Customer Service Data Entry
Resume:
Tyeshia Smart
Customer Service Representative
Clermont, FL 34711
*******.**@*****.***
Professional Summary
Experienced customer service specialist with a strong background in call centers, outbound scheduling, and account verifications. Skilled in handling high-volume phone calls, resolving customer inquiries, and maintaining a calm, professional tone in fast-paced environments. Proficient in data entry, multi-line phone systems, CRM platforms, and scheduling software. Known for excellent communication, attention to detail, and a commitment to providing top-tier service with a positive attitude. Key Skills:
• Call Center Operations
• Outbound & Inbound Calls
• Appointment Scheduling
• Customer Account Verification
• Data Entry & Record Keeping
• Microsoft Office Suite
• CRM & Scheduling Software
• Multitasking & Time Management
• Conflict Resolution
• Professional Phone Etiquette
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (CSR)
CONDUENT-Orlando, FL
March 2022 to Present
Provided fast, friendly, and solution-focused support to customers regarding toll accounts, billing issues, and SunPass services. Handled high-volume inbound calls with professionalism and accuracy, consistently meeting performance metrics and ensuring customer satisfaction. Skilled in de-escalation, data entry, and navigating multiple systems to resolve inquiries efficiently. ACS
Air Conditioning Services-Orlando, FL
February 2017 to May 2017
Coordinated and scheduled air conditioning service appointments through high-volume outbound calling. Contacted existing and potential customers to confirm maintenance, repair, and installation services, ensuring optimal scheduling efficiency for technicians. Maintained accurate records, provided excellent customer service, and worked closely with the operations team to streamline daily routes and maximize productivity.
Sales Representative
ACS - Air Conditioning Services-Orlando, FL
April 2015 to July 2015
Coordinated and scheduled air conditioning service appointments through high-volume outbound calling. Contacted existing and potential customers to confirm maintenance, repair, and installation services, ensuring optimal scheduling efficiency for technicians. Maintained accurate records, provided excellent customer service, and worked closely with the operations team to streamline daily routes and maximize productivity.
Cashier
Sonny's BBQ-Clermont, FL
May 2014 to October 2014
Handled customer transactions with accuracy and a friendly attitude in a fast-paced restaurant environment. Managed dine-in and takeout orders, maintained a clean work area, and provided excellent service to ensure a positive guest experience.
Verification Specialist
Westgate Resorts-Winter Garden, FL
March 2001 to April 2006
Scheduled vacation packages, resort stays, and attraction tickets while delivering top-tier customer service in a fast-paced call center environment. Assisted guests with reservations, promotions, and itinerary changes, ensuring accuracy and satisfaction. Demonstrated strong communication, upselling, and multitasking skills while meeting daily performance goals. Education
Graduate in High School
Lee Adult High School - Leesburg, FL
August 1996 to June 1998
High School - obtained diploma
Skills
• Answering multiple phone lines (6 years)
• Typing (8 years)
• Communication skills (10+ years)
• Sales (6 years)
• Microsoft Office (6 years)
• Organizational skills (10+ years)
• 10-Key (6 years)
• Powerpoint (6 years)
• Microsoft words and Sams system (6 years)
• Microsoft Excel (6 years)
• English (10+ years)
• Customer service (10+ years)
• Data entry (6 years)
• Phone etiquette (10+ years)
Certifications and Licenses
Driver's License
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