Administrative Assistant Data Entry

Karen D. Edwards

Administrative Assistant

Student Retention Growth Mindset Development Community Engagement Child Development

720-***-**** *****.*******.**@*****.*** https://www.linkedin.com/in/karen-edwards

Highlights

Inspiring student advisor and mentor with 3+ years of working with students and schools on multiple levels.

Passionate about bridging the opportunity gap and giving each student equitable choices and opportunities.

3+ years leading programs for children of all ages in educational settings.

In depth understanding of the relationship between student’s self-perception and self-efficacy to encourage grit and growth mindset.

Effective public speaking, classroom management, & workshop development.

Inspired curriculum development and implementation.

Core Competencies

Collaborative Team Player Organizational Expertise Critical Thinking Accounting and Numerical Analysis Detail Oriented Financial Management Adaptable Goal Oriented Solution Focused Staff Training & Support Coachability Initiative Multitasking Punctual Dependable Administration Interpersonal Skills Writing & Communication Personal Accountability Data Entry QuickBooks Pro Microsoft Suite (Excel, Word, Outlook) UDA Construction Suite Crystal POS Electronic Medical Records (EMR) PKL Software Linux Oracle Phone Copier Scanner Fax

Experience

Branch Manager at Hertz

October 2018- August 2023

Warmly greeted and assisted customers with vehicle rentals, ensuring a positive and welcoming experience.

Efficiently managed reservations and planned inventory needs for both customers and office operations.

Oversaw maintenance requirements for the vehicle inventory, including scheduling oil changes and addressing safety recalls.

Initiated and conducted business calls, coordinating replacement vehicles for customers during repair periods.

Expertly handled insurance-related inquiries, informing customers of their rights and ensuring a smooth process.

Significantly contributed to a 68% increase in profit compared to the previous year (2022).

Collaborated with peers and employees to deliver exemplary customer service and enhance overall customer satisfaction.

Recognized with multiple awards for outstanding customer service performance.

Maintained up-to-date knowledge of business offerings and services available to customers.

Managed sales boards, tracked team progress, and motivated team members to achieve excellence.

Provided troubleshooting support to customers, resolving issues promptly and effectively.

Handled payroll responsibilities with precision and attention to detail.

Supported team efforts through various tasks, including cleaning cars, visiting car wash facilities, fueling vehicles, and delivering cars to customers.

Manager at Visionworks

February 2017- December 2018

Served as the welcoming point-of-contact for customers, addressing inquiries and providing assistance.

Managed accurate data entry of patient information, including the scanning of patient files into a computer system.

Conducted seamless point-of-sale (POS) transactions to ensure efficient and accurate processing.

Achieved a significant 16% increase in both exams and sales of contact lenses compared to the previous year.

Actively promoted cross-sales of products, contributing to overall revenue growth.

Collaborated with and supported co-workers to maintain a high standard of customer service.

Effectively managed the sales board for the team, tracking daily, weekly, and monthly performance metrics.

Maintained a comprehensive understanding of products and services, offering informed advice to customers.

Oversaw the inventory of contact lens trials and prescription orders to ensure availability and timely fulfillment.

Provided hands-on training for new contact lens patients, focusing on insertion and removal techniques.

Financial Administrative Assistant at Milo Construction

October 2018

Provided comprehensive administrative support to the Financial Department.

Conducted accurate and efficient data entry to maintain organized and up-to-date records.

Assisted in payroll processing, ensuring timely and accurate disbursement of payments.

Specialized in Certification Payroll Law, demonstrating expertise in relevant regulations and compliance.

Office Manager at Block Advisors

January-April 2015 (Tax Season) & January-April 2016 (Tax Season)

Supervised the Reception area, ensuring a professional and welcoming environment for internal and external stakeholders.

Managed daily data, cash, and sales transactions, ensuring accuracy and compliance with financial protocols.

Prepared and delivered daily, weekly, and monthly reports for tax professionals, facilitating informed decision-making.

Updated and organized the calendar of appointments, ensuring efficient scheduling and coordination.

Oversaw office supplies and provided comprehensive support to Tax Professionals for smooth operations.

Scheduled and coordinated appointments with tax professionals, optimizing time management and resource allocation.

Maintained the highest level of discretion when handling sensitive information and client data.

Handled filing, copying, and faxing of tax returns for clients and tax professionals, ensuring accuracy and completeness.

Verified the acceptance of filings, maintaining compliance with regulatory requirements.

Customer Service Team Member at Target

October 2006-October 2016

Welcomed and assisted customers, providing prompt and accurate responses to their inquiries.

Managed an average of 40+ daily telephone calls, demonstrating professionalism and efficiency in redirection.

Assessed customer needs and delivered information on product features, ensuring a positive shopping experience.

Maintained high levels of customer satisfaction through exceptional customer service.

Exhibited a "Go the extra mile" attitude to drive sales and foster positive shopping experiences.

Ensured assigned areas were consistently in-stock and presented in an appealing condition.

Proactively approached customers in-store to offer assistance, contributing to a personalized shopping experience.

Stayed informed on product offerings and availability options, enhancing product knowledge.

Adhered to inventory control procedures to maintain accurate stock levels.

Played a key role in training new team members on company procedures, ensuring a smooth onboarding process.

Education

Associates of Applied Science Accounting Front Range Community College Class of 2017

Specialization in Accounting and Business Administration

Certification in Payroll Law

Relevant Coursework:

Invoices

Income Tax

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Payroll Accounting

Cost/Managerial Accounting

QuickBooks Pro

Business Communication

Human Resource Management & Organization

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