcare clients)

Analyzed client requirements using PRPC (Pega Tool) and suggested changes to enhance final billing.

Acted as liaison with offshore development teams, documenting and maintaining system processes.

Prepared BRD documents and collaborated to build strong client relationships.

Utilized Pega DCO methodology for initial application setup.

Designed offers for inbound/outbound channels using Pega Marketing APIs.

Developed performance tracking reports for brands, new items, key initiatives, and competition.

Conducted As-Is and To-Be process analysis and documentation abiding HIPAA rules.

Interacted with clients to enhance user interfaces and internal systems for better performance.

California Baptist University – Riverside, CA May 2016 – July 2017

Graduate Assistant

Supervised and coordinated research, finance, marketing, and administrative tasks.

Conducted market research and analysis using SEO tools like Google AdWords and Analytics.

Identified target markets and performed competitor analysis.

Formulated social media guidelines and improved operational efficiency.

Promoted from Student Worker to Graduate Assistant within six months.

Ahex Technologies – Hyderabad, India June 2014 – November 2015

Jr. Business Analyst

Conducted JAD sessions and gathered business requirements.

Worked in Agile teams to develop user stories and streamline development activities.

Developed UML diagrams and prepared Business Process Models.

Facilitated weekly QA process improvement meetings.

Designed and developed FRD documents.

Coordinated work plans and prepared bi-weekly project status reports.

Reviewed and analyzed use cases, system design, and test plan templates.

EDUCATION

California Baptist University – Riverside, CA Jan 2016 – Aug 2017

Master of Business Administration

Major: Healthcare.

GPA of 3.73.

Merit Scholarship Recipient; Coordinator for the Cultural Club.

Kakatiya University – Warangal, India June 2011 – May 2014

Bachelor of Science

Major: Biotechnology; Minors: Botany and Chemistry.

GPA of 4.0, and highest in all regional universities.

Full Merit Scholarship Recipient for all 3 years.

ADDITIONAL INFORMATION

Volunteered as deacon and as a treasurer in Baptist Youth Fellowship at Centenary Baptist Church.

Led groups of 10-15 volunteers, conducted weekly training meetings, planned, organized, and taught workshops on leadership skills, relationship building and problem-solving skills. June 2010 – July 2015.

Participated and volunteered in NAAC [National Assessment and Accreditation Council] June,2011.

•Active participant in cultural programs and sports.

Native proficiency in English, Hindi, and Telugu.

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