Control Specialist Customer Service

Oretta Timmons

*****.*******@*****.*** 443-***-**** Ft Mill, SC linkedin.com/in/retta-timmons SUMMARY

Detail-oriented professional with 20 years of experience seeking Administrative Assistant role. Proven track record in administrative tasks, including scheduling, document management, and communication coordination, as demonstrated in previous roles such as Receptionist and Production Control Specialist. Proficient in Microsoft Office Suite, Google Suite, and Adobe Acrobat, enhancing office efficiency and supporting executive decision-making. WORK EXPERIENCE

State of Maryland

Production Control Specialist and IT Functional Analyst Feb 2007 - Present

• Maintain telecommunication databases and update the online system to improve communication for state employees.

• Serve as the primary liaison between vendors and end-users, resolving telecommunication device issues efficiently.

• Analyze firewall logs and escalate critical alerts to security management, ensuring rapid response to potential threats.

• Provide executive leadership with weekly statistical reports and presentations to aid in informed decision-making.

• Enhance security awareness assessment compliance from 60% to 96% through effective IT functional analysis. Lidl Germany

Store Associate Oct 2019 - Feb 2022

• Organized merchandise displays and ensured stock freshness, contributing to top 3 store ranking for cleanliness and visual appeal.

• Delivered exceptional customer service, achieving 100% customer satisfaction through effective communication and complaint resolution.

• Trained new staff on optimal customer service practices and cash register management, leading to a promotion to lead cashier.

Snider and Associates, LLC Pikesville, MD

Legal Secretary Apr 2005 - Jan 2007

• Managed administrative functions including call handling, meeting coordination, and visitor support to ensure

• efficient daily operations.

• • Utilized Abacus/QuickBooks for financial management tasks such as petty cash handling, bank deposits, and

• maintaining detailed financial reports.

• • Facilitated inventory management by monitoring office supply levels, placing orders, and expediting deliveries as

• needed.

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EDUCATION

University of Maryland Global Campus

Bachelor, Communication

Howard Community College

Associate, Arts General Studies

CERTIFICATIONS

Strategic Thinking, LinkedIn

Learning Jira (Server Edition), LinkedIn

Introduction to Career Skills in Data Analytics, LinkedIn COMET Incumbent Training, Baltimore Cyber Range

SKILLS

Microsoft Office Suite • Canva • Jira Management System • Workday • Google Suite • Absolute CompuTrace

• Symantec Endpoint Protection • Duo Mobile • Adobe Acrobat • Zoom • Organizational Skills • Data Entry • Problem-Solving • Customer Service

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