Customer Service Office Administration
Resume:
APRIL DAVIS
Houston, TX *****
346-***-**** - *************@*****.*** - WWW: Bold Profile
PROFESSIONAL SUMMARY
Dynamic Secretary with proven expertise at RE/MAX East, excelling in office administration and customer service. Skilled in managing sensitive information and complex call routing, while enhancing communication through precise document preparation. Recognized for exceptional organizational abilities and a proactive approach to appointment scheduling, ensuring seamless operations and client satisfaction.
SKILLS
• Customer service
• Verbal and written communication
• Office administration
• Organization
• Appointment scheduling
• Keyboarding skills
• File management
• Calendar management
• Document preparation
• Complex Problem-solving
• Multi-line phone systems
• Supply restocking
• Supply ordering
• Mail distribution
• Appointment coordination
• Office correspondence
• Office supply inventory
• Filing experience
• Phone reception
• Data entry
• Scheduling and calendar management
• Administrative support
• Office management
• Clerical support
• Employee communications
• Scheduling
• Database entry
WORK HISTORY
11/2007 to 04/2025 Secretary
RE/MAX East – Houston, TX
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
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• Handled complex call routing while maintaining an upbeat demeanor.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients. Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
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Entered data into system and updated customer contacts with information to keep records current.
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Responded to emails and other correspondence to facilitate communication and enhance business processes.
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EDUCATION
06/1993 G.E.D: Basic Studies
Furr High School - Houston, TX
ACCOMPLISHMENTS
Advanced customer service skills
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