Technical Support It Project

Jacob Hofmann

919-***-**** (cell)

Email: ******@***.***

TECHNICAL SKILLS:

Office 365 – 4 years of experience

CDMA and IDEN experience – 2 years of experience

Android cell phone technical support – 5 years of experience

P21 – 3 years of experience doing Purchasing and Order Processing

SAP – 4 years of experience doing Purchasing and Accounts Payables

Great Plains – 3 years of experience doing Purchasing

Workplace – 3 years of experience doing Purchasing

ASCTrac – 3 years of experience tracking inventory

MS Office (Excel, Word, PowerPoint) – over 10 years of experience (including running Pivot Tables and Vlookups in Excel)

SQL – 6 months of experience running queries and setting up information in the database

Kan/Ban – 3 months of experience doing Purchasing and Inventory Control

IT Project Management – 4 years of experience

Ariba eCommerce – 2 months of experience

Oracle 11i – 6 months of experience doing Purchasing and Accounts Payables

Macola- 2 months of experience doing Purchasing and MRP

Crystal Reports – 6 months of experience

MySoft – 1 year of experience adding new users, deleting old users & updating information in the database

Cell phone billing & telecom billing – 1 year of experience

Software licensing contracts – 2 years of experience

EDI support – 1 year of experience adding users, deleting old users & updating information in computer databases

Medical billing support – 1 year of experience

Outlook & Lotus Notes – over 5 years of experience

HP3000 mainframe, AS/400, Unisys mainframe, MVS mainframe, VAX mainframe – over 3 years of total experience

MPE software administration – over 2 years of experience

Unix, IBM Job Scheduler, CA7, CICS, JCL & NB Spool – over 2 years of total experience

Clarify, Remedy & Peregrine help desk software systems – over 2 years of total experience

Novell NT – 6 months of experience

Active Directory – 6 months of experience, including setting up new accounts, organizational units and security groups

DOS – over 7 years of experience

PC hardware & software repair – over 10 years of experience

Setup/configuration of desktop equipment (printers, scanners, external drives, etc) – over 10 years of experience

Windows 95, 98, 2000, XP, Vista, Windows 7, Windows 8 & Windows 10 – over 7 years of total experience with installing and troubleshooting these operating systems

HIPAA & ANSI 837 – 6 months of experience with setup and data cleanup

VPN & Symantec Ghost – 6 months of experience accessing computer systems remotely and correcting problems and issues

Cognos Impromptu – 1 year of experience with this database program

Internet applications – over 10 years of experience

EMPLOYMENT EXPERIENCE:

November 2020 – Present

KBI Biopharma

Durham, NC

Indirect Operations Buyer

Create requisitions and convert requisitions to purchase orders for items ranging from $100.00 to $500,000.00 in Workplace and Great Plains computer systems.

Create purchase orders for 3 separate stockrooms and track those purchase orders through receiving and AP completion.

Follow up on past due purchase orders with suppliers using Great Plains computer system.

Create and modify Excel spreadsheets to track items not yet received in Great Plains.

Track inventory in ASCTrac computer system.

Attend meetings on Teams to align with project requirements for purchasing of materials.

October 2019 – December 2019

HCL, c/o Barrister

Durham, NC

PC Refresh Project - Contract Position

Assisted end-users at large manufacturing company with receipt of new laptops.

Transferred data and software from customers’ old laptops to their new laptops.

Helped customers with ongoing issues relating to their new laptops both remotely and in-person.

Assisted customers to make sure laptops were connected to the network and various printers within the company.

Set up Office 365 and all other software on new laptops.

March 2018 – May 2019

Bell and Howell, c/o Robert Half International

Durham, NC

Expeditor / Buyer – Contract Position

Followed up on past due purchase orders in SAP computer system.

Emailed and called suppliers to find out why items have not been received in SAP.

Created and modified Excel spreadsheets to track items not yet received in SAP.

Created purchase orders out of requisitions for manufacturing and service in SAP.

Assisted Purchasing Manager with projects for support of 4 buyers.

April 2016 – March 2018

Freelancing

Durham, NC

Field Service Technician

Answered calls out of my own home to residential and business locations to assist users with computer software and hardware issues (i.e. – printer problems, virus issues, wifi troubleshooting, etc.)

Escorted DAS technicians into secured buildings and secured rooms within each building on the 12-building Cisco campus in Morrisville, NC.

Assisted with analyzing building blueprints to determine approximate locations of antennas to be installed.

Cell phone analysis using CDMA and IDEN technologies.

September 2013 – April 2016

Machine Tools Supply

Shelby, NC

Buyer – Contract Position

Used P21 ERP system software to create purchase orders and run MRP for a large manufacturing company.

Purchased tooling, MRO items and equipment for a heavy industrial manufacturing environment.

Created purchase orders from $100.00 to $20,000.00 in value.

Assisted with processing of accounts payable issues related to open purchase orders.

Expedited outstanding purchase orders on the system to ensure engineered products were delivered in a timely manner.

Located new sources of hard to find parts and materials and assisted with setting up new vendors in P21.

Worked with databases and assisted site manager with complex Excel spreadsheets.

February 2012 – November 2012

Eaton Corp, c/o Greer

Asheville, NC

Field Service Technician – Contract Position

Went onsite to customer locations to repair electric car charging stations that are not communicating data back to the cloud server.

Confirmed with cloud server client that charging stations were properly communicating and transmitting data as required.

Followed up with clients to make sure equipment was working properly.

Ordered engineering supplies, ESD setup, maintenance and auditing.

Managed incoming and outgoing products.

Maintenance of SW development inventory, licensing and distribution for the lab.

Tracking of all test equipment in the lab, including calibration requirements.

Worked on PCB assembly and soldering in the lab.

Did bench level mechanical assembly, pinged servers remotely, tested hard drives and ran bash scripts.

Added wires and swapped RLC’s and replaced BGA’s using the I/R rework station.

Assisted electricians over the phone with communications-related questions & issues.

Ran testing on equipment in the lab to verify connectivity and correct operating functions.

Experience using CDMA and IDEN technologies.

January 2008 – February 2012

Contract Positions

Various locations

Held various short duration Purchasing, Marketing and IT contract positions during this time.

Companies: Schneider Electric, Honeywell, Digital Recorders, etc.

Used SAP, Macola, and AS/400 software to create purchase orders and run MRP for small and large manufacturing companies (electronic, telecom and construction equipment manufacturers).

Used Excel to run Vlookups and Pivot Tables to analyze data.

Used Ariba eCommerce software to create purchasing bid proposals.

Ran Crystal Reports to determine inventory levels and what the warehouses needed to meet upcoming sales needs and replenishment needs.

Assisted with analyzing engineering drawings to determine which suppliers to quote for needed materials and equipment (stamping, aluminum die casting, machining operations, etc.).

Assisted Sales Manager with creating proposals in PowerPoint, and with spreadsheets in Excel.

Assist clients with computer-related hardware & software issues.

Go onto client site to run diagnostics and perform necessary maintenance and repairs on home & office computer systems.

Follow up with clients to make sure equipment is working properly.

Assist clients over the phone and in-person with computer-related questions & issues.

Assist clients with problems & issues with peripheral equipment, such as printers, scanners, home networks, etc.

Used Windows NT to administer networking systems.

Used Security software to set up firewalls and put other security controls on computer systems.

December 2006 – January 2008

Siemens IT Solutions & Services

c/o Superior Technical Resources

Research Triangle Park, NC

Telecom Analyst - Contract Position

Placed orders for cell phones and cell phone plans for all users within the organization.

Managed the billing and costs of the plans for over 500 lines among 4 separate vendors.

Managed the software licensing contracts for Verizon Wireless, AT&T, Sprint and Alltel.

Analyzed telecom billing issues and ordered new services.

Provisioned new cell phones to work with Good Server software.

Assisted end-users with any issues with their new cell phones and software.

Kept MySoft database and reports updated for entire organization.

Purchased T1 circuits, land lines & broadband services and assisted to coordinate the scheduling of all circuits, lines and services.

Saved the company from $10K to $20K per month by correcting cell phone plans and correcting billing issues.

EDUCATION:

Microprocessor Technology Certificate - National Radio Institute, Washington, D.C. (training: computer repair, computer languages and digital equipment troubleshooting).

H.S. Diploma - Mahoning County Joint Vocational School, Canfield, OH

REFERENCES: Available upon request.

Contact this candidate