Customer Service Call Center
Resume:
Hello
Maxine Robinson
**** ** **** ****** *******, FL 33351
*******@*****.***
Professional Objective
To obtain a position with an organization that will provide cultural enrichment and requires an individual with a proven track record of exceptional performance and initiative.
Professional profile
● Proven ability to quickly grasp a customer's needs and develop & implement successful situational and strategic plans.
● An experienced problem solver and employee whose corporate background ensures the delivery of commitments and timetables.
● My strengths include excellent customer service, leadership, interpersonal, and problem-solving skills.
Experience
January 2018-Present
ARS Account Resolution Services-Patient Collection
● Negotiates large and small balance accounts with attorneys to come to a resolution on patient balances, and insurance companies.
August 2010-December 2017
Arriva Medical/Pharmacy, Coral spring Fl - TL Pharmacy Dept/Customer Service
● Perform initial setup of general DME orders
● Review patient Demographics, verify eligibility, benefits, and authorizations
● Comprehends insurance Coverage and Medicare/Medicaid Guidelines.
● Provides telephone support to patient's inquires/services calls
● Processes subcontract /LOA orders when required without contracted vendors. Motorized/Customized wheelchairs/Back brace/Knee pads/ankle brace orders. and well as Dur Products
● Follow-up on pending orders on a daily basic
● Maintains appropriate organizational confidentiality. December 2008- August 2010
United Collection Bureau Davie Fl - Collection
● Assisted in the collection of past-due Credit Card debts 2
● Performed Debt Consolidation/Financial Advisement
● Resolved Customer disputes to expedite payments
January 2005-November 2008
Aegis communication Fort Lauderdale FL- Supervisor in Customer Department
● Answer inbound customer calls in a call center environment and
● Evaluates the customer’s inquiry.
● Assist customers with Medicare issues and Part D plan
● Assist with the ques, and make sure enough agents are in the proper ques
● Supervised PM/ shift of employee.
June 1991-January 2005
American Airlines New York NY - Supervisor in Baggage Service Department
● Responsible for the supervision of -Four people within the customer service department. And also responsible for recruitment and training of customer service representatives.
Education
September 1988-June 1990
Brooklyn College -AA in Business Management
September 1984-June 1988
South Shore High School -AA in Business Management Computer Skills
Microsoft Words, Excel Access, PowerPoint, Microsoft Windows, Microsoft Office XP Profit
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