Customer Service Representative
Resume:
Chanelle Franklin
Newport News, VA *****
**************@*****.***
Exceptionally dedicated and hardworking individual with over 8 years of experience in customer service and sales. Detailed and organized professional with excellent attention to servicing the needs of others. Looking to obtain an empowering position in a progressive work environment where my extensive experience may be utilized to make a positive contribution while allowing for growth. Work Experience
Lead Customer Service Representative/Keyholder
David’s Bridal-Yonkers, NY
January 2019 to July 2021
· Register brides, bridesmaids, and special occasion customers
· Inform each customer of our return/exchange policies, benefits of our vendor programs, and David’s Bridal Credit Card.
· Assign customers to consultants using the Customer Service Chart.
· Provide an efficient and friendly checkout experience for customers and maintain responsibility for the cash register and cash balancing. Processing returns and exchanges for customers in the manager’s absence.
· Prepare for all upcoming appointments by printing the customer’s profile and favorites prior to the appointment time
· Retrieve dresses from the stock room for returning customers
· Follow-up with customers regarding special orders, overdue layaways, and completed orders
· Process all inbound and outbound freight, check in all merchandise and utilize the UPS system to process all shipping, transfers, and special orders to and from the store Dietary Director
Vernon Heights Day Care Center-Mount Vernon, NY
March 2018 to August 2018
· Keeping track of daily records to comply with state qualifications for certifications
· Set up workstations with all needed ingredients and cooking equipment
· Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat, etc.)
· Keep a sanitized and orderly environment in the kitchen and ensure all food and other items are stored properly
· Completing purchase orders for supplies
Telemarketing/Reception
The Marsella Agency Allstate Insurance-Yonkers, N.Y. February 2017 to December 2017
· Develop lists of prospects from city telephone directories and other public records.
· Quotes prices and closes sales.
· Follow up with customers to assure satisfaction, respond to inquiries, solicit further sales, and solve or refer problems.
Front Desk Receptionist (Intern)
Yonkers Public Schools Pathways to Success-Yonkers, New York November 2016 to February 2017
· Responsible for all aspects of clerical support at this adult education program.
· Report directly to the Principal and provide support for all staff members.
· Duties include answering and directing a high volume of calls, scheduling appointments, taking accurate messages, greeting visitors, record keeping, copying, and effective public relations. Bridal Consultant
December 2014 to August 2015
Office/Sales Manager
Delta Supplies-New Rochelle, NY
February 2012 to April 2013
· Directly supervised all office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions and assigning and monitoring clerical functions.
· Supervised a staff of office employees, with responsibility for recruiting, selecting, orientation, training, supervision, coordinating operations, and establishing sales territories and goals. Sales Representative
Direct TV-Virginia Beach, VA
April 2011 to August 2011
· Advertised and sold products and services to current and prospective customers.
· Followed up on new leads and referrals stemming from field activity.
· Assisted the company in implementing creative marketing strategies. Customer Service Representative/Cashier
Wal-Mart-White Plains, NY
February 2009 to March 2010
· Maintained detailed records of customer interactions, transactions, inquiries, complaints, and returns.
· Effectively resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
· Balanced cash drawer and receipts on a daily basis, and documented discrepancies. Education
Business Administration
Southern New Hampshire University
February 2023
Business Management/Marketing
The College of Westchester - Scarsdale, NY, US
March 2005
Diploma
Saunders Trade and Technical High School - Yonkers, NY, US June 2003
Skills
• Excellent communication and organizational skills Adaptable to change and a quick learner
Detail-oriented and problem-solving skills
Creative and critical thinking skills
Time management and Interpersonal Communication skills
• Problem management
• detailed oriented
• Goal driven
• Interpersonal communication
• Retail sales
Contact this candidate