Customer Service Medical Equipment Courier
Resume:
Ricky Thomas
Houston, TX *****
********@***********************.***
Professional Summary
Dedicated and detail-oriented courier with 6+ years of experience in medical transportation, delivery, and customer service. Proficient in GPS navigation, delivery software, and handling medical equipment and specimens. Proven track record of maintaining high customer satisfaction ratings and achieving on- time delivery rates. Possesses a valid driver's license and a strong attention to detail. Authorized to work in the US for any employer
Work Experience
Driver
Legend Mobility Transportation-Houston, TX
December 2024 to Present
• Knowledge of medical transportation regulations
• Time management and route planning
• Safe handling of medical equipment and specimens
• Strong attention to detail
• Ability to maintain confidentiality
• Customer service and communication skills
• Valid driver’s license with a clean driving record
• Proficient with GPS navigation and delivery software
• Ability to lift and carry heavy packages
Valet Driver
Aloft Hotel Coppell by Marriott-Austin, TX
June 2022 to November 2024
• Provided exceptional customer service by promptly and courteously greeting guests, assisting with luggage, and opening doors
• Safely operated a variety of vehicles including sedans, SUVs, and luxury cars in high-traffic areas
• Maintained accurate records of vehicle locations and keys to ensure efficient retrieval for guests
• Managed parking lot capacity by strategically organizing vehicles to maximize space utilization
• Demonstrated strong communication skills by effectively coordinating with other valet drivers to maintain smooth traffic flow
• Adhered to all safety protocols and regulations while driving and parking vehicles
• Achieved XX% reduction in wait times for guests through efficient organization of parked vehicles
• Assisted guests with special requests such as retrieving personal items from their vehicles or arranging transportation services
• Closely monitored the condition of parked vehicles, reporting any damages or issues to management immediately
• Collaborated with hotel staff to provide seamless guest experiences during check-in/check-out processes
• Maintained a clean and organized work area at all times, ensuring a professional appearance for both self and company brand image
• Possessed extensive knowledge of local attractions, restaurants, and entertainment venues to assist guests with recommendations and directions
• Served as a point person for handling guest complaints or concerns regarding valet services; resolved issues promptly while maintaining professionalism
• Drove carefully in various weather conditions including rain, snow, or foggy conditions
• Leveraged excellent time management skills to efficiently park multiple cars within limited timeframes
• Developed positive relationships with frequent customers through personalized service delivery
• Increased customer satisfaction ratings by XX% through consistently providing friendly interactions during drop-off/pick-up processes
• Maintained confidentiality when handling personal belongings left inside parked vehicles
• Closely followed instructions provided by supervisors regarding specific vehicle handling requirements
(e.g., sports cars)
• Demonstrated strong problem-solving abilities when faced with challenging parking situations or limited space availability
• Collaborated with valet team to ensure smooth operations during high-volume events and peak hours
• Assisted in training new valet drivers on company policies, procedures, and customer service standards
• Managed cash transactions accurately and efficiently, including processing payments and providing change to guests
• Implemented a system for tracking guest preferences (e.g., preferred parking spots) to enhance personalized service delivery
Amazon Delivery Driver
Amazon Warehouse-Austin, TX
August 2019 to June 2022
• Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction
• Maintained accurate records of deliveries and completed necessary paperwork
• Followed all safety protocols and traffic laws while operating delivery vehicle
• Managed delivery routes effectively, optimizing time and fuel efficiency
• Handled customer inquiries and concerns professionally, resolving issues promptly
• Closely followed delivery instructions provided by Amazon to ensure accurate package drop-offs
• Achieved a high on-time delivery rate of 95% for assigned routes
• Maintained cleanliness and organization of delivery vehicle at all times
• Collaborated with warehouse team to load and unload packages for each route
• Demonstrated strong problem-solving skills when faced with unexpected obstacles or delays during deliveries
• Safely operated various types of vehicles including vans, trucks, or motorcycles depending on the specific route requirements
• Familiarized self with local roads, neighborhoods, and traffic patterns to navigate efficiently through assigned areas
• Adhered to company policies regarding package handling procedures to prevent damage or loss during transit
• Notified supervisors immediately of any accidents, incidents or violations that occurred during deliveries
• Picked up returned items from customers' locations according to Amazon's return process guidelines
• Maintained professionalism when interacting with customers at their homes or businesses
• Lifted heavy packages weighing up to 60 pounds without assistance
• Informed customers about upcoming promotions or special offers as directed by Amazon
• Demonstrated excellent communication skills when providing updates on delivery status to both customers and supervisors
• Closely monitored inventory levels in the delivery vehicle, restocking supplies as needed (e.g., boxes, tape)
• Wore appropriate uniform provided by Amazon while making deliveries
• Served as a brand ambassador for Amazon by maintaining a positive attitude towards customers at all times
• Navigated through challenging weather conditions such as rainstorms or snowstorms while ensuring safe driving practices
• Achieved a high customer satisfaction rating of XX% based on feedback surveys
• Collaborated with team members to troubleshoot and resolve delivery-related issues in a timely manner NEMT Driver
VGM Homelink-Houston, TX
June 2015 to August 2018
• Coordinated and scheduled non-emergency medical transport services for patients, ensuring timely pick-up and drop-off
• Maintained accurate records of patient information, including medical conditions, special needs, and transportation preferences
• Communicated effectively with healthcare providers to obtain necessary documentation and ensure compliance with regulations
• Implemented a streamlined dispatch system that improved response time.
• Managed a team of drivers, providing training on safety protocols and customer service standards
• Developed strong relationships with healthcare facilities to secure contracts for non-emergency medical transport services
• Ensured vehicles were properly maintained and equipped with necessary medical supplies for safe transportation
• Performed regular inspections of vehicles to identify any maintenance or repair needs
• Collaborated with insurance companies to verify coverage and process claims for non-emergency medical transport services
• Responded promptly to customer inquiries, resolving issues or concerns in a professional manner
• Implemented quality assurance measures to monitor the performance of drivers and ensure adherence to company policies
• Conducted regular staff meetings to provide updates on industry regulations, best practices, and company policies
• Developed efficient routing strategies to optimize travel time and minimize costs for non-emergency medical transport trips
• Maintained strict confidentiality regarding patient information in accordance with HIPAA guidelines Education
Associate's degree in Aviation Science
TSTC Waco - Waco, TX
August 2015 to June 2018
Skills
• Packaging
• Courier
• Delivery Driver Experience
• Computer Networking
• Pallet Jack
• Load & Unload
• Box Truck
• Driving
• Heavy Lifting
• Warehouse Experience
Certifications and Licenses
Non-CDL Class C
Driver's License
Additional Information
HIPPA CERTIFIED
BLOODBORNE PATHOGENS CERTIFIED
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