Practice Manager/ Manager of Clinic Operations

Olufunsho “Olu” Ayo MD, MPH, MBA

Healthcare Leader Healthcare Management and operations Healthcare Strategy

Email: *********.***@******.***. Telephone :267-***-****

AREA OF EXPERTISE

Process improvements EMR Application ( Cerner) Ambulatory care Operations

Budget management Physician Relations Team Leadership

Communications Customers Service Data Analytics

CAREER HIGHLIGHTS

People Leadership: Currently manage and supervise a team of 11 high-performing Clinical Operations Representatives (CORs) to collaboratively drive patient satisfaction and efficient Clinic operations

Award: Awarded the “Employee of the Month “award at Verizon Business

Staff Management: 4+ years’ experience directing and supervising Healthcare CORs

PROFERSSIONAL EXPERIENCE

Children’s National Hospital, Washington DC September 2024-Present

Clinic Operations Supervisor- ENT, Surgical Specialties, Orthopedics & Sports Medicine

Responsibilities

Serve as point person for all administrative and operational task when manager is absent.

Responsible for the direct management and supervision of 11 Front line Clinical Operation Representatives (CORs) and Senior CORs in all 3 clinics

Assist Practice Manager in financial and budgeting variance analysis of 3 Clinics

Support the Practice Manager in goals implementation, effective leadership, communication, and continuous process improvements initiatives.

Ensure and supervise procedures for the scheduling of patient treatment visits for the most efficient utilization of physician time, clinic space and for efficient patient flow

Coordinate staffing, coverage and procedures to ensure the needs of all clinics are met in a timely and effective manner.

Strive to improve scheduling, registration, and follow up processes to enhance customer service

Accomplishment(s)

Eliminated communication gap between contact-center and clinic CORs, thereby promoting operational efficiency

UCLA Health, Los Angeles, California May 2023 – August 2023

Graduate Administrative Intern-Budget and Financial Services

Responsibilities

• Participated in Value Analysis Committee meetings to discuss the financial implications and implications on patient care of new proposed technologies.

•Participated in daily system-wide leadership meeting where departmental updates and escalations were discussed

Accomplishment(s)

•Developed a marketing plan for UCLA’s Advanced Pharmacist Clinical Intervention Program (APCIP) that helped expand the program into 4 more clinics

•Mapped out FDA reimbursement strategies for new medical technologies and drugs for in-patients and out-patients

THE PENINSULA HOSPITAL, Lagos, Nigeria March 2019 – February 2022

Medical Intern Operations, Supervisor

Responsibilities

•Led and supervised a team of 5 other medical doctors and front desk Associates at a 20-bed private hospital facility

•Coordinated and provided oversight to the resources of multiple administrative disciplines/functions

Accomplishment(s)

•Collaborated with commercial health insurers to develop and introduce plans for affordable health insurance plans for middle- and low-income households: Led to 50 percent increase in outpatient visits

DEPARTMENT OF BIOLOGY-LOYOLA UNIVERSITY, Chicago, IL

Research Assistant October 2006 – June 2007

Responsibilities

Used various scientific techniques such as electrophoresis, restriction enzyme digest and micro array for analysis of surface protein, Pfs 230

Accomplishment(s)

Determined role of a major sexual stage specific surface protein, Pfs 230, in the sexual development of the malaria parasite, Plasmodium berghei

VERIZON BUSINESS, Alpharetta, GA

Systems and Data Analyst August 2005 – September 2006

Responsibilities

Led, coordinated and presented monthly Systems modifications for end-use

Utilized Microsoft Access, Excel and SQL to track and analyze data from system applications.

Collaborated with end-users to assess and determine new system updates

Accomplishment (s)

Employee of the Month recipient

Decreased the time to process contracts by 2 days

GEORGIA SOUTHWESTERN STATE UNIVERSITY, Americus, GA January 2002- April 2002

Student Tutor

Tutored students in C++ Programming language, Pre-calculus and College Algebra.

EDUCATION

TEMPLE UNIVERSITY, Fox School of Business MBA (Healthcare Management), May 2024

WINDSOR UNIVERSITY, Cayon, ST KITTS Doctor of Medicine, May 2009- December 2018

UNIVERSITY OF SOUTHERN CALIFORNIA Masters of Public Health, December 2008

GEORGIA STATE UNIVERSITY Bachelors in Computer Information Systems, May 2005

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