Customer Service Business Development

Olga Strecker

**** ******* **** ***** ******** Springs, CO 80920

719-***-**** (home)

****.************@*****.***

Skill Summary: Business Development, Sales, Marketing, Executive Administration, Trade Show Coordinator, Business Networking

Strengths: Teamwork, Problem-solving, Decision-making, Time Management Skills, Adaptability, Customer Service

Education: Bachelor’s Business Management – Southwest Texas University San Marcos, TX

Work Experience:

Kelly Services – Johnson and Johnson – Monument, CO – 2022-2023

1. Medical device -scanner, Credit / return/ refund processor, Shipping / Packaging associate

1a. Ensured and followed company’s classifying packing and handling procedures.

2. Quality control replenishing processor

2a. Ensured proper sorting and sanitizing policies.

Optum United Healthcare - Customer Service Representative - Denver - Jan – Dec 2014

Educated, informed Medicare members with their prescription drug plans

Responsible for inbound/ outbound calls regarding explaining of benefits, formulary exceptions, filed claims and inquiries, processed billing payments, forms

Be Your Own Magazine – Sales Representative – Centennial - June 2010-June 2013

Sold magazine advertisements and national sponsorships

Harland Clarke Marketing – Sales Support AT&T client

ACS- Xerox client – Technical Business Support and Consultant

Phillips Lifeline Systems – Marketing Coordinator – Denver – Jan – June 2005

Instrumental in matching healthcare providers to promote Lifeline product line

Sold family breath of products to healthcare facilities and health industry communities

Hewlett-Packard – Account Manager – Colorado Springs – Nov 2002- Mar 2004

Worked with the corporate enterprise division, field representatives, special bidding teams, entered purchase orders, achieved quotas on a quarterly basis

Managed and tracked history profiles for fortune 500 companies (i.e., Web MD) -2003 Recognition - Hewlett Packard Quarterly Newsletter

Lucent Technologies – Network Consultant/ Administrator – Austin, Texas Aug 1999- Oct 2002

Managed trade shows, launched and marketed new services, worked on contract documentation, processed procurement orders, mailed pamphlets and brochures to potential clients for Central Texas

Responsible for scheduling, manager’s travel and appointments, tracking, balancing travel expenses

Training

Microsoft Office Suite 2013, Salesforce Marketing, D & B Hoovers, Oracle Manufacturing and Accounting Systems, Apps: PT Web, RX Connections, RX Claims, RX Web, SAP ERP System, EDI system, SAP

Charitable Work/Volunteerism - Colorado Springs

Care and Share, United Way, Compassion International

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