Customer Service Supply Chain

Jason R. Flanigan Customer & Solutions Focused Operations Leader

North Olmsted, OH ***********@*****.*** 440-***-**** linkedin.com/in/jason-flanigan08

Results-driven operations leader with proven success driving operational excellence across multi-site distribution networks to maximize product quality and customer satisfaction. Develops, implements, and standardizes policies and procedures aligned with customer requirements and business goals, ensuring sustainable growth while addressing obstacles to productivity and cost savings.

Core Expertise

Product Development & Manufacturing Frameworks Cross-Functional Leadership Inventory Lifecycle Management Negotiation

Global Supplier Partnerships Team Development & Training Continuous Process Improvement Order-to-Cash Optimization

Professional Experience

DIRECTOR OF OPERATIONS – LOGISTICS & SUPPLY CHAIN OxyGo 2024 – 2025

Developed, evaluated, and implemented advanced processes and capabilities to improve efficiency and productivity across all international sites encompassing equipment support, inventory, manufacturing, and third-party logistics, elevating customer service standards across the OxyGo, Applied Home Healthcare, Super Flash, and Life Corporation businesses in the US and Canada.

Integrated a data-driven complaint management processes to guide improvements to the new OxyHome stationary concentrator product, informing customer service and sales training initiatives and significantly reducing product returns.

Overhauled overseas shipping, fulfillment, and delivery logistics to adapt to significant increase in product demand, improving customer shipping timelines while enabling enhanced delivery options for the West Coast region.

FULFILLMENT OPERATIONS MANAGER / GENERAL MANAGER OxyGo 2022 – 2024

Oversaw the continuous improvement of three fulfillment sites across the US, opened a new location in Canada, standardizing policies, procedures, and performance expectations to ensure a consistent level of quality across four lines of business.

Created and implemented a new order-to-cash cycle process following a company-wide migration to a new ERP software, mitigating errors throughout order and shipping activities across product lines and inventory locations.

oSimplified processes through automated workflows, up-to-date training and compliance standards, and a centralized shipping solution used across carriers, significantly improving employee engagement and cost estimation accuracy.

oLeveraged data to negotiate cost savings year over year, directly enabling the launch of the brand’s successful free shipping program.

Spearheaded a complex continuous improvement project addressing customer experience gaps, quickly accelerating customer-owned repair timelines by more than 90% and leading a lasting cultural shift across teams.

GENERAL MANAGER / NATIONAL ACCOUNT MANAGER OxyGo (Applied Home Healthcare Equipment) 2014 – 2022

Drove the growth and expansion of the newly-launched OxyGo portable oxygen concentrator division, enhancing supply chain, production, and order fulfillment capabilities while building lasting relationships with national accounts.

Transformed the business from a single product to a nationally-recognized brand representing $35M in annual revenue, driving awareness and engagement across markets through high-impact projects and customer service excellence.

Guided a cross-functional team and external consulting partner to create, test, and implement a modernized order management system following the business’ expansion, eliminating order delays through a streamlined, digital process.

Adapted product strategy to address industry-wide equipment shortages during the COVID-19 pandemic, launching a national program alongside homecare provider partners reallocating stationary equipment to an additional 180,000 patients per year.

PRODUCT MANAGER Applied Home Healthcare Equipment 2004 – 2014

Uncovered opportunities to expand product offerings, improve existing products, and maximize portfolio growth across two subsidiary businesses, partnering with domestic and international suppliers to source quality materials and meet the needs of diverse clients. Owned the development of a new line of safety and accreditation equipment, improving vendor confidence and industry positioning to directly enable the launch of the OxyGo private brand.

Previous roles at Applied Home Healthcare include: NATIONAL SALES MANAGER, SALES ASSOCIATE

Education

Master of Business Administration Case Western Reserve University, Weatherhead School of Management

Bachelor of Arts, Business Administration & Management Baldwin Wallace College

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