It Support Customer Service

Joseph Peters

Trenton. NJ • 401-***-**** • ********@*****.***

IT SUPPORT PROFESSIONAL

IT professional with over a decade of experience providing technical repair. Highly skilled working with computers, televisions, and various other electronics. Utilizes effective communication to deliver results and provide a pleasant customer service experience. Graduated in IT curriculum at a nationally accredited technical institute. In pursuit of multiple certifications, career path supported by MTA Security certification. Available for in-person and remote opportunities.

TECHNOLOGY SUMMARY

Systems: Windows 7/8/10, Linux, DNS and DHCP, Network+, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Visual Studio Code, MS Office (Word)

KEY SKILLS

•Install and configure computer hardware, software, systems, networks, printers, and scanner

•Ability to stick to deadlines, prioritize and display problem-solving skills

•Virus and malware mitigation, cleaning infested computers and implementation of encryptions

•Implement wireless networks and various topologies

•Creative problem-solving techniques and ability to resolve issues in a friendly manner

•Hands-on skills installing, maintaining, and managing desktop/client and server operating systems

•Self-starter with strong capability to complete duties and task accurately and resourcefully

EDUCATION

Cyber Security Engineer Program MyComputerCareer Completed (March 2022)

EXPERIENCE

Technology Specialist Kurodasato Consultations Providence, RI December 2007 – Present

•Assemble and disassemble PC, setup operating systems, and test for reliability

•Provide quality service to customers utilizing expert knowledge of technical systems and hardware

•Responded accurately to customer inquiries about broken equipment and explained how those issues would be resolved in a timely manner

•Fix power supply issues, demagnetize television screens so that they display clearly

•Inform customers about current trends, hardware, and various technology updates

•Monitor system resources to understand how to resolve hardware and software issues.

•Uses multimeters, transistor testers, and capacitance tests to diagnose motherboard issues and voltage readings.

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