Service Representative Customer

Location:

Brooklyn, CT

Posted:

May 15, 2025

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Skills

About Me

Experience

Education

Versatile and Results-Driven Professional with a dynamic background spanning video production, drone operations, graphic design, content creation, brand management, sales, and business consulting. As a Video Engineer with UEP (Unlimited Events & Production), I manage advanced audiovisual systems for live events and broadcasts, blending creative vision with technical precision in high-stakes environments.

With over 15 years as an Independent Consultant in Behavioral Dynamics, I’ve developed expertise in behavior observation, strategic communication, and tailored modification techniques—tools I now apply across marketing, leadership, and customer relations. As Founder of Sky Hive CR, I lead commercial drone operations for construction, inspection, and creative projects, delivering sharp visual content and data with an emphasis on safety, accuracy, and storytelling. Through Venus Advising, I provide brand development, marketing strategy, and business consulting to companies seeking growth, clarity, and stronger engagement. My experience as a Graphic Designer and Content Creator has supported clients such as Hammerhead Roofing, Kimberly-Bolton.com, CSC, and Peregrine Manufacturing, where I developed visual assets, social media campaigns, websites, and brand guidelines that drive engagement and align with strategic goals. These roles have refined my eye for design, my storytelling abilities, and my understanding of audience behavior.

As Sales and Brand Manager at Peregrine Manufacturing, I built and executed marketing strategies, cultivated B2B relationships, and increased brand visibility through cross-platform campaigns and in-person sales. My background in customer-facing roles across industries has made me a strong communicator, adaptable problem-solver, and relationship-builder. From technical production and creative media to strategy, sales, and consulting, I bring a multidisciplinary mindset, entrepreneurial spirit, and passion for creating meaningful impact in every project I take on. Video Engineer

UEP Nationwide February 2025 – Present (Contract Employment) Operate and maintain professional video systems, including switchers, routers, monitors, and signal processors, for live events, corporate functions, and productions. Coordinate camera feeds, video playback, and screen management to ensure seamless audiovisual experiences in real-time.

Troubleshoot technical issues under pressure, quickly resolving video signal disruptions, latency problems, and equipment malfunctions.

Collaborate with production teams, audio engineers, lighting designers, and event coordinators to ensure cohesive and polished execution.

Manage setup, calibration, and breakdown of video equipment on-site, adhering to safety protocols and project timelines.

Support multi-camera productions with proper framing, composition, and visual consistency. Monitor and adjust live video feeds to maintain high-quality visual standards across LED walls, projection systems, and broadcast monitors.

Maintain inventory of video gear, ensuring all equipment is properly stored, transported, and maintained for optimal performance.

Stay current on emerging AV technologies and techniques to continuously improve workflows and service offerings. Independent Consultant in Behavioral Dynamics

Self-Employed 2006–2020

Specialized in behavior analysis and modification, creating safe, judgment-free spaces for clients to express themselves authentically. Conducted in-depth behavioral observations to identify patterns and implement customized strategies to encourage personal growth and positive change. Developed strong rapport and maintained confidentiality, fostering trust while empowering clients to achieve their goals. Demonstrated expertise in non-verbal communication, empathy, and adaptability to support diverse needs effectively.

Behavioral Observation: Skilled in observing behavior to identify patterns and underlying motivations. Behavior Modification: Experienced in designing and implementing tailored strategies to achieve desired behavioral outcomes.

Empathy and Active Listening: Proficient in creating a safe, judgment-free environment for open communication and self-expression.

Conflict Resolution: Skilled in mediating emotional responses and guiding clients toward constructive outcomes.

Personalized Strategy Development: Adept at customizing approaches to meet individual client needs and goals.

Non-Verbal Communication: Expertise in interpreting body language and subtle cues to enhance understanding and connection.

Pilot Institute UAS Pilot + Specialty Certificates (June 2018 - January 2022) Purdue University Psychology, Business, and Photography (June 2000 - May 2002) Digital Marketing: SEO, Email Marketing,

Content Strategy, Social Media

Management

Business Development & Strategic Planning

Customer Engagement & Relationship

Management

Copywriting & Content Creation

Brand Positioning & Market Research

Behavioral Observation & Analysis

Empathy & Active Listening

Behavior Modification Techniques

Conflict Resolution

Communication & Rapport Building

Adaptability

Personalized Strategy Development

Confidentiality & Professional Boundaries

AV Signal Flow

Video Equipment Calibration

Troubleshooting

Camera Operation

Event Production

Team Collaboration

On-Site Setup/Strike

Time Management

Problem Solving

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BEHAVIOR DYNAMICS CONSULTANT +

MARKETING PROFESSIONAL / GRAPHIC DESIGNER +

BUSINESS CONSULTANT +

VIDEO ENGINEER +

UAS PILOT

STEPHANIE DOWNER

Phone: +1-904-***-**** Email: *********@*************.*** Address: 330 Day Street, Brooklyn, CT 06234 Experience Cont.

Independent Consultant in Behavioral Dynamics(Cont.) Trust and Rapport Building: Exceptional ability to establish trust and maintain professional boundaries with clients. Client Empowerment: Focused on empowering individuals to embrace authenticity and personal growth. Confidentiality Management: Maintained strict confidentiality and professionalism in all interactions. Stress Management Techniques: Guided clients through strategies to alleviate stress and foster self-awareness. Adaptability: Versatile in addressing diverse personalities, needs, and circumstances. Peregrine Manufacturing LLC

Marketing, Sales, and Social Media Manager: May 2019 - December 2022 Remote Experienced in developing and managing multimedia marketing campaigns, collaborating with production teams and athletes to amplify brand messaging. Successfully drove a 30% revenue growth through strategic event planning, customer acquisition, and market expansion initiatives. Enhanced customer engagement through effective social media management and content creation, fostering brand loyalty and increasing audience reach. Campaign Development: Expertise in conceptualizing, launching, and managing multimedia marketing campaigns across various platforms. Strategic Planning: Skilled in driving revenue growth through targeted event planning and customer acquisition strategies. Customer Engagement: Proficient in managing social media channels and creating compelling content to increase audience interaction and loyalty.

Event Planning: Strong ability to coordinate and execute events that align with brand objectives and market expansion goals. Market Expansion: Experienced in developing strategies for expanding into international markets and reaching new customer segments. Cross-Department Collaboration: Adept at working with production teams, clients, and partners to achieve campaign success. Analytical Mindset: Ability to assess campaign performance and make data-driven decisions to optimize outcomes. Venus Advising

Owner and Business Consultant: December 2022 - Present Remote As the founder and lead consultant at Venus Advising, I have led a network of professionals across various industries to provide comprehensive consulting services specializing in branding, digital marketing, and IT solutions. I have designed and executed successful marketing campaigns, including social media, email marketing, and SEO, resulting in improved client growth and engagement. My focus on brand development and market positioning has helped clients increase visibility and establish a competitive edge in their respective industries.

Branding and Market Positioning: Expertise in developing and refining brand identity and positioning to enhance client visibility and competitiveness.

Digital Marketing Strategy: Proficient in designing and executing integrated marketing campaigns across multiple channels, including social media, email, and SEO.

Client Growth and Engagement: Proven track record of driving client growth through targeted marketing efforts and engagement strategies. Consulting and Advisory Services: Skilled in providing actionable business advice and tailored strategies to support clients in reaching their business goals.

Networking and Relationship Building: Ability to build and manage a network of professionals to deliver diverse and comprehensive services to clients.

Cross-Functional Collaboration: Strong collaboration with internal teams and external partners to deliver effective and holistic solutions. IT Solutions: Knowledge of IT solutions and their integration into digital marketing strategies for business growth. SEO Optimization: Experienced in optimizing websites and content for improved search engine rankings and increased traffic. Founder, Owner, and Pilot-in-Command at Sky Hive CR As the Founder, Owner, and Pilot-in-Command of Sky Hive CR, I oversee all aspects of operations, specializing in drone services for industries such as real estate, agriculture, and construction. I manage aerial data collection, site inspections, and mapping services, providing clients with precise and actionable insights. My role involves conducting thorough pre-flight planning, ensuring compliance with regulations, and maintaining the highest standards of safety. I lead a team of professionals and coordinate logistics for drone missions, ensuring efficient service delivery tailored to client needs. Key Skills:

Drone Operations & Aerial Data Collection: Proficient in piloting drones to capture high-quality aerial imagery and data for a variety of industries, ensuring accurate and reliable results.

Site Inspections & Mapping: Conduct detailed aerial site inspections and create accurate maps, providing clients with vital information for decision-making and project planning.

Pre-Flight Planning & Risk Assessment: Skilled in planning drone flights by evaluating weather conditions, flight paths, and potential risks to ensure safe and efficient operations.

Regulatory Compliance & Safety Management: Well-versed in industry regulations and safety protocols, ensuring all drone operations comply with local laws and safety standards.

Team Leadership & Coordination: Lead and manage a team of professionals, ensuring effective collaboration and smooth execution of drone missions.

Client Relations & Service Delivery: Build strong relationships with clients by understanding their needs and delivering high-quality, tailored drone services on time and within budget.

Equipment Maintenance & Troubleshooting: Maintain and troubleshoot drone equipment to ensure optimal performance and reduce downtime during missions.

Data Analysis & Reporting: Analyze aerial data to produce comprehensive reports and actionable insights that help clients make informed decisions.

Logistics & Mission Coordination: Coordinate mission logistics, ensuring timely execution of drone operations and efficient management of resources.

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