Payroll Manager Customer Service

AMY OLLERVIDEZ SMITH

**** ********* *****, *********, ** 75173

**********.**@*****.*** 214-***-****

OBJECTIVE

To attain long-term employment with a company that rewards dedication and hard work, offering opportunities for growth and advancement in a challenging and dynamic environment. PROFESSIONAL EXPERIENCE

Williams-Sonoma Inc. — Corp. Payroll Manager

May 23 - Present

• Oversee multi-state and global payroll functions for 17 pay groups, processing payroll for 20,000+ associates on time, accurately, and in compliance with government regulations.

• Supervise a team of 8 Payroll Specialists and Payroll Analysts, conducting performance evaluations and ensuring team efficiency.

• Ensure timely processing of payroll updates including new hires, terminations, and pay rate changes.

• Conduct audits for 941s, biweekly, and weekly payrolls, ensuring compliance with federal, state, and local payroll, wage, and hour laws.

• Collaborate with HR and Finance teams to align on goals and processes.

• Facilitate internal and external audits, providing necessary documentation.

• Oversee benefits reconciliation and billing, 401k funding, and international payroll transfers (Mexico/Canada).

• Provide exceptional customer service to internal teams and outside vendors.

• Maintain strict confidentiality and oversee department compliance with internal SOCs requirements.

McKinley Packaging Company — Corp. Payroll Manager Sept 22 - May 23

• Managed multi-state payroll for a global organization, ensuring on-time and accurate processing in compliance with regulations.

• Supervised 6 Payroll & Benefits Administrators, facilitating team meetings and performance reviews.

• Managed benefits reconciliation, billing, and 401k funding.

• Coordinated audits and worked closely with internal teams on payroll software improvements.

• Provided customer service and collaborated with HR and Finance teams to achieve organizational goals.

Mavenir Inc. — Sr. Payroll Analyst/Payroll Manager Mar 21 - Sept 22

• Oversaw bi-weekly and semi-monthly payroll processing, ensuring accuracy and compliance.

• Managed payroll audits, wage garnishments, and tax levies.

• Assisted with FMLA compliance audits and worked closely with Employee Relations to resolve employee issues.

• Ensured compliance with all federal, state, and local payroll regulations.

• Managed benefits administration, including Open Enrollment, and supported 401k compliance.

RHE Hatco, Inc. — Payroll Administrator/HR

Nov 06 - Mar 21

• Managed multi-state payroll for 500+ employees, processing bi-weekly and weekly payroll.

• Coordinated payroll tax registrations and worked with tax authorities to ensure compliance.

• Collaborated with accounting for reconciliation of payroll and tax GL accounts.

• Handled quarterly reporting (SUI, 941’s, 940’s) and W-2 processing.

• Supervised payroll staff and worked closely with HR to solve payroll-related issues.

• Managed benefits administration and 401k reconciliation. GCGW SOUTH LP — Human Resources Specialist Manager/Payroll Coordinator May 94 - Nov 06

• Managed HR department activities and payroll for a workforce of over 500 employees.

• Administered benefits programs, conducted orientations, and oversaw recruitment efforts.

• Managed payroll documentation, including tax forms and W-2s, and ensured accurate processing of compensations and deductions.

• Coordinated with external authorities (IRS, auditors) and maintained legal compliance for payroll and employee records.

EDUCATION

CCI — Associate Degree in Arts and Sciences

2011-2014

• GPA: 3.9

• Business Administration, Customer Service, Marketing, Basic Accounting, Management Techniques

Eastfield College — Business Development and Law

1995-1996

Richland College — Continuing Education in HR and Risk Management 1994-2017

• HR Specialist Certification, Risk Management, Legal Issues in HR SHRM — Human Resources Specialist Certification

1994-2017

• Continuing Education in HR Compliance, Legal Issues, and New Workplace Regulations Ashford University

1991-1992

John Tyler High School

High School Graduate

CERTIFICATIONS & TRAINING

• ADP Certified

• CPP (Certified Payroll Professional) - In Progress

• HR Certification (SHRM)

SKILLS

• Payroll Management: Union & Non-Union Payroll, Multi-State Payroll, Global Payroll

(US, Canada, Mexico)

• Software: ADP Workforce Now, Paycom, Ultra Pro, Oracle, SAP, UKG, Ceridian, Lawson

• Reporting: 941s, 940s, SUI, 401k reconciliation, W-2 processing

• HR Collaboration: Benefits Administration, 401k, Employee Relations

• Compliance: Federal, State, Local Payroll Tax Regulations

• Bilingual: English/Spanish

ADDITIONAL INFORMATION

• Excellent analytical, leadership, and critical thinking skills.

• Highly organized and meticulous with a strong focus on confidentiality and compliance.

• Experience in recruiting, training, and managing payroll teams.

• Ability to streamline payroll processes and collaborate with multiple departments for seamless operations.

Salary Requirement: Negotiable

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