Customer Service Specialist
Resume:
Frances Mustapha
customer service specialist
Contact
Tampa, FL 33634
*********@******.***
Objective
Experienced professional with a strong background in customer service, claims analysis, and administrative support. Known for my interpersonal skills and ability to connect with people, I aim to bring joy and efficiency to any workplace. I am seeking a part-time position that allows for flexibility while utilizing my extensive experience and friendly nature.
Education
Robinson High School
Class of 1981
Key Skills
Customer Service
Verbal & Written Communication
Email Etiquette
Interpersonal Skills
Friendly & Approachable
Active Listening
Experience
08/2023- Present
Substitute Teacher • Kelly Services
Provide instructional support and classroom management in the absence of regular teachers.
Adapt to different educational environments and maintain continuity of learning.
Communicate effectively with students, staff, and parents.
09/2019-09/2022
Claims Intake Coordinator and Customer Service • New York Life
Managed customer inquiries and claims intake in a high-volume call center.
Provided accurate information and assistance to policyholders and beneficiaries.
Ensured compliance with company policies and procedures.
08/2000-09/2019
Medical Claims Analyst and Customer Service • Chubb/Esis
Analyzed medical claims and processed claims adjustments.
Delivered high-quality customer service and resolved complex issues.
Promoted from customer service to medical claims analyst based on performance and expertise
Volunteer
Keys to Kindness • Metropolitan Ministries • Clean up America
License
2-14 Life & Annuity
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