Customer Care Public Relations

Contact

Education

+234**********, +234**********

Phone

***********@*****.***

Email

Agege, Lagos State, Nigeria.

Address

Aloba Abibat Omoyemi

Professional Summary

Results-driven Mass Communication graduate with a comprehensive academic background and practical experience in the field. Adept at crafting compelling messages and utilizing diverse communication channels to effectively reach target audiences. Possesses a strong foundation in media theory, journalism, public relations, and digital communication strategies. Proven ability to analyze complex information, distill key messages, and convey them through various platforms.

Work History

X Go Finance - Collection Officer/Customer Care

ND: Mass Communication

Gateway Polytechnic

Isara Ode-Remo, Ogun State, Nigeria

2022

Interest

Ikeja, Lagos, Nigeria.

06/2023 - 09/2023

Spar Supermarket - Bagger

Ikeja, Lagos, Nigeria.

11/2022 - 12/2023

Assist Cashier by bagging items as customer checks out. Collected items not purchased and delivered them to stock clerks. Achieved collection targets to meet specific performance metrics. Ensured that all products are correctly packed and bagged according to customer requirements and store procedures.

Checked on debtors via phone calls, messages and emails to initiate communication regarding their outstanding debts.

Verified the validity of debts, ensuring that the amounts owed are accurate, and that the debt is still legally collectible. Achieved collection targets to meet specific performance metrics. Handled interactions with customers professionally and with empathy. Received feedback from customers and convey it to the relevant departments within the company.

Skills

Team Oriented and Cooperative

Multitasking and Prioritization

Effective Communication Skill

Customer Relationship Management

Decision Making

Conflict Resolution

SSCE: WAEC

Diary Farm Secondary School

Agege, Lagos State, Nigeria

2012

Reading

Music

Networking

Board Games

Shell Links Technology- Collection Agent

Ikeja, Lagos, Nigeria.

01/2023 - 05/2023

Collect payments on past due bills.

Create a list of people who have not made payments. Organize list according to severity of delinquency. Inform clients of overdue accounts and amount currently owed. Ensure all customer information is correct, including phone numbers and addresses.

Contact this candidate