Customer Service Data Entry

Nicole Norvell

Crescent City, CA ***** 209-***-**** **************@*****.***

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Policy Implementation

Operations Management

Performance Management

Expense Tracking

Sales Techniques

Workforce Management

Time Management

Schedule Preparation

Cross-Functional Team Management

Verbal and Written Communication

Performance Evaluations

Complex Problem-Solving

Staff Training and Development

Team Leadership

Customer Relationship Management (CRM)

Experience

AGRICULTURAL WORKER 04/2022 - 01/2024

Wrights - Oakdale, CA

Tend to levies

Irrigate

Monitor cattle

Monitor growth and development of trees

Fix fences when needed

MANAGER, SANDWICH ARTIST 08/2016 - 03/2021

SUBWAY®Restaurants - Oakdale, CA

Maintained up-to-date records of employee attendance, payroll information, vacation requests. Ensured compliance with all applicable laws, regulations, industry standards. Scheduled interviews for potential candidates and conducted reference checks prior to hire. Exercised good judgment and decision-making in escalating concerns and resolving issues. Assigned tasks to associates to fit skill levels and maximize team performance. Followed established procedures for handling money transactions accurately. Upsold additional items to increase store profits. Communicated effectively with co-workers regarding customer needs and concerns. Used POS system and cash register to receive payments by cash, check, credit card and voucher. Completed opening, closing and shift change tasks by following company guidelines. Delivered superior customer service focused on quality and meeting customer needs. Trained sandwich artists to apply attention to detail and commitment to quality. HOME HEALTH AID 03/2011 - 03/2012

Geriatric Home Care - Modesto, CA

Assisted with personal care activities, such as bathing, dressing and grooming. Prepared meals and snacks according to prescribed diets. Collected information about conditions and treatment plans from caregivers, nurses, and doctors. Took initiative to ensure all tasks were completed efficiently within the designated time frame. Maintained confidentiality of patient information at all times as per HIPAA regulations. HOME HEALTH AID 09/2008 - 11/2010

Nurses Care - Middletown, OH

Cooking and cleaning, Assist with shopping, Assist with personal hygiene, Companionship Helped clients move in bed, stand or walk using proper body mechanics techniques. Maintained confidentiality of patient information at all times as per HIPAA regulations. Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Assisted clients with proper exercises and rehabilitation. CNA 03/2008 - 09/2008

Lebanon Country Manor - Lebanon, OH

Documented patient care services by charting in designated areas. Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times. Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures. Demonstrated excellent customer service skills when interacting with patients, families and guests. Participated in educational programs designed to improve knowledge of health care practices. Ensured compliance with HIPAA regulations regarding confidentiality of information. Recognized signs, symptoms of abuse, neglect and reported them per policy. Facilitated activities of daily living, personal hygiene management, feeding and ambulation. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

BAKERY CLERK 10/2005 - 04/2007

Kroger - Springboro, OH

Customer service, Baking, Product ordering

Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items. Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product. Ensured compliance with health department regulations regarding sanitation practices within the bakery area. Provided excellent customer service to foster satisfaction and loyalty. Maintained knowledge of sales and promotions, return policies and security practices. Opened and closed cash registers by counting money, separating charge slips and balancing drawers. Education and Training

Oakdale High School - Oakdale, CA Diploma

CNA license

CPR and First Aid certified

Bakery Clerk, Baking

Supply Ordering

Cashering

Proven Customer service ability

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