Customer Service Community Manager

Phone 440-***-****

E-mail: *************@*****.***

Jocelyne G. Tohme

***** ******** *****

Strongsville, Ohio 44149

Career Focus

To obtain a challenging position with a professional organization where my work experience and leadership can be utilized. I would like to contribute to the goals and objectives a company which values innovative thinking, dedication, quality of and hard work.

Skills Summary

Excellent time management in parallel to successfully handling simultaneous projects demanding high detail.

Exceptional people skills.

High degree of professionalism and strong sense of integrity.

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Work Experience

2012 – Present K&D Management Cleveland, Ohio

Corporate Leasing Administrator

Proven sales track record

Respecting the boundaries of confidentiality, fair housing laws and safety

Facilitating all aspects in the apartment leasing process

Inspect models and available “market ready”

Familiarity with one site, Yardi, Microsoft Office including Word and MS Outlook

Update housekeeping and maintenance schedule on a daily basis

Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status

Represent the company in a professional positive manner at all the times

Process online payments via Payware Software

Distribute all company or community-issued notices

Maintain accurate monthly commission records on leases for bonus purposes

Assist management team with other various tasks as required

Receive all telephone calls and in-person visits and tours. React to resident requests, concerns and comments

Quickly complete maintenance Service Request and inform the maintenance team.

Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters

Maintain open communication with Property Manager, Maintenance and Housekeeping Supervisor

Contribute to cleanliness and curb appeal of the community on continuing basis

Participate in outreach marketing activities on a regular basis to obtain prospective residents

Professional correspondence English to Arabic & vice versa to my residents, hospitals and embassies

2005 – 2012 Global Financial Corporation Cleveland, Ohio

Collection

Customer Service

Professional correspondence English to Arabic & vice versa

Receiving high volume of calls

Managing collections and exceeding the given quota of the month

Catering the needs of customer from custom car profile to financial aid

Handling cash and online check transactions

Selling and managing insurance policies

Providing legal advise to customers

Auction

Title processor

Skip Tracing

2004 - 2005 North Star Travel &Tours Brecksville, Ohio

Customer Service/ Reservation Representative

Responsibilities include interfacing directly with our customers, and ensuring they have travel arrangements that exceed their expectations.

Make reservations using the AMADEUS system, after determining clients’ needs

Provide administrative services within the office, including answering the phones and making appointments.

Professional correspondence English to Arabic & vice versa

Education

2007 Travel Agent Consultant Travel Academy

1986 – 1987 Law Lebanese University

1985 - 1986 Law Faculte de Droit - La Sagesse

Languages

Proficient in English, French and Arabic.

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