Team Lead Project Management

JAMES OBENG-MANU

P. O. Box GP *****, Accra-Ghana

Mobile: +233-***-***-*** / +233-***-***-***

Email: **********@*****.***

Self-motivated, versatile and hardworking professional with proven project management, operations, communication, research, humanitarian and managerial skills, seeking an opportunity to apply my abilities to delight stakeholders profitably.

Help non-performing staff excel

Dispute resolution

Keen on application of controls

Particular on due diligence

Promote work life balance

Team player

Microsoft suite

Mystery shopping

Teaching

Coaching

Counseling

Motivating

Multi-tasking

Research

Proofreading Networking

3 Star (Highest) Performer in 2024 Final Performance Review at Consolidated Bank Ghana

3 Star (Highest) Performer on Project 90 Marathon (Deposit Mobilization) in 2024 at (CBG)

3 Star (Highest) Performer in 2023 Final Performance Review at Consolidated Bank Ghana

Republic Bank (Former HFC), Takoradi Branch, Best Worker of the Year 2013

Genie Teller TAT for users Sub-Committee Leader, Consolidated Bank Ghana (CBG)

Genie Teller Bankwide Project, Operations Team Lead, Consolidated Bank Ghana (CBG)

Laid the fundamental operational records of Premium Bank Ghana Ltd, Takoradi Branch

Led my Team to get a cloned cheque fraudster arrested at Dome Branch of CBG in 2022

1st October 2022 to Date Consolidated Bank Ghana (CBG) Ghana

Genie Teller Application Operations Team Lead

Responsible for all users’ (Tellers, CSOs, BOOs, BOMs, BMs, etc.) operations queries

Provides technical support to users

17th May 2021 to 30th Sept. 2022 Consolidated Bank Ghana (CBG) Ghana

Genie Teller Project, Operations Team Lead

Duties

In-charge of the overall Business Team on the Genie Teller Bankwide Project

Experience attained

Supervised Business Team Members on the Project

Trainer for all users of the software

Ensured timely and accurate reports on the Project at every stage for stakeholders

Provided user guide on Genie Teller in collaboration with Process Quality Improvement

Provided swift clarity on issues raised by the Genie Teller users to the developer, etc.

Trained users on Tablets (APK) installation and management at APK branches

21st October 2022 to Date Consolidated Bank Ghana (CBG) Ghana

Branch Operations Manager

Duties

Required to be in-charge of the overall operational management of Dome Branch

Expected experience to be attained

Advanced experience in branch operations

Effective management of diversified staff

2 Dec. 2019 to 14th May 2021 Consolidated Bank Ghana (CBG) Ghana

Branch Operations Manager

Duties

In-charge of the overall operational management of Mamobi Branch

Experience attained

Ensured policies and manuals related to Branch Operations of CBG were followed through

Supervised all the activities of the Tellers, Back Officers and Customer Service Officers

Ensured effective management of staff to achieve set goals

Supervised effective management of the ATM

Ensured all reports were prepared accurately and sent to the right stakeholders timely

Took up other responsibilities assigned by superiors

I deputy the Branch Manager

8 Jan. to 31 Mar 2019 PricewaterhouseCoopers, Ghana.

Consultant

Duties

In-charge of Operations at erstwhile Premium Bank, Windy Ridge Branch, Takoradi

Experience attained

Ensured detailed trace of source of funds for customers’ investments

Provided accurate clarification on all transactions on customers’ accounts

Managed customers’ pressure emanating from the transition of their accounts

Sustained the trust of customers in the banking sector

22 March 2017 to 4 Jan. 2019 Premium Bank Ghana Ltd, Windy Ridge Takoradi, Ghana.

Operations Supervisor (Manager)

Duties

In-charge of the overall operational management of Windy Ridge Branch, Takoradi

Experience attained

Ensured policies and manuals of the Bank were upheld through snap checks, among others

Supervised all the activities of tellers, CSOs and back officers to adhere to due diligence

Supervised the activities of the back officers and customer care officers

Supervised effective management of the ATM

Ensured accurate and timely reports periodically

Scored better in audit and risk reports progressively

Managed 12 personnel, some without any banking experience to appreciate banking

9 July 2012 to 21 March 2017 Republic Bank Ghana Ltd. Taboradi Branch, Ghana.

Operations Officer (Back office)

Duties

Handled all branch back office activities

Acted as the Deputy to the Operations Manageress

Experience attained

Handling inward and outward clearing cheques and their related issues

Handling standing order creation and stopping on accounts

Preparing daily and monthly reconciliations and reports on all back office activities

ATM & Server management

Being a branch’s ICT administrator/representative

In the absence of the Operations Manageress, I managed 14 personnel

2 May 2007 to 7 July 2012 Jay Honesty Services Centre & Consult Accra, Ghana.

Manager

Duties

In charge of managing the affairs of the venture

Proposed policies, market trends and strategies directly to the owner for growth

Experience attained

Preparation and management of business plans proposals and strategic plans

Institutional and corporate researches

Organizing events like wedding, presentations, camping, retreats, etc.

1 Nov. 2006-30 April 2007 West African Hardware & Décor Ltd, Ahodwo, Kumasi-Ghana.

Assistant Warehouse Manager

Duties

Assist in the total management of products and staff assigned to the warehouse

Experience attained

Keeping proper computer records of warehouse products’ receipts and sales

Engaging in regular stock taking

Managing 7 warehouse employees

1 Nov. 2005 – 31 Aug. 2006 Ghana Ports & Harbours Authority Tema, Ghana.

Record Clerk (National Service Person)

Duties

Handled records of incoming and outgoing containers at the Tema Port

Experienced attained

Container computerization, tracking and billing

Paying attention to details

Being respectful and reasonably assertive to authorities to access their rich experiences

Kwame Nkrumah University of Science and Technology: (1st Aug. 2016-1st Nov. 2017)

MBA in Human Resource Management (HRM)

Kwame Nkrumah University of Science and Technology: (1st Aug. 2013-1st Nov. 2015)

Commonwealth Executive Master of Business Administration (CEMBA)

University of Ghana, Legon: (1st Aug. 2001-31st May 2005)

BA (Hons.) in Political Science (Major) & Philosophy (Minor)

World Bank Group (The Open Learning Campus): (31st October – 8th November 2024)

Sustainability Training and E-Learning Program (STEP) (Self-paced)

Chartered Institute of Bankers, Ghana (Percipio): (6th May – 30th June 2024)

Banking Operations Certification Programme-Intermediate Level

Skillsoft (Percipio): (29th July 2021-27th September 2022)

PRINCE2® Project Management Overview (2017 Update)

Skillsoft (Percipio): (21st October 2021-23rd November 2022)

Ethics and Project Management

Skillsoft (Percipio): (9th November 2022-21st November 2022)

Capturing, Analyzing, and Using Project Lessons Learned

Skillsoft (Percipio): (2nd July 2021-21st October 2021)

ITIL® 4 Foundation: Key Concepts

Foundation Skills for Team Leaders & Emotional Intelligence

Supervisors Anti-Money Laundering/Compliance

High Performance Leadership Managing Client Expectations

Operational Risk Fundamentals Service Excellence

28th January 2021 to date Editorial Board, Consolidated Bank Ghana Limited Accra-Ghana

Proofreader

Work life balance (Dr ExcIITe) Sub-Team Lead

Allround International Volunteers (a.k.a Globaleyes International Volunteers) Accra-Ghana

1 June 2019 to date Voluntary Work

Cells visitations to provide inmates with foodstuffs, logistics and other needed help

End of year parties and donations to deprived people and communities

Mr. Paul Kumi Boateng Jnr Mrs. Christina Sarfoa Asiamah

Branch Manager, Regional Branch Operations Manager,

Consolidated Bank Ghana Ltd, Consolidated Bank Ghana Ltd,

Email: ****.********@***.***.** Email: *********.*******@***.***.**

Cell: +233 244-***-**** Cell: +233-***-***-***

CAREER SUMMARY

KEY SKILLS

OTHER SKILLS

AWARD

ACHIEVEMENTS

WORK EXPERIENCE

EDUCATION

CERTIFICATIONS COURSES

SELECTED TRAININGS ATTENDED

EXTRA ACTIVITIES

REFERENCES

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