Human Resource Customer Service

SERAH NDUNGE NGAO

BIO-DATA

Name: Serah Ndunge Ngao

Gender: Female

Id Number: 32314276

Nationality: Kenyan

Marital Status: Single

Religion: Christianity

Languages: English, Swahili, Kamba

CONTACT:

Home Address: P.O. BOX 1235-90115

Kangundo-Kenya

Email Address: ****.*****@*******.***

Telephone: 074*-***-***/ 071*******

Objective: With an objective to secure a role as an HR Officer in a reputable organization where I can utilize my strong communication, interpersonal, problem solving skills to support employee engagement and retention, ensure compliance with employment laws and contribute to the achievement of the organization’s strategic goals. I am committed to continuous learning and growth in the field of Human Resources and aim to become a valuable asset to the organization by providing exceptional HR Services and fostering a positive work environment.

ACADEMIC QUALIFICATIONS

2016 Jan- 2018 August Jomo Kenyatta University of Agriculture and Technology Degree in Human Resource

Management.

2014Sept – 2015Dec Kirinyaga University

Diploma in Human Resource

Management.

2014May – 2014Aug Kirinyaga University

Certificate Human Resource

Management.

2010—2013 Muisuni Girls High School

KCSE: Mean grade D+ (Plus)

2001 – 2009 Kivi Primary School

KCPE: Attained 316marks

EMPLOYMENT EXPERIENCE

Jan 2024 to Machakos County Government- Department of Health Date I’m working as a Human Resource Officers and my duties include but not limited to;

i. Spearheading the promotion process for 1,256 Health Care Workers. ii. Meticulously calculating salary arrears for 422 recently promoted health care workers ensuring they receive their due entitlements. iii. Preparing various critical documents such as recruitment indents, salary reinstatement letters, show cause letters, interdiction letters, and both inter-county and swap transfer letters.

iv. Overseeing attendance for two sub-counties, ensuring compliance and accuracy.

v. Handling disciplinary Cases and advising accordingly. vi. Working closely with World Health Organization to determine the Working Indicators of Staff Needs across all the Level 5 and Level 4 Hospitals in Machakos County.

March 2023 to Machakos County Government- County Public Service Board Dec 2023 I worked as a Human Resource Officer and my duties included but not limited to;

i. Analyzing the promotion process for 422 health workers. ii. Overseeing their progressions and the issuance of promotion letters.

iii. Renewing Universal Health Coverage (UHC) contracts. iv. Conducting multiple interviews, from preparing interview questions to selecting the most suitable candidates. Oct 2019 to Kenya Red Cross Society, Lower Eastern Region (Machakos) Feb 2023 I worked as a Human Resource and Admin Assistant and my duties included but not limited to;

i) Managing recruitment and selection of staff in line with the company’s operational requirements, categorizing applications on different application platforms as well as running background check on the applicants.

ii) Scheduling and communicating interviews dates with the candidates. iii) Issuing letter of appointment, drafting of contracts and opening HR files for new employees and as well as planning and coordinating for their induction.

iv) Updating recruitment databases and sharing with the hiring managers and head of human resource.

v) Administering performance appraisals, updating performance related data, analyzing and preparing related reports.

vi) Facilitating, planning, developing and implementing beneficial trainings and capacity building programs for society staff. vii) Registering and providing guidance, counselling and advisory support to staff and enabling effective grievance handling and dispute resolution as well as preparing monthly as quarterly grievances analysis report.

viii) Managing and tracking leave requests and ensuring that all records are up to date by sharing the records with the supervisors. ix) Coordinating HR projects as well as preparing monthly and quarterly recruitment and staffing reports.

x) Ensuring that data entry to the HRIS is accurate and up to date for easy retrieval and decision making.

xi) Completing termination paper work as well as conducting exit interviews.

xii) Performing period audits of HR files and records to ensure that all required documents are collected and filled appropriately. xiii) Maintaining HR files for the staff and ensuring that they up to date. xiv) Taking minutes of meeting called by the Regional Manager. xv) Managing the Office emails, responding to enquiries, correspondence both telephone and written directed to the Regional Manager.

xvi) Working closely with the procurement department to ensure that the tender process runs smoothly.

xvii) Filling of all documents and correspondences to and from the manager’s office.

xviii) Ensuring the society assets are branded and preparing asset register of the same.

xix) Preparing and consolidating monthly quarterly and annually administrative reports.

xx) Maintaining office supplies and issuing order requests for the restocking. xxi) Booking flights and accommodation of the society staff, volunteers both local and International.

xxii) Working closely with other departments to ensure things are running smoothly and line with society goals.

May 2019 TO DWA Estate Limited (Rea Vipingo)

Sept 2019 I worked as a Human Resource Intern and my duties included but not limited to;

i) Preparing daily allocation report for Administration department. ii) Preparation of compassionate leaves.

iii) Recruitment of both daily rated and fixe rated employees as per casual engagement policy and ensuring that their payment details are forwarded to finance team.

iv) Preparation of monthly establishment reports and quarterly returns. v) Preparation of annual leaves, sick off report and gratuity report. vi) Keeping track to all staff quarters conditions and ensuring that all repairs are made.

June 2017 to Water Resources Authority - Kibwezi

August 2017 I worked as a Human Resource Intern and my duties included but not limited to;

i) Track Progress, deadlines and priorities of all projects. ii) Preparing Word Excel and PowerPoint documents. iii) Completing and Mailing out offer letters.

iv) Maintain a satisfied level of Customer Service with clients both Internal and External.

v) Completing and Mailing out regret Letters.

August 2015 to Water Resources Authority - Kibwezi December 2015 I worked as a Human Resource Intern and my duties included but not limited to;

i) Properly handle client requests through responsiveness, follow-up, and escalation.

ii) Posting new positions on various websites.

iii) Responsible for making meetings and travel arrangements. iv) Sort incoming resumes and log them into appropriate tracking spreadsheets.

INTERESTS

In the year 2010 and 2011, I participated in school games and Music Festivals up to provincial level.

HOBBIES

Volunteering

Bible Study

Youth

Interaction

REFEREES

1) Joe Mbalu,

Tel: 072*******,

Regional Manager,

Kenya Red Cross Society Lower Eastern Region

Email: *****.***@********.**.**

Machakos.

2) Evelyn Munyao,

Tel:072*******

MEA&L Officer,

Kenya Redcross Society Lower Eastern Region

Email: ******.******@********.**.**.

3) Sarah Kyale,

Tel:072*******

Senior HRM Officer

Machakos County – Department of Health

Email: **********@*****.*** .

Contact this candidate