Customer Service Loan Officer
Resume:
Katharine Price
Eagan, MN, *5123
*********@*******.***
QUALIFICATIONS
● Customer-focused professional with a record of streamlined service in banking, retail, and mortgage.
● Skilled in collaborative problem-solving, training new hires, and maintaining positive team dynamics.
● Adaptable communicator who excels in building trust and resolving customer concerns efficiently.
● Adept at using computerized systems and managing multiple tasks in fast-paced environments.
CORE SKILLS
● Customer Service & Relationship Building
● Problem Solving & Conflict Resolution
● Team Collaboration & Leadership
● Fast-Paced Environment Adaptability
● Computer & POS System Proficiency
● Mentoring & Staff Training
PROFESSIONAL EXPERIENCE
Financial Relationship Banker
Huntington National Bank, Cottage Grove, MN 07/2023 – 01/2025
● Provided frontline customer service, greeting clients, assessing needs, and recommending solutions.
● Managed daily transactions and addressed technical issues using computer-based systems.
● Collaborated with colleagues to enhance customer experience and ensure smooth operations.
Senior Loan Officer
U.S. Bank, Burnsville, MN 12/2020 – 06/2022
● Guided customers through financial decisions, leveraging active listening and clear communication.
● Streamlined onboarding processes, ensuring a positive, efficient experience for new clients.
● Maintained compliance by accurately documenting transactions and data.
Senior Mortgage Center Advisor
TCF National Bank, Eagan, MN 12/2019 – 07/2020
● Served as the primary point of contact for a high volume of customer inquiries.
● Resolved escalated issues quickly, providing professional and empathetic solutions.
● Mentored junior staff, sharing best practices for customer satisfaction.
Senior Mortgage Consultant
Loan Depot, Eagan, MN 04/2018 – 12/2019
● Developed client relationships, focusing on clarity, trust, and consistent follow-up.
● Demonstrated strong problem-solving to handle application discrepancies under tight deadlines.
Senior Loan Officer
Land Home Financial Services, Woodbury, MN 03/2016 – 03/2018
● Led a small team to consistently achieve service quality benchmarks.
● Maintained a courteous approach under pressure, ensuring client needs were met promptly.
EDUCATION & TRAINING
● Minneapolis Technical College – Apparel Arts/Advanced Tailoring, Minneapolis, MN
● Minneapolis Community College – General Studies, Minneapolis, MN
● Principles of Real Estate Licensing & Investment Tax Laws & Computerized Investments
● NMLS #769049 – Mortgage License (Current)
KEY STRENGTHS & ACHIEVEMENTS
● Customer Service Excellence: Recognized for fostering positive client relationships in banking, retail, and mortgage sectors.
● Team Leadership: Trained and mentored new hires, instilling best practices and ensuring consistent service quality.
● Adaptability: Thrives in fast-paced settings, quickly adjusting to new systems and procedures.
● Attention to Detail: Ensures accuracy in documentation and compliance with all relevant regulations.
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