Quality Control Business Development
Resume:
Noreen Ianniello
****************@*******.***
Manager with proven record of managing high volume scheduling services in busy auto dealership. Oversaw staff of 6 employees. I am eager to apply my skills and experience to contribute to an organization to the best of my ability. I am willing to undergo the required training to fulfill this requirement
Conduct staff meetings, coaching and training for best quality control to ensure customer satisfaction
The Pit Stop
October 2024 to January 2025
Establish new customers
Answer incoming calls
Greet Customers
Explain service and quoting repairs and parts
Consult with complex customer inquiries
Accept and post payments in way of cash, checks and credit cards
Upsell
Oversee the front counter
Dispatch work orders
Business Development Manager
Lake Norman Chrysler Jeep Dodge Ram - Cornelius, NC July 2013 to January 2023
Parks Auto Group of LKN Chrysler (new ownership_ January 2023-November 2023
• Oversee the operations of the service scheduling department for accuracy
• Establish new customers
• Schedule appointments
• Consult with complex customer inquiries.
• Quote service repairs and parts pricing
• Followup with customer's
• Prepare employee monthly schedule.
• Consult in the interview process for new employes.
• Write the policy and procedure scripts for the call center
• Upsell service repairs.
• Manage the reception desk
* Post payments
* Ensure customer concerns are completed to the fullest extent
Senior Account Manager
Choose office Solutions/Freedom office Products. - Denver, NC November 2009 to December 2011
• Provide written and verbal quotes on products.
• Negotiate contract pricing.
• Input customer's orders in database
Ensure customer concerns are fully completed
• Schedule and dispatch orders for delivery
* Post payments
Senior Customer Account Specialist*
The City of Boca Raton - Boca Raton, FL July 2002 to March 2005
• Establish new utility customer's
• Monitor and update current customers accounts for payments and delinquency.
• Prepare meters for utility workers for installation.
• Prepare and dispatch work orders.
* Post payments-over see cash room and vault
Ensure customer concerns are completed to the fullest extent
Schooling:
Banking, Finance, and Computer Programming
Volunteer for Cornelius Animal Shelter
2007-2009
Care for the dogs and cats, feed, walk, clean kennels
Assist the front desk with clients interested in adoption
Volunteer St. Jude Catholic Church
2000-2002
Assist with seniors and children
Assistant Girl Scout troop leader
1998-2000
Contact this candidate