Customer Service Retail Sales
Resume:
Emyah
Fortenberry
Oakland, CA *****
******.*****@*****.***
ㅡ
Professional Profile:
With three years of diverse experience spanning hospitality, retail, and hosting, I offer a solid foundation in customer service, public speaking, and collaborative teamwork. My skill set encompasses retail sales, meal preparation, digital feedback implementation, and hosting duties, showcasing a proactive approach to enhancing customer satisfaction and operational efficiency. I am eager to leverage these skills in a dynamic communication role, contributing to organizational growth through innovative strategies and a meticulous focus on detail. Education:
West Virginia State University /
Bachelor of Science in
Communications
Expected graduation May 2025 Institute,
WV
● PRSSA (Public Relations
Student Society of America)
● Dean's list fall 2024
● Student ambassador for the
10th annual Black and Gold
gala
● Division Women's Basketball
Hawks & Papa Johns Leadership
Workshop
June 2022
● Interactive workshop on
inclusive leadership
● Learned DEI principles
● Participated in expert-led
discussions
● Practiced inclusive leadership
in groups
● Joined panel on 21st-century
leadership
● Roundtable reflection during
lunch
Skills:
Interpersonal Skills, Active Listening,
Digital Communication, Social Media
Work Experience :
The Waterfront Hotel / bartender
May 2023 to August 2024, Ca
● Prepared and served a variety of beverages, including cocktails, beer, and wine.
● Delivered excellent customer service in a fast-paced environment.
● Managed cash and card transactions with accuracy.
● Maintained cleanliness and organization of the bar area.
● Restocked supplies and monitored inventory levels.
● Ensured compliance with alcohol regulations and ID checks.
● Created and promoted seasonal drink specials.
● Built strong relationships with regular patrons. The Olive Garden Italian Restaurant / Server
September 2023 to May 2024, Wv
● Greet and seat patrons according to preferences.
● Present menus and explain dishes and ingredients.
● Assist waiters in taking and relaying orders.
● Ensure orders are prepared and served on time.
● Check dish portions for quality and presentation.
● Serve food and beverages promptly.
● Provide condiments and fulfill additional customer needs.
● Clear tables and maintain cleanliness.
● Coordinate with janitorial staff for dining area upkeep.
● Monitor and manage condiments inventory.
WVSU Alumni Chapter/ WVSU Annual Alumni Dinner Event Hostest
September 22, 2023 Charleston, Wv
● Coordinate with event organizers
● Act as master of ceremonies
● Introduce speakers, performers, participants
Management, Research Skills,
Adaptability, Excellent Attention to
Detail, Time Management,
Problem-Solving, Cultural Competence,
Media Literacy, Public Speaking, Retail
Sales, Video editing, Adobe Premiere
proLeadership
● Interact with audience
● Facilitate entertainment segments
● Handle unexpected situations
● Maintain clear communication
● Keep event on schedule
● Represent event professionally
Forever21 Inc. / Brand Lead
May 2020 to May 2022 Lawrenceville, Ga
● Creates welcoming atmosphere for customers
● Responds quickly to inquiries, assists colleagues
● Shows enthusiasm, exceeds expectations
● Uses strong sales skills, engages customers
● Follows Customer FIRST model
● Sets high service standards, leads by example
● Prioritizes Leader on Duty tasks
● Supports sales productivity programs
● Collaborates with visual merchandising
● Manages multiple priorities effectively
● Provides consistent support across departments
● Fosters customer satisfaction, brand recognition
Contact this candidate