Quality Assurance Continuous Improvement
Resume:
RACHEL
GIESE
*************@*****.***
Buffalo, NY 14210
Results-driven QA Specialist with a proven track record at Frontier Science and Technology, enhancing testing accuracy through meticulous test documentation and effective collaboration. Expert in regression testing and requirements analysis, I foster team communication and drive continuous improvement initiatives, ensuring product reliability and compliance with industry standards.
PROFESSIONAL SUMMARY
SKILLS
Collaboration and
communication
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• Cross-browser testing
• Test documentation creation
• Requirements analysis
• Functional testing proficiency
• User acceptance testing
• Debugging techniques
• Regression testing expertise
• Manual testing proficiency
SUNY Buffalo State
Buffalo, NY • 05/2006
Bachelor : Geological And Earth
Sciences
EDUCATION
ISO Auditor Certified
CERTIFICATIONS
Frontier Science and Technology - QA Specialist
Buffalo, NY • 03/2021 - Current
J. Rettenmaier USA - Quality Assurance Supervisor
North Tonawanda, NY • 03/2018 - 03/2021
WORK HISTORY
Increased overall testing accuracy by creating detailed test scripts based on functional and technical requirements documentation.
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Mitigated potential risks associated with software releases by conducting risk assessments and prioritizing critical test scenarios accordingly.
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Ensured compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
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Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within the team.
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Facilitated effective communication between QA, development, and management teams through regular status updates on ongoing projects, including progress reports and issue tracking metrics.
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Streamlined QA processes by developing and implementing automated testing strategies, increasing overall team efficiency.
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Served as a subject matter expert within the QA team, providing guidance and mentorship to junior team members and fostering a collaborative work environment.
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Improved product reliability through thorough regression testing of bug fixes and new features.
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Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
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Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
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Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
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Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
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Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
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Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved
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Steuben Foods - Quality Assurance Technician
Elma, NY • 04/2014 - 08/2017
Mayer Brothers Apple Products - Quality Control Supervisor West Seneca, NY • 08/2016 - 06/2017
overall productivity.
Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
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Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
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Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
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Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
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Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
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Established robust supplier relationships through regular communication, performance evaluations, and ongoing support in meeting quality standards.
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Reduced defect rates through meticulous inspection and proactive identification of potential issues.
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Monitored testing processes, test development and user acceptance testing.
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Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
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Performed thorough inspections of incoming materials and outgoing products.
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Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
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Inspected finished products for overall quality and adherence to Type specifications.
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Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
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Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
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Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
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Streamlined production efficiency by optimizing quality control procedures for maximum output.
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Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
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Maintained testing equipment in good working order to effectively quality control Type production lines.
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Enhanced product quality by implementing rigorous inspection processes and protocols.
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Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
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• Identified areas of improvement, implementing necessary changes to enhance overall product quality.
Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
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English
Professional Working
LANGUAGES
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