Customer Service Sales Representative
Resume:
Nickcole Ruppert
York, PA *****
*****************@*****.***
Professional Summary
Canidate looking for full time employment
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Representative
Cleaning Outburst-York, PA
May 2025 to Present
• Developed and maintained strong relationships with key clients.
• Identified new market opportunities and successfully expanded customer base.
• Implemented effective sales strategies that resulted in an increase in overall revenue.
• Negotiated contracts and pricing agreements with customers, resulting in increased profitability
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision- making
• Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
• Conducted thorough market research to identify target industries and prospects for lead generation activities
• Built rapport with customers through active listening and understanding their unique needs
• Participated in regular training sessions to enhance product knowledge and improve selling techniques
• Maintained accurate records of all interactions with prospects and customers using CRM software
• Responded promptly to inquiries from potential customers via phone calls or emails
• Collaborated with sales team to develop and implement effective sales strategies
• Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
• Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
• Developed in-depth knowledge of competitor products and market trends to effectively position our offerings
• Identified customer pain points and proposed tailored solutions that addressed their specific challenges
• Managed a large portfolio of accounts, consistently meeting or exceeding monthly sales quotas Machine Operator Assistant
York Container Company-York, PA
February 2024 to July 2024
Set up and complete tasks on a folder, glue box machine. Buildt units and apply load tags. Followed all OSHA regulations for safety warehouse. Completed safety training. Stay at home mom/homemaker
My Home-York, PA
October 2023 to May 2024
childcare, budgeting, scheduling, organization and handling of household chores. Laundry, shopping, meal planning and multitasking.
Production Worker
Andstat Printing Company-Manchester, PA
September 2023 to October 2023
Produced picture frames, put all pictures in appropriate frame and shipped. Packaging and shipping. Produced shipping labels.
Production Worker
Stauffers biscuit company. inc-York, PA
March 2023 to September 2023
Machine set up, adding bags to machine, controlled weights, shipping and packing. Put shipping labels on and sent to warehouse. Followed all Osha regulations according to safety standards. Front Desk Hotel Clerk
Motel 6 / Studio 6-York, PA
April 2006 to August 2009
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor key cards.
Call Center Agent
Appleby Systems, Inc.-York, PA
May 2002 to November 2005
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Education
Undergraduate in Psychology
Post University - Remote
August 2024 to Present
Noticed for academic achievement on the Provost's list Fall of 2024. GED
York County School of Technology - York, PA
December 2005 to December 2006
Skills
• Assembly
• Door-to-door
• Quality Inspection
• Order picker
• Customer service (10+ years)
• Warehouse Experience
• Packaging
• Manufacturing
• Materials handling
• Computer literacy
• Cleaning Experience
• Microsoft Word, Excel, and PowerPoint (1 year)
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