Data Entry Call Center
Resume:
SKILLS
EXPERIENCE
Crystal Recinos
510-***-**** ************@*****.*** Hayward, CA 94544
Experienced in compliance and administrative roles, offering abilities in legal research, compliance monitoring, and customer due diligence. Brings strong skills in teamwork, attention to detail, and problem-solving. Adaptable to various environments with expertise in office administration, scheduling management, and HIPAA compliance.
• Customer due diligence • Legal research
• Compliance monitoring • Database management
• State Regulations • Teamwork and collaboration
• Attention to detail • Problem-solving
• Data entry • Call center experience
• Adaptability and flexibility • HIPAA compliance
• Office administration • Scheduling management
• Insurance verification • Treatment Planning
COMPLIANCE ASSOCIATE
SGK - Albertsons
Pleasanton, CA
November 2022 - August 2024
Collaborated with internal stakeholders to develop corrective action plans for any observed violations or discrepancies in accordance with established guidelines.
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• Maintained accurate records of all compliance activities.
• Reviewed documents for legal language related to compliance policies and regulations.
• Generated weekly summaries of critical developments related to compliance matters.
• Assessed risk factors related to potential non-compliance situations.
• Identified compliance issues that required follow-up and investigation. TREATMENT COORDINATOR
NorCal Facial & Oral Surgery
San Leandro, CA
October 2021 - October 2022
• Developed and implemented patient treatment plans utilizing individualized goals and objectives.
• Maintained accurate records of patient progress notes, assessments, evaluations, and treatment plans.
• Utilized technology such as electronic health records systems for documentation purposes. Protected patient rights by maintaining dental and financial information confidentiality in accordance with HIPAA.
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• Resolved patient billing and insurance issues.
DENTAL FRONT OFFICE RECEPTIONIST
Tiburcio Vasquez Health Center
San Leandro, CA
July 2020 - October 2021
Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
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• Operated dental office software and managed patient records with confidentiality. Assisted with general administrative duties such as filing and scanning documents, entering data into computer systems, faxing forms, and ordering supplies.
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Performed clerical tasks, such as scheduling follow-up visits, preparing charts for new patients, and taking phone messages.
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Managed and maintained office inventory of dental supplies, ordering and restocking as needed to support smooth daily operations.
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SALES SUPPORT REPRESENTATIVE
Optoma Technology
Fremont, CA
April 2018 - July 2020
• Assisted sales team members in developing strategies to increase market share.
• Processed orders promptly and accurately according to established protocols.
• Maintained organized filing systems for customer records, ensuring accuracy of data entry. Collaborated closely with cross-functional teams, such as marketing, operations, and finance, on various projects.
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Responded to customer service and product issues, resolving complaints concerning invoices and shipments.
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CUSTOMER SERVICE REPRESENTATIVE
Optoma Technology
Fremont, CA
April 2017 - April 2018
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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• Proficiently handled high call volumes while maintaining quality service standards.
• Met performance goals and call center metrics in fast-paced performance setting.
• Processed customer orders accurately and in a timely manner. CASHIER
Chevron
Fremont, CA
September 2016 - May 2019
• Operated cash register and accurately processed payments, returns, and exchanges.
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
• Accurately processed customer payments using cash, credit cards, and checks.
• Managed large amounts of cash accurately during busy hours in a fast paced environment.
• Operated the POS system efficiently to ensure accurate transactions. SANDWICH ARTIST
Subway
Fremont, CA
June 2013 - August 2016
Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly.
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Maintained a clean and organized workspace while preparing sandwiches in accordance with health codes.
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• Proficiently used cash registers to accurately process orders and manage money transactions.
• Followed food safety standards.
EDUCATION
LANGUAGES
SYSTEMS USED
• Prepared sandwiches according to customer requests and dietary needs.
• Followed company policies regarding portion control and waste management practices. PHLEBOTOMY CPT 1 LICENSE
Gurnick Academy of Medical Arts, San Mateo, CA
Jun 2014
COMPLETED COURSEWORK TOWARDS
HIGH SCHOOL DIPLOMA
Newark Memorial High School
Jun 2013
Spanish
Bilingual
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Epic
Oracle
Sales Force
Teams
Call Center
Dentrix
POS System
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