Administrative Support Inventory Management

NQOBILE PHILI

067-***-**** *************@*****.***

PROFESSIONAL SUMMARY

I am a dedicated and results-driven Internal Sales and Administrator with over 7 years of working experience. I have extensive experience in managing sales processes and providing exceptional administrative support, and am well-versed in CRM systems and order processing. I am proficient in coordinating sales activities, nurturing customer relationships, and ensuring smooth order fulfilment. My strong organisational skills and attention to detail help maintain efficient operations, and am known for consistently meeting or exceeding sales targets. I am proficient in Patel and Microsoft Excel. My core competencies include sales management, sales administration, order management, query management, record management, account management, administrative support, inventory management, correspondence handling, and customer relationship management.

PROFESSIONAL SKILLS

•Sales Management

•Sales Administration

•Order Management

•Query Management

•Record Management

•Account Management

•Administrative Support

•Inventory Management

•Correspondence Handling

•Customer Relationship Management

•Proficient in Pastel and Microsoft Excel

EDUCATION

2024 SHEMTRAC (Safety, Health and Environmental Management Training course) Funda Institute

2015 Industrial Psychology Degree *Incomplete University of KwaZulu Natal

2010 Matric St Francis College

EXPERIENCE

Jun 2017 – Current Internal Sales and Administrator Chemwash Sales (Pty) Ltd

•Process and manage sales orders, ensuring accuracy and timeliness

•Verify order details, including product codes, quantities, pricing, and shipping information

•Coordinate with other departments, such as logistics and inventory, to facilitate order fulfilment

•Assist customers with inquiries, order status updates, and issue resolution

•Maintain a high level of customer service and responsiveness

•Address customer complaints or concerns, and escalate when necessary

•Maintain accurate and organised sales records, including customer accounts, contacts, and sales activity

•Update and manage customer information in the CRM (customer relationship management) system

•Generate reports and provide data analysis to support sales decision-making

•Handle emails, phone calls, and other forms of communication-related to internal sales

•Communicate with other team members, such as sales representatives, regarding sales orders and customer requests

•Assist the sales team with administrative tasks, such as preparing quotes, proposals, and sales presentations

•Generate sales reports and provide insights into sales performance and trends

•Collaborate with the inventory or warehouse team to ensure product availability and accurate stock levels

•Monitor and report any inventory discrepancies or shortages

Jul 2019 --Nov 2021 Personal Assistant Chemwash Sales(pty)ltd

Feb 2016 – Feb 2017 Cutting Line Supervisor Atlantic Cape International

Jul 2011 – Dec 2011 Customer Service Agent SA Merchants

PERSONAL INFORMATION

Date of Birth

03 March 1993

Nationality

South African

Languages

IsiZulu

English

Driver’s License

None

Criminal Record

None

References

On request

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