Customer Service Representative

Naomy Guerrero

Queens, NY ***** Phone: 347-***-**** Email: *******@******.***

Summary of qualifications

Strong organizational and multitasking skills

Efficient, resourceful, and detail-oriented

Ability to work well under pressure

Artistic and creative abilities

Bilingual in English and Spanish

Excellent customer service skills

Strong leadership skills

Education

Universidad Nacional Pedro Henríquez Ureña Graduation: February 2022

Dominican Republic

Experience

Retail Fragrance Sales Associates 09/2024-Present

Shiseido Fragrances, New York, NY

Greet customers and assist them with fragrance selection

Demonstrate product usage and benefits

Organize and restock merchandise

Provide excellent customer service

Customer Service Representative

Rainbow Shop, Bronx, NY 08-2023-2024

Greeted customers and responded to inquiries

Managed financial transactions and balanced registers

Restocked and organized merchandise

Monitored fitting rooms and ensured the store remained organized

Beauty Advisor Assistant 05/2021-03/2023

Ornella Arzola Beauty Store – La Vega, Dominican Republic

Provided skin consultations and recommended suitable products

Addressed customer inquiries and concerns

Processed returns and handled register operations

Freelancer Makeup Artist 07/2017-05/2023

Queen Makeup Studio -La Vega, Dominican Republic

Provided makeup services for events such as weddings, proms, and birthdays

Collaborated with other artists and customized services based on customer needs

Suggested skin care routines and mentored new makeup artists

Delivered exceptional customer service tailored to client preferences

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