Quality Assurance Customer Service

SHAWN MAYE

Atlanta, GA 404-***-**** **********@*****.***

Professional Summary

Versatile operations and logistics professional with a solid background in shipping, customer service, and warehouse coordination across insurance, retail, and manufacturing environments. Proven ability to lead teams, streamline processes, manage inventory, and support compliance. Certified in OSHA 30 and welding, with an eye toward roles in operations supervision, quality assurance, or skilled trades. Adept at using technology and strong communication to meet performance targets and drive team success.

Core Competencies

• Logistics Coordination

• Inventory & Shipping Management

• Warehouse Workflow Optimization

• Team Supervision & Training

• OSHA 30 Safety Standards

• Quality Assurance (entry-level)

• Customer Communication & Escalation

• Excel Tent-Cloud ERP Systems

Professional Experience

Dove Direct – Shipping Lead

Austell, GA 2018–Present

• Manage daily shipping, freight, and inventory documentation for high-volume packaging operations.

• Prepare bills of lading, trip tickets, and shipping schedules, supporting on-time delivery across logistics partners.

• Coordinate with warehouse leads to optimize inbound/outbound logistics space and labor.

• Respond to customer service requests with speed and accuracy, contributing to client retention and satisfaction.

• Enforce workplace safety and compliance with OSHA standards. State Farm Insurance – Customer Care Specialist

Dunwoody, GA 2015–2017

• Handled up to 160 inbound calls daily, addressing policy questions and verifying customer identity.

• Investigated and resolved inquiries related to financial accounts and insurance services.

• Recognized for accuracy, empathy, and strong conflict resolution under pressure.

• Maintained records and tracked client interactions through multiple CRM platforms. Walmart – Zone Manager, Electronics Department

Tuscaloosa, AL 2009–2012

• Supervised up to 25 associates in a fast-paced department, exceeding performance and customer satisfaction targets.

• Trained staff, scheduled shifts, and produced sales and loss prevention reports in Excel.

• Promoted customer-focused culture while maintaining inventory accuracy and compliance.

Education & Certifications

• Coursework toward B.S. in Accounting University of Alabama

• GWAC Welding Certification

• OSHA 30 – General Industry Safety

• Adult First Aid/CPR American Red Cross

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