Customer Service Supply Chain
Resume:
Sales /Operations Management/ Logistics Management/ Customer Service Management/
Key Account Management/ Stock Controlling and Warehouse Management/
Export Management
I am a highly focused professional Offering 20 plus years’ experience in all aspects of Operational/Logistics Management (Imports And Exports), Supply Chain Management, Warehousing, Internal Sales and Customer Service Management, Key Accounts management, Project Management, Counter Sales, in the FMCG, Automotive, Engineering Manufacturing, Retail and Construction Sectors. I have a solid knowledge based and experience off several ERP and CRM Systems including Syspro, JDE, and Microsoft AX and have a NQF Level 5 in Selling Skills (Equivalent to National Higher Diploma SAQA) and a certificates in Export Risk Management and Customs preferred training programme.
PERSONAL DETAILS
Full First Names:
Cecilia
Surname:
Smith
Nationality:
South African
Date of Birth:
15 August 1979
Gender:
Female
Race:
White
Area of Residence:
Centurion, Pretoria
Driver’s License:
Code B
Availability:
Immediately
Own Transport:
Yes
E-mail address:
*******.********@*****.***
Contact Number
SUMMARY OF CAREER HISTORY
Position Held
Company
Period of Employment
Industry
Operation Specialist
Bordic ( Pty) Ltd
Feb 2024 to July (Contract position)
Packaging and Containers Manufacturing flexible packaging, fibre optic, paper
Internal Sales Support/Export/Account managing
Watson Marlow Bredel (Pty) Ltd
November 2020 to November 2023
Engineering/Manufacturing
Operations Manager/Sales
Amanzi Wethu SA Trading (Pty) Ltd
September 2018 to March 2020(Contract)
Construction Industry
Operation Manager/Sales
Honda Motor Southern Africa (PTY) LTD
August 2010 to August 2018
Automotive
Internal Sales/Customer Service Manager
Donaldson Filtrations Systems
May 2008 to April 2010
FMCG/Manufacturing/Automotive
Supply Chain/Internal Sales Manager
SGL Carbon group (PTY) LTD
March 2004 to April 2008
Engineering/Manufacturing
Retail Sales Consultant
Edcon group (Edgars)
October 1998 to February 2004
Retail Sector
Industry/ Sectors:
Automotive, Retail, FMCG, Engineering, Manufacturing, Distribution, Construction
Key Competencies:
Analytical Thinking – ability to apply logic to solve problems and to get the job done.
Client Service – Ability to anticipate client’s needs and respond to them in a timely and courteous manner
Creative Thinker – I have developed new strategies and to think outside the box in order to get the job done.
Computer Competency – I have the skills in operating a computer and the applications needed to do my work.
Project Management – I have the ability and knowledge to bring together all aspects of a project that are essential to its timely and efficient completion.
Leadership skills – in addition to leading a team, this core competency also refers to my ability to establish a team and promote strategies to achieve a common goal.
Flexibility - I am able to adapt to whatever changes that happen in a company without losing focus on my goals, I also have the ability to apply my knowledge to my new circumstances.
Empower others – I do not only boost an employee’s confidence, but also give them freedom to do their task
Excellent communication skills - I effectively gather information and facilitate exchange of ideas that would yield results.
Writing Skills - I have the ability to write clearly, concisely, logically and free of grammar errors.
Interpersonal Relations – I understand and respect others to achieve and maintain harmonious working relationships.
Policies and Procedures: Writing and implementing policies and procedures for companies
Number skills (for managing budgets, analysing sales figures and stock levels )
Computer Skills:
Microsoft Office (Excel, Word, Power Point, Visio, Outlook) 2007,2010 and 365
Syspro, JD Edwards, HIPACK, Pastel,,DCS,PPMS,NPS2, Lotus Notes, Automate, AS400,CRM,WMS, TQM, SAGE, Microsoft AX, Sandbox CRM
Career Level:
Management/Professional
TERTIARY & SECONDARY EDUCATION
School:
High School Vanderbijlpark – 1997
Highest Grade:
Grade 12 (Matric) - Afrikaans, English, Business Economics, Typing, History, Home Economics
COURSES COMPLETED
Technicon Witwatersrand
October 2002
Certificate of Merit - Selling Skills (NQF Level 5) Diploma
November 2006
Export Risk Management ( Freight Training PTY) Ltd
October 2010
SARS - Customs Preferred trade programme
November 2012
Report Writing Skills
Augustus 2013
Project Management, MS Project 2010 Intermediate and Advanced, MS Visio 2010
October 2013
Presentation Skills
November 2013
MS Excel 2010 Advanced Spread sheet Functionality
June 2015
Life Support and First Aid/ Fire Fighting
September 2015
Workplace Health and Safety
September 2015
Life Support and First Aid/ Fire Fighting
March 2021
Workplace Health and Safety
March 2021
Freight Training
April 2023
Company:
Honda Motor Southern Africa (Pty) Ltd (Automotive)
Date:
August 2010 to Augusts 2018 ( 8 years)
Product
Automotive/Motorcycles/Water Pumps/Trash Pumps/Generators/Engines/Marine/Agricultural
Achievements:
Provided forecast and reports to Management which improved sales and accurate stock levels.
Implemented direct shipments as cost saving method to SADC clients
Management of warehouse and implementing cost saving and productivity initiatives
Duties and Responsibilities:
Managing day to day operations within department(s)
Set goals and objectives and establish policies and procedures for various departments in the organization.
Ensuring retail and wholesale targets are met.
Sales forecasting and planning of sales promotions.
Oversight of inventory, purchasing and products.
Monitor stock levels on a daily, weekly, monthly basis
Managing day to day operations within department
Responsible for National Dealer Network consisting of 30 dealers
Create PO for suppliers and approve PO’s.
Ensuring cycle counts are done on a weekly/monthly basis
Manage, Planning, Control and Ordering of MC department stock and Budget
Pricing Strategies to the dealership network
Interaction with suppliers from China/Japan/Europe/US
Ensure that LIFO and FIFO is implemented
Budget analysis and planning (half year and yearly)
Daily interaction with 3rd parties regarding consignments
Compiling and communicating Amid reports and pricing when introducing a new model (s)
Communicating logistics changes to all relevant internal and external parties (e.g. DSV & Supergroup)
Updating and maintaining shipping schedules and changes to schedules
Assisting dealers with daily queries regarding M&M Codes/ datadot (Micro Dotting) certificates etc.
Shipping arrival analysis from international manufactory plants world wide
Recon and maintain Stock/Arrivals on systems and warehouses.
Plan, Verify and Communicate New Model launch dates
Updating and distribution of price increases on a quarterly increase
Allocating of stock and invoicing of stock on ERP systems
Liaising daily with warehouse and transportation company regarding deliveries and arrivals
Maintaining manifests on weekly basis and ensuring all information given is correct and updated
Compiling weekly and monthly reports stock and sales report
Working with auditors and assisting auditors (KPMG) with documentation needed for audits on a BI annual basis
Communicating with 3rd parties on a daily basis regarding shipment and ensure that units are data dotted according to standard
Compiling monthly SARS Redisa reports (Tyre Tax)
Experience with NRCS
Management of Returns and Damaged stock as per the procedure
Stock Controlling & Warehouse Manager:
Maintaining safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
Daily management of unit warehouse
Forecasting
Operating mechanical and IT systems
Liaising with suppliers and cross functional departments
Training, supervising and appraising staff
Maintaining statistical and financial records
Ensuring that quality objectives and delivery deadlines are met
Managing budgets
Administering stock control
Ensuring compliance with health and safety legislation
Oversee arrivals of shipments
Managing inbound and outbound stock
Controlling costing of breakages and damages
Developing, preparing and coordinating sales, forecasting and business intelligence
Run reports on a weekly/monthly basis and ensure stock levels on systems are correct
Export Manager
Knowledge of international contract terms, foreign currencies, tariffs and trading regulations
Ability to work to deadlines
Delegating and leadership skills
Knowledge of economics, business and accounting
Liaising with warehouse on stock levels and customer demands
Liaising directly with transport on tracking of goods nationally and neighbouring countries
Ensuring good housekeeping of all warehouses and the corresponding thereof on all systems
Maintaining close relationships with dealers in export countries
Ensuring that goods are inspected before exporting dealing with SGS etc.
Dealing with LOC and other payment methods from foreign countries
Liaising with transport companies on a daily basis,
Developing, preparing and coordinating sales, forecast and business intelligence
Interacting with cross function groups Logistics (Imports), Marketing, Finance External Sales and Warehouse to resolve business and customer issues
Participating with overall sales and logistical strategies
Supporting and maintaining close relations with export sales area managers
Maximising export profitability
Monitoring trends & growth rates in various African regions in conjunction with the marketing team
Understanding & adhering to customer’s requirements and constraints e.g. products logistics etc.
Developing relationships with potential customers in Africa
Growing export sales to consume excess capacity
Formulating, developing and managing the export budget
Creating all export documentation (Commercial Invoices, Packing Lists, Frame & Engine number lists)
Liaising with receiving and dispatch on a daily basis for delivering and receiving goods
Maintaining/building relationships as well as on importing and exporting with overseas supplier on projects e.g. cost saving
Following up with shipping agents on tracking of shipments
All admin on documentation on shipments (freight charge ups)
Organizing and arranging packaging of exporting goods and all documentation needed for export shipments
Dealing with Road/Air and Ocean freight (LCL/FCL)
Liaising with borders/shipping companies when shipments are due to arrive/tracking of all shipments and keeping customers up to date on their shipments
Reason for Leaving:
Staff reduction
Company:
Donaldson Filtration Systems (FMCG/Manufacturing/Automotive)
Position:
Internal Sales / Customer Service Manager
Date:
May 2008 to April 2010
Achievements:
Creation and implementation of SADC export policies and procedures
Created and implemented forecasting reports for manufacturing purpose which resulted in accurate stock availability
Duties and Responsibilities:
Day-to-Day Managing decisions delivering high standard of customer service and achievement of budgeted targets.
Training and counselling all subordinates as necessary
Recommending salary adjustments for all subordinates
Authorises staff annual leave applications
Recommending recruitment, dismissal and alteration of status of immediate subordinates
Daily interaction with local distributors, OEM and all export key accounts
Ensuring all requirements, documentation is correct and that the customer’s expectations are met
Day-to-Day Managing decisions delivering high standard of customer service and achievement of budgeted targets.
Compiling the Business Processes and Flow charts for both exports and local sales
Creating and implementing new documentation according to ISO standards
Managing, coaching, developing customer service team
Managing, participating in development sales support systems as well as coordinating and training of internal sales representatives
Improving Customer Services focus and standards
Developing, preparing and coordinating sales and forecast and business intelligence
Monitoring growth of individual sales consultants and provide guidance to maximise individual production
Implementing productivity management matrix to effectively track individual and department sales efforts
Interacting with cross function groups marketing, finance, logistics and external sales to resolve business and customer issues
Creating cohesion among staff members to ensure a productive work environment
Assisting with overall sales goals and pricing strategy
Responsible for the image towards customers according to company’s policy
Interacting with the clients in order to provide excellent customer service in a timely efficient and professional manner
Supporting and maintaining close relations with external sales
Managing local and export distribution Sub Saharan countries. (Angola, Malawi, Zambia, Zimbabwe, Kenya, Ghana, Botswana, Mozambique, Madagascar, USA, Mauritius, Australia, France).
Capturing orders for local and export key accounts
Logistics/Operations/Inventory
Organising shipments
Coordinating drivers, vehicles, loads and journeys
Operating IT systems
Negotiating and agreeing contracts
Developing and confirming schedules
Planning for and negotiating technical difficulties
Preparing paperwork for regulatory bodies
Liaising with and managing staff and shifts
Waste management
Monitoring stock and ensure that stock levels are correct
Ensuring health and safety standards are met
Liaising directly with transporter on tracking of goods nationally and neighbouring countries
Staff Management (HR)
Daily management of internal/external sales (existing 7 employees direct reports) and (2 employees of site in CPT)
Ensuring KPI’s evaluation is done and performance management for employees
Daily management of internal/external sales (existing 8 employees)
Hire, train, leave applications and evaluate employees
Reason for Leaving:
Career Development
Company
SGL Carbon (Pty) Ltd (Manufacturing/Engineering)
Position:
Supply Chain/Internal Sales Manager
Date:
October 2006 to April 2008
Achievements:
Implementation of ISO: 9001 (Companywide)
Achieved monthly sales targets
Contribution on making company profitable
Duties and Responsibilities:
Supply Chain Management
Oversee packaging and ordering process
Monitor stock levels
Planning delivery timetables
Ensure stores have enough stock
Making sure suppliers have enough stock to meet demand
Overseeing arrival of shipments
Ensuring that all server files are correct and kept up to date
Managing (travelling) other branch in KZN.
KPI and staff management of staff in JHB and KZN
Standard HR functions for staff
Travelling nationally to customers to ensure their expectation are met and doing research for new business opportunities
Project capacity planning/ stock/ order forecasting planning, handling key accounts, delivery schedule monitoring/assisting production planning
Negotiations of payment terms and pricing of various material with foreign suppliers
Drawing up procedures on Quality/ISO for external and internal sales team
Ensuring that ISO 9001 policies and procedures are followed
Liaising with key accounts on a daily basis
Assuring customer satisfaction and problem solving
Ensuring invoices and purchase order are filed (hard and soft copies) correctly and timorously
Daily interaction with external branches regarding operations
Ensuring that all server files are correct and kept up to date
Managing (travelling) other branch in KZN.
Logistics Management/Inventory Planning
Planning and managing of inbound and outbound logistics and transportation
Preparation of stock analysis and monthly planning
Liaising and negotiating with suppliers, manufacturers, retailers and consumers
Maintaining/building relationships with overseas supplier
Dealing with overseas suppliers (Zimbabwe, Europe, Belgium, China and USA) on importing/exporting and on Inco terms of raw materials for manufacturing
Dealing with road, airfreight, sea freight
Experience with foreign exchange
Following up with shipping lines
Managing all admin on documentation on shipments
Oversee warehouse, inventory, material handling, customer service, transportations and delivered timeously
Coordination of storage, transportation and delivery of goods.
Prepare work schedules and ensure warehousing and distribution workers follow safety rules.
Staff Management (HR)
Daily management of internal/external sales (existing 8 employees)
KPI’s measuring staffs performance on a BI annual basis
Hire, train and evaluate employees
Reason for leaving: Promotion within company
External Sales Representative (Key account manager) - March 2005- September 2006
Growing customer base setting up appointments with new/existing customers
Servicing existing customer and maintaining relationships
Negotiations with key customers on contracts
Management of business area by compiling budgets/costing, quotations and tenders
Technical experience: Mechanical products/ Electrical products
Market sector dealt with: Mining Industries, Petrochemical Industry, and Power stations, Rail way industry, Steel Industries, Diamond/Gold Industries and Automotive Industries.
Reading drawings for Autocad
Compiling monthly and weekly sales reports
Closing interaction with production on projects
Ensuring customers receives the best service by supplying product and technical support
Reason for leaving: Promotion within company
Internal Sales Clerk - March 2004- February 2005
Assisting Sales Representatives with administrative work
Distributing & collecting completed customer satisfaction questionnaires from customers and distribute it amongst the relevant areas in the company.
Following up on service, quality & delivery of company’s performance at customers.
Approval of final customer drawings, Handling customer queries and quotations, job placing into factory, costing’s.
Handling customer queries and quotations
Reason for leaving: Promotion within company
Reason for Leaving:
Career opportunity with Donaldson Filtration
Company:
Edgars/Edcon Group (Retail)
Position:
Counter Sales Consultant
Date:
October 1998 to February 2004 (6 years)
Duties and Responsibilities:
Ensuring daily, weekly, monthly targets are met.
Running promotions to increase sales.
Ordering of stock on a monthly basis and ensure stock counts are done
Form relationships with new customers and servicing current customers
Ensure that new product launches is done and ensure that sales targets are met
Reason for Leaving:
Career development – New challenge arise within a new industry
Achievements:
Employee of the Month
Multiple sale achievement rewards
Contact this candidate