Project Management Scrum Master
Resume:
Rashi Bhardwaj Cedar Park,TX 408-***-**** ***************@*****.***
PROJECT MANAGEMENT BUILD & RELEASE MANAGEMENT CI/CD ENGINEERING DEVOPS Software engineering lead with 15+ years of success in Agile project management, build & release management, continuous integration, automation, and all phases of the software development life cycle (SDLC). Ensure quality, timely delivery, and process efficiency, including defect management and robust testing strategies. Drive proactive troubleshooting for complex issues — streamlining workflows and driving operational excellence through collaboration with cross-functional teams. A dedicated team leader with strong interpersonal skills, experience in fast-paced environments, and a focus on mentoring, upskilling, and motivating global teams.
Build & Release Management
DevOps & CI/CD Deployments
Configuration Management
Source Code Repository Management
Agile Project Management
System & Functional Testing
Defect Management & Bug Tracking
Software Test Life Cycle (STLC)
Risk Management & Quality Assurance
Customer Support Experience
Scrum Master & Agile Leadership
Process Documentation
Cross-team Collaboration
Resource Management & Workflow
Team Coaching & Mentorship
TOOLS & TECH
Scripting: Python, PHP, Groovy, Bash
Agile Tools/Bug Tracking: JIRA, Kanban,IBM Clear Quest, Dimension, CDETS(Cisco), OpenALM, Bugzilla
Analytics: Elasticsearch, Logstash & Kibana
Networking: Basic L2/L3 Testing (using STC)
Automation Testing: Selenium, XML-based Customer Tool Continuous Integration: Jenkins/JIRA, Bamboo
Version Control: GIT / Gerrit & ClearCase, Serena PVCS Web Technologies: HTML, XML
Build: Make, ANT, Ansible, Docker Containers
Configuration: Bamboo, Chef, Puppet
Quality Control: Coverity
Documentation: Confluence, Nexus Artifactory Management Source Code Management: Stash, Bitbucket, GitHub
PROFESSIONAL EXPERIENCE
CALIX INC., San Jose, CA (Remote) Nov 2022–Nov 2024 Release/Build Manager DevOps & Atlassian Tools Administration
• Led DevOps initiatives, including Continuous Integration & Continuous Delivery (CI/CD) pipeline optimization, workflow automation, and troubleshooting build issues to ensure seamless code deployment and increased efficiency; partnered with Development team on issue resolution.
• Administered and managed Atlassian tools such as JIRA, Confluence, and Bitbucket, and developed customer portals for teams including HR, IT, and Cloud Operations using Jira Service Management.
• Created automation utilities leveraging Python, REST APIs, and Webhooks, streamlining development workflows and enhancing operational efficiency by 25%; leveraged PHP for web development and automation initiatives.
• Managed cross-functional coordination for quarterly cadence releases, ensuring alignment across teams.
• Maintained release checkpoint metrics and conducted root cause analysis for feature delays.
• Managed source code repositories, build processes, and release configurations while maintaining high code quality and reliability across projects.
• Team management using the Kanban boards and holding the daily scrums and biweekly sprint cycles. INFOSYS PVT LTD, San Jose, CA (Remote) Apr 2019–Nov 2022 Release Management & DevOps Lead
• Spearheaded the creation and enforcement of standardized processes for efficient and consistent software release management, driving improvements across multiple teams and projects.
• Partnered closely with several Development teams to oversee complex codebases, implement critical enhancements to release packages, and resolve issues impacting delivery timelines.
• Contributed to release planning and retrospectives to enhance processes and timelines.
• Led the optimization of reporting and collaboration tools within the Engineering environment, improving cross-functional communication and overall workflow efficiency.
• Maintained and refined build and deployment processes to support CI/CD, ensuring smooth and reliable system performance.
• Oversaw source code repositories, build workflows, and release configurations, ensuring optimal code quality, reliability, and smooth integration across engineering systems.
HCL TECHNOLOGIES, Noida, India May 2007–Jun 2016
ERICSSON (Nanosemantics, Inc.) May 2015–Jun 2016
Scrum Master, Sr. Continuous Integration & DevOps Engineer — Ericsson Router families (SSR & ThinCrust)
• Acted as Scrum Master to optimize CI/CD pipelines and test workflows, ensuring rapid release rollouts (~4 per month); collaborated with cross-functional teams to integrate unit, performance, and automated functional tests into the build process.
• Designed data analytics & visualization dashboards using Kibana for complete test framework, maintained test beds and suites, and debugged issues in test setups to enhance efficiency and accuracy; reported project matrices to Senior Management.
• Automated build and deployment processes with Python &UNIX scripts, resolved build, merge, and smoke test issues, and synchronized code across repositories for 300+ Designers across branches, supporting internal & customer-facing initiatives.
• Conducted system and functional testing for the SSR router, focusing on improving and expanding the automation framework. CISCO SYSTEMS Aug 2014–Dec 2014
Lead Scrum Master & Test Engineer
• Led Testing team in planning and executing call feature, application, and security testing for wireless phones; managed installation and configuration via CUCM while ensuring rigorous biweekly build cycles and testing processes.
• Designed and maintained Git repositories, including branching, merging, and tagging for multiple releases; utilized MAKE as a build tool for C projects and provided 24/7 on-call support for emergency site maintenance and build requests. MITEL NETWORKS Nov 2012–Jul 2013
Deployment Engineer Sr. Test Engineer
• Led analysis, planning, and implementation of Verification team processes for Voicemail Messenger — creating test strategies, setting test environments, executing test cases, & integrating with numerous third party applications for seamless functionality.
• Performed deployments and installations, and implemented automated build processes using Hudson with master-slave configurations for parallel builds in a build farm; managed version control systems and processed developer requests. MITEL NETWORKS & ACISION May 2007–Jan 2012
Lead Test Engineer, Deployment/Support Engineer
• Designed, maintained, and managed Git repositories, access control strategies, and Continuous Integration processes using Jenkins; resolved compilation and deployment errors, streamlining code development, branching, merging, and builds.
• Oversaw implementation of new features for highly scalable Integrated Communication Platform, streamlining interaction with existing architecture and supporting larger enterprises with feature-rich, flexible systems to safeguard legacy PBX investments.
• Managed multisite ClearCase operations for complete product (branching, versioning, labeling, licensing, and troubleshooting).
• Led customer meetings with Build/Deployment teams; collaborated with cross-functional teams to enhance processes across onsite and offshore teams; and worked closely with Development, System Engineering, Infrastructure, and ClearCase teams. EDUCATION + PROFESSIONAL DEVELOPMENT
MBA (Specialization: General Project Management) Sikkim Manipal University B.Tech (Computer Science) Bundhelkhand Institute of Engineering & Technology, UP Technical Government Institution Completed Courses Volunteering and Certifications:
• "Generative AI at the Edge: Design, Deploy, and Optimize Generative AI Models"
• “Generative AI Powered Project Plans"
• “Choosing the Right Project Management Certification for Your Career”
• People Management Trainings: Adv Quality Training & Process Improvement Concepts, Conflict Resolution Strategies
• Integrated IT Service Management™ Essentials (2023)
• AWS Certified Solutions Architect - Associate (SAA-C02) Cert Prep: 1 Cloud Services Overview
• Active member and Troop Treasure for Girls Scout of Central Texas. Certifications in Progress:
• Scrum Master Certification (Training & Planning); Complete ServiceNow System Administrator Course; GCP courses
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