Call Center Customer Service

TD Tamara Daley

Loranger, LA ***** 985-***-**** ********@*****.***

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PROFESSIONAL

SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS Customer Relationship

Management

Call Triaging

Computer Proficiency

Sales Quota Achievement

CRM Software

Managing Multiple Tasks

Call Center Operations

Microsoft Word

Calendar and Appointment

Management

HIPAA Guidelines

Typing and Filing

Goals and Performance

Expertise in Cold Calling

WORK HISTORY CALL CENTER ASSOCIATE 07/2023 to CURRENT The Doctor's Exchange Covington, LA

Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.

Maintained high level of customer service through friendly and polite demeanor.

Relayed and transcribed written and verbal messages to personnel. Collected and verified telephone numbers, addresses, and proper spelling of names.

Connected callers with appropriate professional, department, or business. Followed up on customer inquiries to confirm issues were adequately addressed.

FIELD SERVICE COORDINATOR/CUSTOMER SUPPORT 03/2020 to 09/2022 QA LEAD

Sunpro Solar/ADT Solar Mandeville, LA

Worked with Field Service Manager, technicians and customers to maintain maintenance schedule for three territories.

Evaluated interactions between inbound call center associates and customers to assess personnel performance.

Established and updated QA processes and metrics in line with industry best practices and project goals.

Coached and motivated inbound call center team to develop competencies.

Led team of up to 7 service technicians in field activities. Communicated with clients and service providers to provide updates on work progress.

INSIDE SALES REPRESENTATIVE 06/2019 to 01/2020

JAN-PRO Slidell, LA

Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Used CRM software to maintain detailed contact logs and account records. Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.

Built relationships with customers and community to promote long term business growth.

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Managed over 100 customer cold calls per day.

Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

Contributed to team objectives in fast-paced environment. MEDICAL RECEPTIONIST 01/2017 to 06/2019

Cardiology Institute Slidell, LA

Adhered to strict HIPAA guidelines to protect patient privacy. Checked patient insurance, demographic, and health history to keep information current.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Managed multi-line phone system and pleasantly greeted patients. Organized paperwork such as charts and reports for office and patient needs.

Received and routed laboratory results to correct clinical staff members. Performed various administrative tasks by filing, copying and faxing documents.

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. EDUCATION High School Diploma 05/1996

Slidell High School, Slidell, LA

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