Billing & Accounting Specialist

Neyssa A. Ortiz

***********@*******.*** 239-***-**** Bakersfield, CA

OBJECTIVE

Dedicated financial services professional with expertise in collections, payment negotiations, and account reconciliation. Adept at managing third-party payers, self-pay accounts, and commercial insurance processes to optimize revenue recovery and ensure financial accuracy. Proficient in Microsoft Suite, QuickBooks, SAP, Epic, and Power BI, leveraging data analytics and audit support for strategic decision-making. Skilled in bookkeeping, lien processing, and invoice management, with a keen attention to detail and a commitment to operational efficiency. Bilingual in Spanish, fostering strong customer relations and communication to enhance service delivery. Seeking to contribute analytical thinking, adaptability, and problem-solving skills to a dynamic financial role that drives organizational success. SKILLS

Third Party Payers • Self-Pay • Commercial Insurance • Workers Compensation • Cash Application • Insurance Verification • Payment Negotiations

• Microsoft Power BI • Audit Support • QuickBooks • Epic Program • Collections • Account Monitoring • Allscripts Program • Payment Coordinator • Microsoft Office Proficiency • Mail Routing • Spanish Speaking • Lien/Mechanic Lien Processor • Bookkeeping • Nexgen Program • Bilingual • Notice to Owner • Payment Posting • Invoice Processing • Account Reconciliation • Decision Making • Analytical Thinking • Microsoft Suite • Attention to Detail • Human Resources • Problem Solving • Customer Service • Customer Relations • Bank Deposits • Accounts Payable • 10 Key Data Entry • Clerical Experience • Medical Collection • Accounts Receivable • Team Collaboration • Time Management • Analytical Skills

• Adaptability • Communication Skills • Microsoft Acess • SAP WORK EXPERIENCE

Creative Financial Staffing Bakersfield Califorina Accounts Payable Sep 2024 - Oct 2024

• Entered financial data, maintained detailed records, and generated comprehensive financial reports and statements.

• Communicated with vendors to address and resolve payment inquiries efficiently.

• Processed third-party vendor invoices to ensure accurate and timely payments.

• Collected and organized expense reports and purchase orders from various departments.

• Reconciled outstanding debts to uphold accurate financial records.

• Collaborated with accounting team to streamline invoice processing procedures.

• Assisted in the development and implementation of improved financial tracking systems. Southwest Concrete Corp Fort Myers, FL

Accounting Clerk Feb 2023 - Apr 2024

• Conducted bi-monthly collection calls for overdue invoices exceeding 60 days and resolved billing disputes, maintaining accurate financial records in QuickBooks.

• Reconciled financial discrepancies by reviewing invoices and customer account details, and processed account adjustments within approved limits.

• Managed daily financial transactions, including posting credit card deposits, making bank deposits, and processing credit card payments. Gartner Fort Myers, FL

Credit Collection Officer Sep 2022 - Feb 2023

• Negotiated customized payment plans with clients to resolve overdue accounts, creating repayment schedules aligned with individual financial situations.

• Maintained detailed documentation of customer interactions and financial updates, ensuring precise record-keeping and effective follow-up on collection activities.

• Leveraged computer systems and automation tools to identify and manage delinquent accounts, improving efficiency in the collections process. US Eye Venice, FL

Patient Account Collector Feb 2022 - Sep 2022

• Referred delinquent accounts to representatives for further action, ensuring efficient resolution.

• Negotiated payment plans through inbound and outbound calls, facilitating recovery of due payments.

• Documented financial information and updated account statuses, contributing to successful reconciliation of outstanding balances.

• Kept track of patients payments though Microsoft access.

• Managed to work with commercial insurances, Self-pay, Workers Compensation, Medicare and third party liability. Park Royal Hospital Fort Myers, FL

Patient Account Representative May 2021 - Nov 2021

• Enhanced the accuracy and efficiency of the patient database by ensuring up-to-date records and eliminating obsolete entries.

• Managed the patient billing processes, including outreach for overdue payments, submission of insurance claims, and facilitation of financial assistance referrals for eligible individuals.

• Maintained comprehensive patient accounts while upholding stringent confidentiality standards and facilitating clear communication between patients, guardians, and insurance entities.

Eye Center of Florida Fort Myers, FL

Collections Specialist Jan 2018 - May 2021

• Conducted collection calls and correspondence to successfully solicit payments on overdue accounts and advised customers on effective debt payment strategies.

• Resolved account discrepancies and processed adjustments and refunds, maintaining accurate records in the database.

• Prepared and presented detailed reports on account discrepancies to management, supporting informed decision-making for collection actions. 21st Century Oncology Fort Myers, FL

Corporate Medical Coder Mar 2016 - Jan 2018

• Analyzed clinical documentation to accurately complete diagnosis coding, ensuring compliance with medical coding standards and supporting clinical indicators.

• Collaborated with healthcare providers to enhance coding precision and addressed billing discrepancies stemming from code assignments.

• Identified and reported previously unrecognized Hierarchical Condition Categories (HCC) in patient records, contributing to the accurate representation of patient condition severity.

Pain Management Consultants Fort Myers, FL

Billing/Coding Specialist Feb 2014 - Mar 2016

• Analyzed and audited financial documents to ensure compliance with regulations and identify billing discrepancies, enhancing accuracy and accountability.

• Streamlined the billing process by maintaining comprehensive records, reviewing daily payments, and managing the issuance of refund checks for overpayments.

• Developed and distributed timely financial reports, contributing to effective communication and facilitating prompt collection efforts. EDUCATION

Everest University

Associate's degree in Medical Billing & Coding, Medical Billing & Coding Clearwater, FL

Jan 2015

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