Data Entry Customer Service

Kathleen Lavalais-Hart

Houston, TX ***** **********@*****.*** 281-***-****

Professional Summary

Detailed- oriented professional with over 10 years of experience in customer service, data entry and administrative support. Proficient in processing and managing large volumes of data with accuracy and efficiency. Skilled in maintaining records, ensuring data integrity and utilizing various software.

Maintain internal and external interaction to achieve positive outcomes with employees as well as vendors. Proven ability to resolve issues efficiently, provide high-quality support, and contribute to organizational success. Adept at working in fast-paced environments, adapting to new technologies, and delivering exceptional service. Seeking to leverage expertise in customer relations as well as data management.

Core Competencies

Customer Service Excellence Data Entry, Analysis and Reporting Vehicle Registration & Compliance Procurement & Vendor Management Office Operations Budgeting & Cost Control Team Leadership & Training Conflict Resolution & Problem Solving Dispatch Coordination

Professional Experience

Membership Advisor (AT HOME) – Hot Worx

Houston, TX Dec. 2024 – April 2025 -Temporary

• Promote and provide exceptional customer while selling gym memberships to prospective members, explain pricing, benefits and available packages via telephone, email and text.

• Follow up on leads via phone, email or text.

• Engage with existing members to ensure satisfaction, handle concerns and encourage continued membership.

Senior Fixed Asset Specialist City of Houston - HPD

Houston, TX May 2021 – April 2024

• Created and managed purchase requisitions totaling over $5 million, ensuring adherence to budget.

• Facilitated registration renewal and compliance for 3,000+ HPD vehicles, maintaining accurate records.

• Collaborated with different departments, vendors, and individuals to meet project requirements within budget and schedule.

Kathleen Lavalais-Hart

• Created forms and document utilizing various software program (M5, SAP, Excel, Word, and Power Point).

Administrative Assistant City of Houston - Fleet Management

Houston, TX May 2013 – May 2021

• Reduced data entry errors by 80% through employee training and process improvements.

• Oversaw daily office operations, improving efficiency and reducing customer complaints.

• Performed monthly audits to ensure data accuracy, reducing discrepancies by 20%.

• Created forms and document utilizing various software program (M5, SAP, Excel, Word, and Power Point).

• Worked at various HPD garage facility to assist with entering timesheets and daily operation when Management is unavailable.

Senior Service Writer City of Houston - Fleet Management

Houston, TX August 1996 – May 2013

• Managed dispatch calls and entered logs to ensure accuracy and timely vehicle deliveries and tows.

• Process mechanics timesheet and streamlined for error resolutions, improving compliance and on-time submission.

• Provided exceptional customer service, enhancing satisfaction and reducing complaints.

• Created forms and document utilizing various software program (M5, SAP, Excel, Word, and Power Point).

• Created monthly reports concerning repair time, cost and repeat repairs.

Education

Bachelor's Degree in Business Management University of Houston 2002

Associate Degree in Business Management Houston Community College 1996

Technical Skills

SAP (Purchase Requisitions, M5) Microsoft Office Suite (Word, Excel, PowerPoint)

Problem-Solving & Conflict Resolution.

License

Life and Health Insurance

Reference Available Upon Request

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