Customer Service Team Lead
Resume:
Michelle Zampella
Palm Bay, FL *****
**********@*****.***
Professional Summary
Well seasoned professional seeking full time employment. Authorized to work in the US for any employer
Work Experience
Team Lead
Taco Bell-Melbourne, FL
February 2021 to May 2024
Customer service oriented team lead. Responsible for Customer relations order taking and processing with 100 percent accuracy. Cashier and drive thru specialist. As well as food prep and grill pro Brand Ambassador/Customer Service
McDonald's-Palm Bay, FL
November 2019 to February 2021
Brand ambassador for front of the house. Customer relations and complaints order taking cashier and drive thru.
Supervisor
eBay-Melbourne, FL
November 2013 to February 2019
Team lead and supervisor for home and electronics. Also crossed trained in fashion and I robot. Chat and email team as well. Q and A specialist. Hiring and firing of seasonal staff. Metrics call grading. Pay role. Making employee schedules.
Education
Associate's degree in Early Childhood Education
Bergen Community College - Paramus, NJ
September 2020 to May 2022
Skills
• Customer service
• Phone etiquette
• Microsoft Word
• Retail Sales
• Cash Handling
• Microsoft Excel
• Housekeeping management (3 years)
• Leadership
Awards
Phi Theta Kappa
May 2000
Academic Fraternity for Deans List students for Academic Excellence.
Contact this candidate