Customer Service Representative
Resume:
Andrianne Hutchins
Customer Service Representative
Parsippany-Troy Hills, NJ 07054
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Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and
problem solving. Energetic customer service representative with strong time management skills who thrives in a fast-paced,
dynamic environment. Customer-oriented call-center representative successful at troubleshooting and handling customer
support issues in a timely manner.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Wal-Mart Cashier/customer service
Wal-Mart-New Brunswick, NJ
October 2024 to Present
As a jewelry sales associate and cashier. My primary responsibilities were to
• Help assist customers in selecting and purchasing jewelry.
• Provide product information and product orders
• Offer advice on styles and trends, showcase merchandise and handle transactions.
• Provide customer service on product knowledge
Alarm Operator
Alert Alarm Of Hawaii-Honolulu, HI
November 2019 to June 2020
I served as an alarm operator. Where I was delegated to oversee and monitor alarms systems for the companies corporation. As an operator our team had the privilege to oversee burglary systems as well as fire systems for customers all over the city of Honolulu Hawaii. Our job was to monitor and to make sure their homes were secured with our security system and kept safe. We were to dispatch police whenever there were activated fire alarms or burglary intrusions in a customers home. We monitored video cameras over residential as well as commercial properties. We created repair orders for all malfunctioning equipment. We handle all signals pertaining to a customers activity log. I was assigned to make sure our customers were notified on every signal we received from their alarm system with us so that their homes remained protected.
Customer Service Representative
Transdev-Rome, GA
August 2016 to November 2016
My responsibilities as a customer service representative was to book customers for taxis. Such as
• Answering customer questions about the company, products, or services
• Resolving customer complaints
• Directing customers to the right department or supervisor
• Taking orders
• Making changes to customers' accounts
• Keeping records of customer interactions
• Selling products and services
Patient Sitter
Soft Touch Homecare-Douglasville, GA
April 2014 to February 2015
My role in this position was to sit with the patient. Which included supervising patient and providing compassionate care before and after treatment and during long residential stays. These professionals replace older forms of patient supervision like restraints and seclusion rooms. I helped with providing patient with food and meds.
Metro PCS Sales Associate
Metro PCS T-Mobile-Douglasville, GA
May 2011 to June 2014
I worked as a Metro PCS sales associate helping customers processing payments. I would recommend products or services.
Help promote suggestive selling and special promotions. I also helped assist at times with checking in inventory and selling products as well as keeping the sales floor organized.
• Inventory: I worked at times stocking, organizing, and taking inventory of merchandise, and restocking products when needed.
• I assisted with processing customer payments and refunds and issuing receipts.
• Performed store operations by opening and closing the store and maintaining the store's cleanliness.
• I helped assist directing customer to goods, ensuring accurate pricing, and alerting management to potential security issues.
Education
Some College in Bachelors in Human Services (Child and Family) Southern New Hampshire University - New Hampshire
July 2024 to Present
High school diploma
South Paulding High School - Douglasville, GA
Skills
• CSR (8 years)
• English
• Data entry
• Individual / Group Counseling
• Customer Care
• Cash handling
• Driving (8 years)
• Phone etiquette
• Help Desk
• Call Center (2 years)
• Microsoft Office
• Software Troubleshooting
• Software troubleshooting
• Communication skills
• Box truck
• Customer Support
• Microsoft Word
• Appointment scheduling
• Recruiting
• Moving
• Inside sales
• Computer skills
• Equipment Repair
• Organizational skills
• Electrical Experience
• Medical terminology
• Remote Access Software (2 years)
• Customer service
• Microsoft Excel
• Help desk
• Technical Support
• Door-to-door
Certifications and Licenses
Driver's License
Non-CDL Class C
Additional Information
Skills
Customer interface expertise Avaya Software knowledge Skilled in call center operations Persuasive speaker Exceptional workflow management Multi-line phone operation proficiency Adheres to customer service procedures Strong problem solving aptitude Committed to maintaining data integrity
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