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Customer Service Team Lead

Location:
Palm Bay, FL
Posted:
May 14, 2025

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Resume:

Michelle Zampella

Palm Bay, FL *****

**********@*****.***

+1-321-***-****

Professional Summary

Well seasoned professional seeking full time employment. Authorized to work in the US for any employer

Work Experience

Team Lead

Taco Bell-Melbourne, FL

February 2021 to May 2024

Customer service oriented team lead. Responsible for Customer relations order taking and processing with 100 percent accuracy. Cashier and drive thru specialist. As well as food prep and grill pro Brand Ambassador/Customer Service

McDonald's-Palm Bay, FL

November 2019 to February 2021

Brand ambassador for front of the house. Customer relations and complaints order taking cashier and drive thru.

Supervisor

eBay-Melbourne, FL

November 2013 to February 2019

Team lead and supervisor for home and electronics. Also crossed trained in fashion and I robot. Chat and email team as well. Q and A specialist. Hiring and firing of seasonal staff. Metrics call grading. Pay role. Making employee schedules.

Education

Associate's degree in Early Childhood Education

Bergen Community College - Paramus, NJ

September 2020 to May 2022

Skills

• Customer service

• Phone etiquette

• Microsoft Word

• Retail Sales

• Cash Handling

• Microsoft Excel

• Housekeeping management (3 years)

• Leadership

Awards

Phi Theta Kappa

May 2000

Academic Fraternity for Deans List students for Academic Excellence.



Contact this candidate