Customer Service Retail Sales
Resume:
MADHAVI KORANNE
Ph# 805-***-**** Email - ***************@*****.***
Professional Summary
Travel expert with excellent administrative skills and experience working for well-known travel company for around 9+ years Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in Leisure travel, corporate travel industry and working closely with visas submission agencies
Skills
Customer and Vendor Relations
Staff Training
Sales Proficiency
Retail Sales
Application Processing
Passport Checks
Application Evaluation
Customer Satisfaction
Work history summary
Branch Manager - Thomas Cook India Ltd
Mumbai, India - January 2011 - February 2016
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Maintained friendly and professional customer interactions with traveling and traveled customers. Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
Prepared necessary travel documentation for national and international trips to diverse locations.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Trained new employees on proper booking protocols and customer service standards.
Travel Sales Executive - Make My Trip (I) Pvt Ltd.
Baroda, India - December 2009 - November 2010
Arranged travel accommodations for groups, couples, executives and special needs clients.
Maintained operational proficiency in coordinating international travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Guided applicants through processes of obtaining visas and required documentation.
Supported applicants through visa process and helped correct different issues.
Travel Counselor Kuoni Travel (I)
Baroda India - August 2009 - December 2009
Sold Group Tours for the Destination like Europe, Asia, America,Africa,etc.
Educated customer with visa requirements for the booked country group tours.
Arranged travel accommodations for groups, couples, executives.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Supervised payments via Cheque, credit and debit cards and handled sensitive information with professionalism and discreteness.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Sales Support and Service - Orbitz Corporate and Leisure Travel
Baroda India - December 2007 - August 2009
Educated customers about after sales process, Documentation for Visa Process, Tour Details, Arrival,Departures procedures, travel insurance,billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address their travel needs.
Maintained up-to-date knowledge of the Leisure travel and Trade fair product and services offered by the Company.
Blocking Air ticket using CRS tools like Amadeus.
Collecting visa documents and processing them in time for smooth travel.
Education summary
Diploma in Tourism and Travel
The Maharaja Sayajirao University of Baroda
Baroda India 2008
Bachelor of Computer Application:
Xavier Institute of Computer Application
Ahmedabad, India April 2007
Languages
English (READ, WRITE, SPEAK)
Hindi (READ, WRITE, SPEAK)
Marathi (READ, WRITE, SPEAK)
Gujarati (READ, WRITE, SPEAK)
I
Contact this candidate