Project Manager/ Project Coordinator

Contact

**** **** *** *****

St Petersburg, FL **711

314-***-**** (Mobile)

**********@*******.***

www.linkedin.com/in/danaegraham

(LinkedIn)

Top Skills

Project Management Office (PMO)

Contract Negotiation

Mergers & Acquisitions (M&A)

Languages

English

Dana Graham

Project Manager / Mobility Procurement Analyst / Business Systems Analyst - Information Technology- IT Procurement mobility, eCommerce

St. Petersburg, Florida, United States

Summary

Results-driven Information Technology professional with over 10 years of experience in IT procurement, hardware/software implementation, and business systems analysis. Proven expertise as a Mobility Procurement Analyst, specializing in contract negotiation, project management, and IT vendor management to drive cost-effective solutions, optimize procurement processes, and enhance operational efficiency. Adept at utilizing Jira, ServiceNow, and Primavera/P6 to manage procurement workflows, vendor relationships, and IT assets. Skilled in data analysis, compliance assurance, and financial tracking, ensuring seamless integration of IT procurement strategies with business objectives. Experience

Guggenheim Partners

Mobility Procurement Analyst -Contractor

May 2024 - December 2024 (8 months)

St Petersburg, Florida, United States

• Managed all aspects of wireless line administration through Jira and ServiceNow, including new user setups, terminations, reassignments, number changes, number porting, and feature management.

• Assisted with the administration of the Mobile Archiving system, including onboarding new users, processing number changes, and generating reports.

• Validated and processed international travel requests to ensure compliance with mobility service requirements.

• Managed, validated, and created Statements of Work (SOWs) for all third- party vendors, ensuring accuracy and contract alignment. Page 1 of 7

• Oversaw wireless devices and service line inventory, including ordering devices, mobile plans, and accessories to meet operational needs.

• Coordinated with staffing suppliers and risk management OMs using Primavera/P6, assisting in reviewing and drafting SOWs and MSAs under the direction of the Purchasing Vice President.

• Served as the primary point of contact for end-user inquiries related to mobile device pricing, plans, features, and order status, ensuring excellent customer service.

• Delivered daily, weekly, and monthly reports on wireless usage, device inventories, expenses, and related procurement data.

• Validated monthly invoices and collaborated with Accounts Payable to ensure proper invoice coding and financial accuracy.

• Acted as a liaison between wireless carriers and internal IT teams, facilitating seamless vendor communication and issue resolution.

• Provided basic technical support for wireless device and service tickets, troubleshooting and ensuring timely resolution.

• Contributed to ad hoc projects, testing initiatives, and other tasks related to the Mobile Device Program, driving operational improvements. White Cap

Project Manager/ Business Systems Analyst - Information Technology July 2021 - January 2024 (2 years 7 months)

St Petersburg, Florida, United States

• Effectively handled multiple projects and integrations at a time. Working off Jira assigned task, ServiceNow tickets, continuously created, maintained SOW

& MSA agreement negotiations and review with VP of purchasing signing off on all major project purchases over 10 million dollars.

• Organized, coordinated all IT procurement for IT integrations.

• Served as IT Procurement vendor management main point of contact for all mobility related issues.

• Assigned the role as the main point of contact for ordering, tracking, shipping and confirmation of delivery on all IT related assets ranging from servers, PCs, Mobile devices (Handsets/Mobile plans), mobile hotspots, printers. Page 2 of 7

• Daily assistance with scope definition and implementation of a solution. Information technology procurement ranging from but not limited to hardware or software licensing.

• Maintained IT Procurement inventory through assigned Purchase Order numbers.

• Gathered, analyzed, and documented business requirements for internal customers.

• Ensured technology solutions aligned with business needs and strategic goals.

• IT eCommerce liaison, Design, document, test and leverage solutions.

• Interfaced with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development.

• Performed business systems and process analysis of existing systems/ processes.

• Conducted interviews and requirements gathering workshops.

• Coordinated requirements for new and existing applications.

• Assisted in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.).

• Assisted in QA process team; identified test cases; explained complex processes; aided in developing test plans.

• Developed detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses. Lumen Technologies

Project Support Coordinator - Contractor

January 2021 - June 2021 (6 months)

St Petersburg, Florida, United States

• Oversaw the installation of fiber optic cables, switches, and servers across multiple locations nationwide for a global financial institution, ensuring seamless deployment and operational efficiency.

• Tracked human capital hours and resource allocation weekly, managing project budgets for contractor hours to optimize cost control and workforce planning.

• Maintained daily updates to project plans, incorporating amendments as needed to reflect scope changes, risk mitigation strategies, and evolving requirements.

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• Led weekly remote status calls with vendors, clients, and stakeholders, providing progress updates, addressing concerns, and ensuring alignment with project objectives.

PSCU

Project Implementation Specialist - Digital Platform - Contractor March 2020 - January 2021 (11 months)

St Petersburg, Florida, United States

• Led the implementation of Digital Platform mobile banking applications for FDIC credit unions, ensuring seamless deployment and functionality across multiple financial institutions.

• Facilitated project implementation launch calls for DX Mobile and DX Mobile Quick to Market, coordinating stakeholders and ensuring alignment with project timelines.

• Collected and analyzed client deliverables to support the design and development of mobile banking applications compatible with multiple platforms and devices.

• Revamped and developed new departmental process documentation, improving workflow efficiency and standardizing operational procedures. Pinellas County School Board

Technology Technician

September 2018 - October 2019 (1 year 2 months)

Largo, Florida, United States

Supported, monitored, tests, and troubleshot user workstation hardware and software problems

• Supervised the purchasing and installation of Local Area Network (LAN), Wide Area Networks (WAN) and

personal computer

• systems.

• Coordinated repair efforts for LAN and WAN servers.

• Supervised installations and repairs to server, remote devices.

• Maintained a variety of technical and auxiliary equipment and support systems

• Supervised, coordinated and executed computer hardware, software, printers, and associated equipment.

• Configured workstations and upgrades software.

• Provided technical assistance to users experiencing problems with hardware, software, peripheral

equipment.

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Bristol-Myers Squibb

Project Coordinator– Field Force Management - IT Operations - Contractor

May 2016 - April 2018 (2 years)

Tampa, Florida, United States

• Developed and maintained Field Force Management Process and Procedures for internal employee training materials, ensuring consistency and compliance.

• Prepared Statements of Work (SOWs) and purchase orders for internal billing and third-party vendor engagements, ensuring contractual accuracy.

• Managed daily tracking and updates of project plans, milestones, and scope changes for IT Operations teams, ensuring seamless execution.

• Coordinated User Acceptance Testing (UAT) data for weekly and monthly Crystal Reports, supporting data validation and reporting accuracy.

• Conducted weekly IT Validation Systems analysis, providing insights and reports for Project Managers and Business Analysts.

• Led the creation of the software development life cycle (SDLC) process, streamlining development workflows and enhancing project efficiency.

• Oversaw daily updates in Vitalize across Incident, Problem, Change, Release, Configuration, Request, and Knowledge Management modules, ensuring accurate communication with third-party vendors and stakeholders.

• Provided monthly SharePoint maintenance and report generation, enhancing document management and accessibility.

• Managed cross-functional teams, including external partnerships and vendors, to ensure efficient collaboration and project alignment.

• Maintained daily communication and negotiation with third-party vendors and internal stakeholders, addressing procurement and operational concerns.

• Oversaw Project & Portfolio Management (PPM) maintenance, managing both existing and future projects to ensure strategic execution. PriceWaterHouseCoopers dba PwC (Experis Staffing)

I.T. Project Coordinator - Contractor

September 2015 - January 2016 (5 months)

• Coordinated technical tasks to support test team and testing phases, including preparation of test IDs, test data, instances, integration runs, and file readiness to ensure smooth execution.

• Executed User Acceptance Testing (UAT) processes, validating technical components and ensuring alignment with project requirements.

• Provided ongoing support by supplying data to the test team for validation, contributing to accurate testing results.

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• Tracked and prioritized technical defects, coordinating resolutions across multiple work streams to ensure timely issue resolution.

• Facilitated daily coordination with third-party vendors for troubleshooting technical defects and supporting implementation efforts for PwC.

• Managed the project manager’s schedule, overseeing deliverable tracking to ensure deadlines and project milestones were met.

All Children's Hospital Johns Hopkins Medicine (Contractor -KForce Staffing)

IT Project Coordinator

April 2015 - September 2015 (6 months)

St Petersburg, FL

• Led the standardization and migration of Windows XP desktops, tablets, and laptops to Windows 7 across All Children’s Hospital and outpatient care centers, ensuring seamless deployment and compliance.

• Provided comprehensive project support to the Project Manager, overseeing all aspects of the migration process from initiation to completion.

• Supervised and coordinated a team of six Windows 7 PC technicians, ensuring timely deployments aligned with project schedules.

• Managed the configuration and delivery of re-imaged PCs, laptops, and tablets, ensuring proper setup and functionality.

• Oversaw the replacement of network equipment at each location, ensuring updated infrastructure to support the new system.

• Maintained project schedules and facilitated the ordering of deliverables, ensuring adherence to timelines and budget constraints.

• Processed all communications and paperwork necessary for internal conversion from initiation through completion.

• Conducted daily standup status calls with senior IT management staff, providing updates on the Windows 7 migration progress.

• Engaged in daily communication with programming teams, managing client- specific updates and database implementations.

• Supervised hiring and terminations of PC technicians based on project needs, ensuring staffing efficiency.

• Assisted with the installation, configuration, and troubleshooting of hardware, software, and user access via Active Directory.

• Provided daily technical support to hospital staff throughout the Windows 7 migration, ensuring minimal disruption to operations. RMS Computer Corporation

Customer Site Operations Support with Dell for Boeing - Contractor Page 6 of 7

May 2013 - September 2013 (5 months)

St Louis, Missouri, United States

• Processed and reviewed end-user requests for computing equipment, including redeployments, disposals, additions, changes, and moves, ensuring seamless service delivery for Boeing customers.

• Identified computing requirements and collaborated with stakeholders to assess system needs, improving operational efficiency.

• Implemented cost-saving measures by optimizing asset utilization and minimizing unnecessary license purchases while ensuring compliance.

• Conducted data analysis and evaluation to support implementation teams in making informed recommendations for system improvements and project initiatives.

• Managed the approval process through the entire workflow, overseeing delivery confirmation and order closure to maintain accuracy and accountability.

• Maintained asset data integrity by updating authorized fields within Boeing’s proprietary asset management tools, ensuring accurate inventory tracking and compliance.

• Provided training and mentorship to new hires, both virtually and in person, to sustain high-quality customer service levels for Boeing’s Department of Defense operations.

Education

University of Phoenix

Associate's degree, International Business Management · (April 2022 - April 2026)

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